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    Pecan Tree Pediatrics

    1.0 (2 reviews)

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    Wylie Children's Medical Clinic

    Wylie Children's Medical Clinic

    1.6(9 reviews)
    4.9 mi

    Good afternoon, My…read morechildren have been patients of the Wylie clinic since 2022. We recently moved to Royce City and continued to make the drive because we love the providers! We arrived 7 minutes late due to the traffic on i30 and was told due to policy changes that have been posted on the website we could not be seen. The front desk manager, Carina was very rude and stood over the representative assisting me. The manager raised her voice and told us we could not be seen, and they recently took away the 10-minute grace period. I told her I was not aware of that, and she proceeded to direct me to the company website (which by the way noted that they allowed a 10 -minute grace period). When I told her that the website allowed for a 10-minute grace period, she raised her voice in a demeaning manor, stating " oh well, they told me it was updated." I asked for a doctor's note and was told that we could not have one because we were not seen. I informed her I believe that this was doctors' discretion, and we have a great relationship with her. I was just at the clinic the day prior with my other son. She proceeded to tell me she would call the police I have never felt to devalued in my life. Service was unacceptable. To treat people disadvantageously because they belong to a given health insurance group/race/social economic status is inherently unfair and disrespectful. I have never been so humiliated. It is such a disgrace in front of children to threaten the police in this country to a black person you can't verbalize or have your way. Carina's behavior was unjust. Culture, inclusion and diversity training would be a great asset the next patient would not have to feel like us!

    Just wanting to come and share my horrible experience at Wylie Children's Medical Clinic. Worse…read more Pediatrician. Office. Please do not take your children here. We arrived a few minutes after the appointment time due to traffic (we had one of the very first appointments around 8am right when they opened) because we were 7 minutes late Wylie Childrens Medical Clinic pushed our appointment back an entire hour. We ended up waiting 2 hours before seeing a doctor. That's when we just decided to leave. I'm not accepting mistreatment or disrespect. Especially when it comes to my child. Not only was the staff rude and uncooperative, the pediatrician is rude as well. I get people wait at doctors offices, but at least communicate with us and treat people with decency. I have never in my life been treated so poorly by a doctors office and their staff. This was the worst experience I have ever had with a pediatrician. Warning parents to stay away from Wylie Children's Medical Clinic on 78!!!

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    Wylie Children's Medical Clinic - Wylie Children's Medical Clinic's waiting room

    Wylie Children's Medical Clinic's waiting room

    Wylie Children's Medical Clinic
    Wylie Children's Medical Clinic

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    Pecan Tree Pediatrics - pediatricians - Updated May 2026

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