1 Star
I stayed at…read morethis hotel for two nights and it was honestly one of the most disappointing hotel stays I've ever had.
The hotel completely catfished us with its photos. The room shown online looked spacious, clean, and inviting. What we actually received was a tiny fourth-floor room built into what appeared to be the attic of the building, with sloped ceilings and very limited space. It looked nothing like the photos we booked from.
The building itself was miserable to navigate. There is no elevator, so we had to carry our luggage up four flights of extremely narrow staircases. To make matters worse, there is little to no air conditioning in the hallways and common areas. The hallways felt like a sauna, easily over 90 degrees, and by the time we reached our room we were drenched in sweat.
I personally witnessed multiple guests complaining to the front desk about the heat in their rooms while checking out. The employee working the desk was rude, dismissive, and showed absolutely no concern for their complaints. His only response seemed to be that he couldn't issue refunds.
The cleanliness of the hotel was unacceptable. Many of the common-area windows were left open without screens, resulting in clusters of flies throughout the building. Large cobwebs hung in common areas, and the second-floor hallway smelled strongly of mildew due to water leaking from the ice machine onto the carpet.
When we entered our room, there was a baseball-sized hair ball sitting on the floor. It was so large that I initially thought it was a rat. There was also sand all over the floor despite the fact that we had literally just checked in and had not even gone to the beach yet. To make matters worse, my father's room contained a human fingernail that clearly did not belong to him. That was enough to make us seriously question whether the rooms had been cleaned at all before our arrival.
I reported the cleanliness issues three separate times to two different front desk employees and requested either a room change or for the room to be cleaned. I was told that all the rooms were the same and that the hotel uses the same photos for every room. Despite repeatedly bringing the issue to their attention, nobody ever swept or cleaned the room during our stay.
The maintenance issues were just as concerning. The drain cover in the bathtub was loose and not secured properly, leaving a visible opening. Part of the shower wall was detached from the wall behind it. The bed was extremely hard and uncomfortable, and the television was tiny.
There was also only one microwave available for the entire hotel, located in the lobby. It had such a strong turmeric smell that it hit you the moment you walked up to it.
What bothered me most wasn't just the condition of the property--it was the complete lack of concern from staff. Every issue was met with excuses, indifference, or outright dismissal.
If you're considering staying here, understand that the photos may not reflect the room you actually receive. Between the attic-style room, extreme heat, cleanliness issues, maintenance problems, mildew smell, flies, uncomfortable bed, and rude customer service, I would never stay here again.