Very professional compassionate personnel…read more Thank goodness for our nurse and therapist team. My mom and dad are doing great.

Rude absolutely only interested in cash payment NOT interested in actually providing care to…read moredisabled seniors in need.

My 88y/o mother fell and had to be hospitalized then put in a nursing home for rehab. As a family,…read morewe had never gone through any of this and were totally at the mercy of winging it with best intention. When they asked us to pick a nursing home we had no point of reference. We chose the one closest and it happened to be Oasis. They provided her with not only proper but caring care. The nurses are sweet, patient and most are bilingual. She fell while there and they called us immediately, every time. Their social worker worked with us even on the weekend to ensure her discharge process was proper with the right at home care after discharge. My mom leven liked their food. Nursing homes are scary. But Oasis, worked well for us and if you are a family with no notion on what to do, this is definitely a safe bet.

This facility appears to prioritize money over quality care. I had my father there for only a few…read moredays before transferring him out as soon as possible. To begin with, the morning receptionist was rarely at her desk and was consistently rude on the phone--when she answered at all. On multiple occasions, I was either hung up on or placed on hold without any greeting. I also had to wait outside in the cold for over 15 minutes until someone from the kitchen finally opened the door. There is also an afternoon nurse named Lourdes who was disrespectful toward both families and residents. I observed her frequently on her phone at the nurses' station while call lights were going unanswered. Additionally, I witnessed a member of HR speaking to employees in a very condescending and unprofessional manner in the hallway. I was informed that this individual is training for an administrator role, which is concerning given the level of professionalism demonstrated. I also found their appearance and attire to be inappropriate for a healthcare setting. That said, I do want to acknowledge that some of the afternoon staff were excellent. They appeared to work well together and demonstrated a strong sense of teamwork, which I appreciated. I also question the accuracy of the five-star reviews, as my experience was completely inconsistent with them. When concerns are raised, you are directed to customer service, but the issues do not appear to be addressed. I also noticed visible structural issues in the building that raised serious concerns about safety and maintenance. Given the seriousness of these concerns and the lack of meaningful response, I am considering bringing this matter to local news stations to raise awareness and ensure accountability. Overall, this was a very disappointing experience, and I would not recommend this facility to anyone seeking quality care for a loved one.

The place looks great, it's a new facility so that is a plus! Food is good (mom is a picky eater)…read more They have monthly activities to entertain. They don't shower residents daily (that's a minus). Great rehabilitation therapists (super bonus!!). The main reason for only 3 stars is that it's always a hassle to get a hold of the social workers here. They get annoyed by dealing with the kids, if we the kids have questions on the $$$ charges and really are not helpful to understand beyond: that is how it is! They are not upfront on the costs. Admin staff really need to understand that not all people talk and understand the process of Medicare, Medicaid and we don't know all the options, and them being the professionals don't help out to make it more understandable so they leave you hanging with all this doubts and questions. Other big minus is their medical staff (or lack off) they only have 1 doctor that visits the patients for less than 1 minute and they make the residents try to schedule an appointment for which they wait maybe 8-10 days and the doctor is so unprofessional that skips or forgets so if your elder or rehab patient needs primary doctors review good luck!

This place is just terrible, a lot of negligence happens in this place. I would not recommend it to…read moreanyone. No one cares and the doctors that come here are as bad. They will bill you even when your love one is at the hospital because of their negligence. They loose your love ones clothes even when you mark them as directed. Just avoid this place

So my wife recently had an awful accident painting where she fell off a ladder and broke a shoulder…read moreand both feet. She's been seeing her Dr and they referred her to this establishment for physical therapy. Her first appointment was a consultation to see how or where she was in her healing process and they determined she'd have to have 3 sessions a week. Both Anthony and Samantha were very gentle with her and made her feel at ease and she even received a Thank you card from Samantha who was doing the Evaluation on her which was a very lovely heart-warming touch. Today was her actual first PT session and even though she's in a bit of pain, she did awesome doing her workouts. We only pray that she continues to heal and recover. We highly recommend this place for any PT..

From the owner: Spine & Rehab Specialists opened the doors of its first facility in 1997; with the commitment to…read morechanging the image of Physical Therapy in El Paso. Spine & Rehab Specialists is the practice of choice in Physical Therapy because of exceptional quality of rehab within our community with the highest standard of care delivered by skilled and caring professionals.

From the cheerful clients to the dedicated staff members, the atmosphere is filled with positivity…read moreand warmth. Each interaction is accompanied by genuine smiles, creating a welcoming environment that fosters joy and connection.

Does not pay its suppliers for the products provide. Next to impossible to contact anyone in…read moreAccounts Payable directly. What does that imply about their operations?

CenterWell Home Health Agency is the best agency in El Paso. From the first contact with Leo -…read moreLiaison to the discharge nurse!!!! My father rehab was a success, and the overhall support my mother received shows how the agency goes above and beyond. Highly recommended for all post surgical needs. Thank you!!!

Buyer beware!!... if you decide to house your loved one at this facility... Early September 2023,…read moreMom was verbally abused and mocked by a staff member early after midnight. She was also left without her oxygen tubing for 1 hr and 17 minutes. Three staff members were around her and they never had the decency to place the oxygen back on Mom. These staff were indifferent with Mom. All this was captured on Moms video camera in her room. Forgot to mention Mom is 90 yrs old, has dementia and totally dependent on staff to care for her daily needs....oh and don't count on corporate management to help with your loved-one concerns. Corporate doesn't care either.

Care started declining. Little to No Contact with a real Doctor, Nurse Practitioners only acting as…read moreDoctors. I was having drug inter-actions, no help. I think no real Doctor ever talked to me directly, just a lot who called themselves doctors. Which in other States is a Big no no. Released with no paper work, NO medications. Warned to make contact with Center to set Home Rehab, no call back at all, to this point. Released 1 week ago. I was released way to early, this sucks. I have many many times called them, left messages, no go. I was promised another Rehab more intense rehab Hospital, but I was told the "Doctor" talked to my Insurance and released 2 days early other place no longer an option. I can't even get food and prepare it then eat properly. After 3 calls, 2 messages so today still no call back from Center or Rehab Nurse.

If I could leave a 0 star review I would. Please don't leave your loved ones here. Horrible…read moreworkers. No care. No empathy. Do not be fooled by nice facility or the recruiter. Simply horrible.

My dad recently entered Highlands Regional Rehab Hospital for two weeks, and our family was…read morethrilled with the level and quality of care provided. He had been in other rehab facilities and compared with those, Highlands' facilities were much cleaner and better organized, the staff was much more efficient and thorough and the quality of medical services was much higher. My dad liked it so much he would've been happy to stay a little longer, but we're glad to have him home.

Amazing staff!!! RN by the name is Teresa is an asset to Highlands she is so professional…read moreunderstanding and so friendly! RN by the name Leo so understanding in my husbands time of need. Occupational therapist Mario, Eric Physical therapy and Ivonne speech therapy. Dr Shahabi And Adriana case manager. Can't say how much I appreciate the care the staff gave to my husband. So highly recommend this facility. Level of service is a 10!

My advise would be to visit your loved ones at random times. You may be surprise to see the lack…read moreof supervision for their residents in the memory care unit. Also not enough staff members, to give the residence attention. That was my personal experience. They could have changed their policies after we left. Be diligent!'

From the owner: Ignite Medical Resorts couples advanced medical rehabilitation with the high-end hospitality of a…read more5-star luxury resort. Intense clinical programming and on-site rehabilitation deliver unmatched quality care, while private accommodations and boutique amenities like on-site spas, private chefs, and concierge services provide an unparalleled guest experience.