Such a great experience here with my 2 pups. Dr. Carson and Kylie were so sweet, and great with my…read moredogs . They both took their time to make sure all questions and concerns were addressed. Clean and fresh clinic. They also had really good reasonable prices

Saying goodbye to our dog was one of the hardest things we ever had to do, but the compassion and…read morekindness shown by the staff at Pilina Vet made an incredibly painful moment a little more bearable. From the moment we walked in, everyone treated our dog Lycan, with such gentleness, dignity, and love. The veterinarian and the staff took the time to explain everything, never rushed us and gave us the space we needed to say goodbye peacefully. Their empathy was genuine and it was clear they truly care about both their patients and the families who love them. I will never forget the comfort they provided during one of the most heartbreaking days of our lives. Thank you guys so much for the compassion and respect that you have shown our family that day, I'm forever grateful.

My experiences in speaking with Dera on phonecalls and communicating by emails were amazing. She is…read morevery knowledgeable, passionate, caring and extremely proficient in her work. She is a literal gold mine for the practice. I highly recommend going in when Dera is working at the Kailua location. She staffs at other locations, so be sure to find out when she works at Kailua or, if you prefer, Kaneohe. Dr. Pressler was also amazing. She has years of emergency veterinary experience and has a high interest/knowledge base in veterinary cardiac medicine. Try to book with Dera and Dr. Pressler when you go!

I waited a full 7 months to write this review to ensure it didn't just come from an emotional…read moreplace. I brought my precious 18.5 year old boy here to assess whether we should continue to medicate him or help him cross the rainbow bridge. I decided for the latter and that isn't what made this such a terrible experience. I regret each moment after I made that decision. When you arrive at this clinic, they take your dog from you and examine them while you wait in the car. So they had already taken him from me. The vet came out to have the conversation with me about options, and when I made my decision they told me I could wait in the car or the reception area. I chose the reception area, not really thinking much about it because I was grieving. Within moments, the receptionist started giving me papers to sign and options for cremation and I heard my baby boy screaming bloody murder in the room next to the reception area. I was in a panic, but in freeze mode, crying while the receptionist just stared at me. I had no idea they were going to needle and sedate him before I even got to see him again! After what felt like an eternity of hearing him scream, they brought me into the room and he was completely in shock and already half way gone. I picked him up and she didn't even give me a chance to talk to him or say anything she just stated explaining what she was injecting into his IV. He was dead within mere minutes of me stepping into the room. Then of course they told me to take all the time I needed. I was so traumatized I walked out and left his blanket, his bed, his collar. To be fair, I called the clinic a week later and left a message saying I wanted to speak with the clinic manager about a recent experience. No one ever called me back. They never even called to see if I wanted his things back. And they charged me over $400 for this traumatic experience. Don't get me wrong, losing a dog is never easy. But when I've done home euthanasia before, it's so much more peaceful and compassionate. This. Was. Awful. My sweet boy did not deserve to die that way after 18 faithful years. I will never, ever forget his screams. Never. Look elsewhere for pet care. This place doesn't deserve your money.

. So thankful for Dr…read moreAsato! my 15 yr old lab Joey had treatment with laser, acupuncture, and ozone, and the improvement was dramatic. He was more comfortable, steadier on his feet, and today he got up by himself and started walking around again--something that felt impossible just days ago. As someone with an older dog dealing with disc disease, possible ACL issues, and neurological weakness, it is scary and emotional when they are in pain and lose mobility. The care, attention, and treatment plan made a real difference for Joey. I am beyond grateful for the compassion, skill, and willingness of Dr Asato and her team to look at the whole picture instead of just one symptom. Seeing him improve like this has been such a relief and gives me real hope. Thank you for helping give my dog his comfort, mobility, and spirit back

I've been a customer of Makai Pet Hospital prior to the move to their current location next to…read moreHardware Hawaii Kailua (former Goodwill spot). The visiting feline who had been showing up at my doorstep needed professional help: first time for a wounded paw, second time for dental work. He's a feral feline so it required effort to round him up lol. Though he doesn't enjoy being confined in a pet carrier, they were able to take good care of him, thank goodness.

Treated my cat very well, technician, Apelo (sorry if I spelled wrong lol) treated my kitty…read moreamazingly and made the experience so much better. Definitely recommend if you need an emergency vet asap!!

For over 15 years, this hospital cared for my sweet Joey--and I will carry gratitude for them for…read morethe rest of my life. This wasn't just routine care. Joey was in and out of this hospital through some very serious moments. He had to be induced many times, undergo emergency procedures, and face situations where I truly didn't know if I would get more time with him. And every single time, this team showed up--with skill, urgency, and unwavering dedication. They didn't just treat him... they gave him more life. Because of them, Joey lived to 15 years and 2 months--time I know I wouldn't have had otherwise. That is something I can never repay. But what truly sets this hospital apart is their compassion. Every doctor, every technician, every staff member treated Joey like he was their own. And they treated me with such kindness and patience through every high and every devastating low. When it came time to say goodbye, they handled his final moments with a level of grace and humanity that I will never forget. There was no rush, no clinical coldness--only quiet compassion. They made space for love, for dignity, and for a peaceful goodbye. In the middle of the hardest moment of my life, they created something that felt gentle... and even beautiful. Joey wasn't just a patient there. He was known, he was loved, and he was fought for. And I will be forever grateful to this team for giving me the gift of more time with my boy--and for helping me say goodbye to him in the most compassionate way possible. Thank you, from the bottom of my heart

Search is over!! We finally found Dr. Tarr!! My dog used to…read moresee her at another vet clinic and has been looking for her for a year at VCA Animal Hospital in Kaneohe. Dr. Tarr discovered that my dog's severe back pain didn't require excessive treatment, but rather precise, targeted care--and it made a significant difference in his recovery. She is extremely professional, highly skilled, and wonderfully warm. Thank you so much, Dr. Tarr!

Pretty heartbroken right now so this will be a short review. I just had to put my dog and best…read morefriend down yesterday due to a mistake made with his healthcare. I understand mistakes happen, but it doesn't help with the grieving process.

Our dog wasn't feeling well and we needed a vet to have her checked out. Our regular vet was too…read morebusy to take us in so we were in a pinch. Called Koolau Animal Hospital and they were able to take us in! The staff was professional and comforting to our fur baby, very impressed with the care and support! Thanks Whitney & Tasha?? Dr. Asato is trustworthy and honest with her diagnosis of the dog's condition. She doesn't push or pressure you in to anything that's not necessary. Not sure what it was like before but, her honesty and compassion is enough for me to trust her words & actions. The practice is very mom & pop, so if that's your style then this would be the place for you. Sometimes those bigger shinier practices seem better, but would they make the space and time for you when you need it?? As a follow up.. our dog is doing fine from following the instructions and medication that Dr. Asato prescribed for us. Thank you Koolau Animal Hospital!

Just moved on island, to find my pupcake Zippy having a hard time adjusting. He'd have serious…read moreseparation anxiety when I'd step out the door to check the mailbox. I tried giving him treats before I step out, new toys, over the counter medication to no avail, so thought maybe prescribed meds might help him adjust. Took to Yelp to find the nearest veterinarian. Koolau was within walking distance. However, I ended up driving in. With covid precautions in place, pet parents stay parked in the lot while fur kids are taken in. Transition of care was seamless. They called our previous vet's office for Zippy's medical records. Staff is caring and friendly, all you could hope for in veterinary care.

I'm so glad I was able to get into this clinic yesterday!…read more Backstory- I used to bring my old dog here years ago. When my family came back to Kailua from Okinawa with a new dog this office wasn't open. Yesterday my dog was not acting like himself. His normal vet could not get him in. So I decided to call around and noticed Kailua Pet Hospital was opened and decided to call. The gentleman at the front got me in within an hour. Dr. Thornburg was amazing and my dog felt comfortable with everyone in the office. Everything was explained to me throughly. It was determined that my dog most likely injured his neck so he was given the meds he needed to help with recovery. Today I can tell he's feeling much better. Hopefully with a couple weeks of rest he'll be back to his rambunctious self! Thank you Kailua Pet Hospital! So happy to have you back. Bonus...They give a military discount

Took our 11 week old puppy to see Kailua Pet Hospital for her 2nd set of shots (1st visit was done…read morewith another vet office) Dr.Thornburg and the rest of the staff were absolutely amazing! Highly recommend scheduling your fur babies with her. She was very informative, caring, and comfortable. The staff was courteous since walking through the doors. Great experience from start to finish. Mahalo.

We love Dr. Amanda Dale! We've been with her for years!!!…read moreShe has helped us with our canine and popoki fur babies and continues to do so. Whether it be their checkups or end of life care, Dr. Dale services with clarity, professionalism, kindness and ALOHA. And her staff is just as wonderful as she is. Her clean and efficient mobile unit makes it EXTREMELY HELPFUL when our kitty cats need her kokua. We are blessed to have a vet who truly loves her work and is on the Windward side of Oʻahu! MAHALO NUI LOA, Dr. Dale, Crew and Mobile Unit!!!

Everything... great one on one with pet. I had several cats neutered by her. She's awesome with my…read moregrumpy cat. She's efficient through an incredibly knowledgeable. I highly recommend her to anyone who wants great care taken of their pet.

We brought our dog, Demi, in for her 6-month wellness visit. As usual, every staff member we…read moreinteracted with was professional, kind, and efficient. Dr. Nakamura was excellent and provided ample time to discuss Demi's overall health, especially in light of her advanced age. We do appreciate this veterinarian practice and their aloha and care. This time, they had added a very cute and appealing feature in the lobby (see pic), listing all the animals expected to be seen that day - it was very cool!! We would unconditionally recommend this practice! Thank you!

Maui, my four-year-old Angora cat, suffered an injury that led to a severe infection affecting her…read morenervous system. As her condition worsened, we tried to secure an emergency appointment at King Street Pet; however, communication via chat was difficult, and the receptionist showed little willingness to help. Later, when we called, she downplayed the symptoms--claiming that losing her balance was "normal"--and rudely hung up. We were simply seeking urgent care for Maui, yet the only appointment offered was for Thursday.

Andre has been a patient @ the Kahala location when he came to "own" me when he was 7 months, he's…read morenow 28 months old. Because he is a Frenchie he has been seen there many times for the health issues the breed are notorious for, of which I am very well aware of and accept. Every single visit has been friendly and professional to both of us, I only have high praise for this business.

Great staff and doctors. They communicate very well. My dogs are doing well because of this clinic.read more