Exceptional customer service! After dealing with blurry vision for over 10 years, I finally took the step to get it taken care of. I was incredibly hesitant as I've had bad experiences previously, but I am so glad I made the drive to this location! The location is nestled in a shopping plaza close to Whole Foods, and although the parking lot is shared, it wasn't an issue. I was immediately assisted by Sabouen - and I absolutely love her! She took care of me as soon as I walked in, and was so kind, friendly and very professional. Sabouen, along with the other workers, all had face masks on correctly - and they followed protocol in regards to having frames disinfected after being touched. This was a big plus for me! I was seen by Dr. Jimmy Nguyen - he was very respectful and soft spoken. During our examination, he addressed any questions I had, and displayed such polite demeanor. Once it was time for me to choose my frames, I struggled with choosing what looked good on me. Sabouen stepped in and provided me a couple of frames the she felt would compliment my face the best - and I am so glad I trusted her judgment! With her assistance, I was able to immediately make a selection - and she really does know what's best! I really appreciated the extra step Sabouen took to help me! Overall, my experience here was amazing - facility was clean, wait time was very minimal, and COVID precautions were followed! Dr. Nguyen and Sabouen made the overall appointment so much better, and I will definitely be coming back for future visits! read more

This business is the worst place to get decent service. I'd advise that this building shouldn't even hold a license for this type of business. It actually is the worst place I've been to in my life. These people are REMEDIAL. They gave me the wrong prescription, basically took my money, didn't want to give me back my old lenses & when they did; they gave me the wrong only one lense. Oh & when I take my glasses off of my face there's a little noise like my lense will pop out of the frame. Absolutely NO STARS from me. read more

Over charged me and messed up on my glasses. They kept making excuses and ultimately I just left and decided it was best not to make a huge fuss. I believe a review is enough to warn others about this place. read more

AVOID!! ABORT!! AVOID!! Find somewhere else to spend your money and do business for your eyes. This independent company will OVERCHARGE tf out of you and will not show any remorse for refund, even if you change your mind a day later. You will get charged a 30% restocking fee for frames NOT in your procession and floating in the clouds. If you want to file a complaint, you'll be emailed a link which is a turn off instead of talking to a live agent, an inconvenience. Don't go to this establishment. Definitely would NOT RECOMMEND. Go to another Pearle Vision that won't SCAM you. Make sure you ask the right questions because they'll lie and tell you they accept your insurance when in all actuality, they do not and they just want to steal your hard earned money. This place sucks so shop at your own risk. You, your eyes and money deserves better! read more

Customer service when I walked in wasn't great at all. I wasn't treated or anything. I had to approach one of the lady's and tell them why I was there. During the whole process the lady in the front was rude to me. Customer service was a 0/10 in the front. The ONLY reason I am giving it a 4 star is because my doctor was amazing! She was so sweet and helpful. She explained everything nicely to me and my exam went smoothly. I'm so glad I finally found an eye doctor who I like! read more

Dr. Conrad helped direct me to get treatment for my cataracts, and she was extremely kind and helpful! I am so grateful to her and her staff! read more

I'm highly disappointed with how this location & Dr do business. I specifically asked for only services covered by my insurance, a contact exam & fitting. I endured an hour of my newborn & toddler crying through the exam only to be told afterwards that the fitting is not covered and I needed to pay $80 out of pocket to receive my prescription. I know this isn't a ton of money but I also have to order two separate boxes of contacts for my astigmatism that are costly. ..I knew they were wrong but they stuck to their story. I immediately went outside to call my insurance. The insurance confirmed that I was fully covered for these services. They called Pearl Vision to get to the truth. It turns out I was fully covered for the contact fitting but Pearl Vision did not want to wait to get paid through the insurance so they are forcing patients to pay out of pocket! This is such BS! Pearl Vision should have explained this first if this is some policy they have. They wasted my time which is very valuable to me as it is very difficult to attend a Dr visit with an infant & toddler!! I would not recommend this location!! They are dishonest & inconsiderate! The Dr was also very cold towards my children. read more

Jimmy Nguyen was very rude to my husband and several other customers. Jimmy Nguyen walking around treating every in a poor manor. I am amazed that anyone would ever come to this location. We will never return to any of the Pearl Visions. Completely unhappy. We walked out and didn't even get his prescription read more

Jimmy Nguyen is the rudest person I have ever had the displeasure of coming into contact with. Jimmy Nguyen was so rude and disrespectful I walked out of the office without my contacts. Please save yourselves time and avoid this place. I had to walk out of the office because of how I was treated and he was only with me for 3 minutes read more

Do not, I repeat do not come here !! Staff here look unhappy, bored, and unmotivated to helping and satisfying a customer needs. They have little to no knowledge in communication skills and will make excuses for their mistakes. They will take your money for a disservice and make it feel like you are in the wrong. I am so happy my family is no longer doing business with this location. Zero stars for me ... unfortunately I had to "give" one !! read more

I have been a happy customer of this location for about 10 years, but will no longer be so. Recently I purchased some sunglasses for my wife and when the glasses came in, it wasn't what we had ordered. The sunglasses that came in are a completely different color. We tried to tell the staff there that this isn't what we had ordered they gave us an excuse of ; supplier doesn't always have the colors, the ones we wanted are custom, and they are only over seas. However they NEVER mentioned this prior to the purchase or the entire time we were waiting on them. We didn't want them and tried to get our money back, but the staff said no and they would only give me back 70% of my money. They are keeping 120$ of mine for an error they made. How is this fair? I tried speaking to the "manager" Jessica she gave bad advice telling me to call corporate, corporate then told me this was franchises and I had to go thru the owner. I have had no sunglasses, no refund, and no luck reaching the owner. read more

Came in approximately 30 minutes before they closed on a SATURDAY and they still took care of us the way I expected. My boyfriend came in looking for glasses and we were helped out by several young ladies. The process of getting glasses was smooth and all our options were explained. We will definitely come back! This location is definitely better than Eldridge! Review for that one coming soon! read more

Pearle Vision - $249.95 - Eyewear & Opticians Near Me - Sugar Land, Texas

Best service!! My whole family goes here, and we get the best service and prices . Make an appointment and your seen right away . Great selection of glasses and sunglasses. Every body is so polite and friendly. read more

It's just unfortunate that a place can't be given negative stars. Very poorly managed. They were going to have me wait four hours to see the eye doctor. This is despite booking an appointment the day of and getting confirmation that it would be honored(and arriving 45 minutes before said appointment). They don't believe in communication and act like they're doing you a favor. They like having people waiting and wasting their time waiting on them. What is the point of appointments if people are going to be kept waiting for hours? I would recommend you save your time and money(also very overpriced) and go to any other vision shop in Houston. I've gotten tens of eye exams over the years; never have I been to a place so incompetent. Go elsewhere. read more

I was very disappointed in the service and the exam. The front desk person was very lax and didn't seem to be in a hurry to greet or help me out. In addition, she barely wiped off the machines with a tiny bit of alcohol and did just a cursory wipe. The doctor was unprofessional and did not listen. I repeatedly told her that I only used glasses to read and she continued to talk about multi-focal lenses. She asked me the same questions and did not seem to remember that I already answered her. The exam itself was lame. She only gave me two slides to see which was better. No eye scan or anything. A total waste of time. After the exam, I was told to go up front. No thank you or do you have any questions. She has a terrible bed-side manner. They seemed only interested in up-selling their products. I will go back to TSO. read more

Go to Horizon near Maggie Moo's instead. "Nobody cares for eyes more than Pearle" is the company tagline that does not apply to this location. After spending half a grand here, my mom couldn't see out of the lenses they made for her. When we went in to get the issue addressed, two technicians condescendingly explained several times how to use progressive lenses. She wears progressive lenses everyday, she knows how to use them. After asserting this several times, the two technicians said the prescription must have been written incorrectly and that she should go back to her eye doctor. Not once did they entertain the idea that my mom knew what she was talking about - she would know if she can't see out of her new lenses. They were defensive, they were concerned about what they deemed was correct on their end. It was the worst customer service I have witnessed. They never considered they may have made a slip or something was wrong with how the lenses were made. We went away from there angry and insulted. Do not go here unless you like wasting money. They insisted that she was stupid and didn't know what she was talking about. read more

Cathrine Ong is the rudest person I have ever come across in the medical field. She says in her Bio that she is there to listen to her patients questions. Yes, she may do so by looking at you like you're stupid for asking simple concerned questions about your child's prescription! She rolls her eyes and stands there like she doesn't have time and talks down to you when answering. My daughters eye exam with her literally lasted 5 MINUTES! Whatever you do, DO NOT see her! We will not be going back to this place again. read more

Last October '17, my daughter had an eye exam and got her new glasses there. We went back within a month after she complained of headaches, her lenses were changed. We were told she has to go thru the adjustment period. But her headaches persisted less frequently, thought it'd get adjusted eventually. It didn't. It took us a while to realize that, had my daughter seen by a pediatric opthalmologist, who corrected her prescription. Went back to Pearle with it, only her left lens needed to be changed. Pearle wants to charge around $70 saying it is past 30 days now, acknowledging our original complaint was within 30 days. Should I pay, didn't get the correct lens to begin with? On top of that the headaches she suffered, the extra money spent on a specialist, etc. Let me know, thanks for your response. read more

DO NOT GO HERE. They will rip you off. The manager and the staff are rude and very unprofessional. I will never go to a Pearle Vision again.

Jessica, Did a fabulous job helping me choose my frames and create the lenses for each pair of glasses!

Came in to replace my old glasses with an updated prescription. Staff was super patient and helpful while tried on several frames. Also very honest breaking down the costs of all the add one. Definitely will come back! read more

I have been coming here for many years; but it seems like this will be my last time. The doctors are great and I always feel that I am in best hands but lately I have had a very bad service with the staff. They are rude and not helpful at all. Felt terrible and this is my last time. read more

I have been a client at this location prior, getting both the eye exam and glasses with a good experience each time but.... I had the eye exam here previous and did not have time to pick out glasses. When I returned a couple of days later the sales team was rude and in my face when questioned about how the glasses are sized so that I might get a better fit and not have to try on 50 pair of frames to find a good fit???? Staff gave me a matter of fact, "We don't do that" Never left her chair while her co-worker surfed the web and then told me to go to some other store? You get the clients you deserve! Update, I was having problems with my new prescription and so fed up from my previous visit to Pearle that I went to another doctor for a re-check, they came away with a completely different reading and when I compared to a previous eye exam found that one number never changed. I ordered another 740.00 worth of glasses adding to the previous 400.00 and change I spent prior. Did Pearle offer to fix it? Nope! read more

I visited this location for the first time in December (having just returned to town from college and did not feel like driving the distance to my old doctor further down highway 6). I needed my glasses prescription renewed before I was to go into surgery the following month. Had my exam and got my glasses...everything seemed to go smoothly. Returned at the end of May to follow up with a contacts fitting. I have worn Acuvue Oasys for Astigmatism FOR YEARS - since the FIRST day I ever got contacts as a teenager.The eye doctor this time around was a different one than the one I saw in December. Upon inquiring about the type of lenses I normally wear, I told her, and she proceeded to tell me that "my chart from my exam in December did not show that I required the special contacts for astigmatism". She claimed that my exam showed that I didn't even HAVE an astigmatism in one of my eyes. I was extremely annoyed as I knew this was not the case. She INSISTED that I was wrong and basically tried to tell me that there was no way the previous eye doctor could have made a mistake like that. Anyway, I basically demand a re-examination, and come to find out, I DID in fact have a strong enough astigamtism in BOTH eyes to require the special contact lenses that I had previously told her I wear/need. Not only did she brush it off, like "whoops, my bad", she did not even APOLOGIZE for trying to make me feel stupid and for their mistake on the first exam in December. They ALSO would not agree to replace my glasses lenses from the exam in December, where, again, Lord only knows what kind of effed up prescription they put in. Today, thought about purchasing my contacts through them, and they wanted to charge some outrageous amount. When I mentioned 1-800-contacts has them cheaper, THEN she claims they price match for the lenses. No. I will be ordering my contacts from 1-800-contacts and never returning to this location. If you want your prescription messed up and you want mediocre customer service, this is the place for you. I think the extra distance to my old AWESOME eye doctor, Dr. Tran, at the 4555 TX-6 Sugar Land, TX 77478 location (which is now Per-Fit Vision), is more than worth not having to deal with these IDIOTS ever again. read more

Great service today with Laura. Super easy getting my glasses updated and I love that they can do a same or next day service. The discounts are great and they really work with our insurance. Great! read more

THE WORST PLACE EVER!! They broke my glasses and said I had to pay for it to get fixed because my warranty only covered it full in the first month... I am a student with no insurance and paid full price for everything and had my glasses broken only in 3 months of purchasing. A waste of my money went to that cheap awesome company. NEVER GOING THERE AGAIN! I recommend no one to go there unless you want to get awful service and cheap material glasses read more

I waited at least two hours, I Realize it was a Saturday appointment but me and my son had been scheduled for months. They try to force you to get glasses here by not providing the PD (Which is needed especially if you want to order glasses online.) with the prescription like other opticals do. They charge $10 for this information unless you buy glasses with them. Glasses here are rediculously expensive, so no thank I'll get them elsewhere. PS I walked in to a different optical and they measured the PD for free....you are a rip off in regards to glasses. Doctor was nice and helpful, staff not so much. I will not be returning. read more

I only came to this location thanks to Groupon. I had decent experience overall, I mean it's a franchise, what does one expect? I got the same groupon that the person below who gave a bad review. It was good for an eye exam & $200 toward glasses/lenses ONLY. it was clearly stated in the groupon. I too wanted to be fitted for contacts and understood it was not cover by the groupon offer & had to pay extra for that as well as the contacts. They had a great selection of frames to choose from. I got one of their lower end frames which left plenty to go towards the lenses. you ask me, the groupon was better, if not about the same as using eye insurance. read more

DO NOT GO TO ANY PEARLE VISION. They have been doing this bait and switch for a while now and if I had done any research, I would have known about their underhanded practices. Dr. Catherine Ong is the owner of this franchise in Sugarland TX. I went in for new contact lenses. Dr. Ong had me try bifocal contact lenses, which I was hesitant to try since I have worn contacts for over 35 years and am very comfortable with my Boston II lenses. But I agreed when she said they would work with me if the lenses did not work for me. Well after the third pair was ordered, because SHE measured my eyes wrong and wrote the wrong prescription, I had a $190.00 credit due to me from the difference n the original lenses and the ones I finally ended up with. WHICH they never informed me of. I even purchased a pair of glasses and paid for them in full with cash without having been told about my credit. It was not until I asked, was I informed. Now they do not want to refund me, they are offering me another pair of glasses. I DON'T NEED another pair or anything. FYI, I was never informed about their refund policy, I was never given anything to read, nor did I sign anything. This is fraud and I have contacted the customer care center, who refuses to do anything except repeat what the store states about providing another pair of glasses. I had asked to speak to management and was informed that Janet at customer care is a supervisor. I have now written to them to escalate my complaint to Upper management but I have a feeling their are going to deny that. DO NOT GO TO ANY PEARLE VISION, especially Dr. Ong at 1875 Hwy 6 South #800 Sugarland TX read more

Worst experience ever, Dr insisted I get progressive lens, so I did, but the prescription was not how I explained I needed and wanted!! So when I go back to have them adjust they refuse to refund me the difference so my only choice is to return glasses and pay a restocking fee!!! So I will never use a Pearl Vision again, this was the most ridiculous thing I have ever been through. read more

Doctor was very informative about my daughter's eye exam. Staff was very friendly and helpful. Saboeun and Coolline were fantastic at assisting through the process, come check them out! read more

Worst place ever don't go if you cancel your glasses they make you pay more money then how the original glasses cost worst services just bad worst ever they just want money money there not professional at all read more

I will not be returning to the Sugar Land location on Hwy 6 @ 59. I purchased, and picked up my glasses on 8/15/17. On 10/3/17, I received a voice mail from Elizabeth that stated they made a mistake on the price, and I owed $40....then she changed it to $48. I still don't understand what the additional charge was for. The message further stated if my balance wasn't paid, it would be turned over to collections. Are you serious? This was the first I heard about "their mistake" and Elizabeth was threatening to turn over that unknown balance to collections. I take my credit VERY seriously and she did not handle that well at all...this was their mistake to begin with. She was also very unprofessional when I returned her call. They lost a customer, and I will never recommend them to anyone. read more

Catherine Ong should not work on Saturdays! Routine exam,but don't ask questions? Her focus was on getting you in & out w/in 30 mins. If you want contacts she rudely informs you there is an additional cost. Very unprofessional!! read more

The ladies here are super helpful! They were very friendly, knowledge, and accommodating when I was picking out my frames. They showed me all the options, but didn't pressure me into any upsales. Ask for Marilyn! She's awesome! read more

I purchased a Groupon. It was not a good idea. The Groupon was for an eye exam and glasses ($200) value. I wanted contacts. I paid an additional $79 for an exam for contacts and $180 for contacts. I wanted to have new lenses put in my less than year old designer frames. I was not allowed to use the $200 toward my lenses which I was quoted would cost $453.00. They told me I had to purchase a new frame. They also told me I had only a few days to decide if I waned to purchase a new frame. The Groupon was worthless. My total expense was $300, and I don't have new glasses. Don't go to Pearle Vision in Sugar Land. read more

Biggest waste of time I have ever had. I asked them if I was covered by my insurance, they said yes. I wait for them to do all the paper work (ON MY LUNCH HOUR) and they then start telling me how much everything would be. I said "Wait, you said I was covered, and they say yea but you're out of network" UMMMM that is what I was getting at when I asked you if I was covered! THIS IS YOUR BUSINESS NOT MINE, you knew what I was getting at and I rely on professionals in your field to relay the correct info. NEVER GOING TO PEARL VISION AGAIN. read more

Please do not come here. This store is a franchise and if you have a problem, you can only talk to the office manager. I broke my eyeglasses last week and I ran out of contacts. I called the store twice and both times their computer system was down. Today I went there to pick up my prescription, they do not keep hard copies and the system was down again. I have very poor vision, so I asked for a free exam so I could get my contacts, they said no way (I am their customer for 4 years!) And they just gave me an exam, less than 4 months ago. 140 dollars they wanted from me. I said I am on SS can you discount the price, it is not my fault you do not keep paper records and your system keeps crashing. They said no. This is awful customer service in case of emergency. I am now sitting at America's Best on S59 and Wilcrest, waiting for a 99.00 contact exam, and they give me 2 extra years of free exams. Either 79.00 for one exam, or 99 for 3 years. They are very friendly staff, they are upbeat! read more

I had visited these folks in January 2015 for an eye exam. They asked me to get the cataract surgery done then come back for the eye exam. I was charged form the exam fee at that time and they want to charge again! read more

I have been going to Pearle Vision lately because the staff is very polite and I really like the glasses I brought from them. They fit me perfectly and they are very nice. I really recommend this place. read more