This is a copy of a letter sent by my wife to Pear Vision head office. An example of a lazy associate with very poor customer service
To whom it may concern,
I was at the Pearl vision store in Belleville On today on Friday November 29,2018. Earlier in the day around noon I was told by your associate Steve that my husband benefits would not cover some of the cost. I mentioned if he could hold on to the glasses and sunglasses I can find out and come back. He agreed. My husband did call Great West Life. He was told because I am covered under insurance but not for glasses that the eye place will have to fill out manually for their portion. Showing my insurance to zero.
Approximately 1:30pm.. while waiting for Steve serving another customer. Another associate Lisa; I asked her does Pearl Vision manually fill out forms and be faxed in to the benefits provider ? She said absolutely they do. I approached Steve and mentioned what I just typed above. His first response was what? We don't do that anymore. When would we get the money? I said well your associate at the front says you do. He then mentioned we don't have manual life forms. I said ok but it's for great West Life. Oh that means I have to look for the form then? Think we might have some. He went to the back. Came back with nothing. Decided to go on line to see if he could grab the forms from great West life. I said ok great. He searched then faced me and said sorry no forms. You would have to pay everything upfront then maybe you would get your share back. I said why is this being such a difficult transaction. Because it's too much of a headache for me to do that's why. So he's basically stating his customers that have a bit more work to get the benefits working it would be not good for him to do? Brilliant customer service I might add. This man represents you. We as customers pay his bills. He surely demonstrated poor quality of your company and I will surely hope he will be addressed accordingly. I have been a customer there for a long time. Buy one and get one free glasses was a great deal. Too bad you lost out on $625.00.
I did grab my prescription back from the pile he had to the side
Not impress at all read more
