If I could give it 0 stars, I definitely would. They never called after I requested an appt so I…read moredecided to call to schedule after 5 days of waiting. I was then placed on hold for 10 minutes and the call ended suddenly. I called back to STILL schedule an appt and was given a date, but was placed on hold again for almost 10 minutes. Another person spoke and when I gave them the information to schedule, I was placed on hold again. This is very frustrating and I hope they get it together very soon.

Although the dental hygienist Tammy is great and Dr. Patel is pleasant, the office staff is…read moreHORRIBLE!!! They are so inept at their jobs, it is sickening. On 12/16/24, I had teeth whitening done on the upper & lower arch. Even though I told them that my insurance pays for 50% of each arch, the lazy office staff did not verify my coverage, but instead has me pay in full and said they would issue a credit when the insurance paid their portion. Fast forward to March 2025, I go in for an appointment and bring them 2 letters that my insurance company has sent them asking for additional information on the whitening service that I had. PMD had never responded to the request for information!!! Now I am asked to pay for that days appointment when i should have had a credit on my account! Fast forward again to July 2025, I am scheduled for an appt on the 21st. This time I call the office prior to my appt and STILL no credit. My insurance paid them $227 which should now be a credit on my account. I am furious. I cancelled my appt and I will no longer do business with these people. I have also filed a complaint with the BBB and TSBDE! Next, it will be small claims court. It is really stupid that I have to waste time on this! BEWARE! Make them verify services with the insurance. Do not pay in full waiting for them to give you a refund!!

Our whole family sees Dr. Lacey Harris in Pearland, and we've had a great experience. We have…read morebraces for our teen and Invisalign for the adults, and she's been amazing with all of us. Friendly staff, smooth appointments, and we always feel well taken care of -- and our teeth have never been straighter!

Been here several times now preparing for my sons braces…read more The office staff and the dentist are all very nice and accommodating. The kids check in on the computer system and go back to the sinks to brush teeth. One of the hygientists also comes up after he's done to tell me about the visit and what to expect.

Dr. Willett and her staff are always welcoming and friendly. Their office is clean and inviting. My…read moreson is going back for his bottom braces and I know Dr. Willett is going to take great care of his process.

A doctor's staff can make or break a doctor's business. The staff are all wonderful and know me by…read morename. They remember me and check me in before I even get to the counter. Dr. Willett is amazing and so knowledgeable, she remembers everything about me and makes me so conformable every visit. I will be sad when I get my braces off and not have to go into the office on a regular basis. Oh, and they give you amazing cookies and water every visit. In a nutshell I love this office.

Messed up my retainers. Went months as they tried to fix the problems with the molds. The retainers…read morenever fit again. I'll be getting braces again now, with someone else.

Came back a week later to get my new retainer. Not only was it super simple to make the…read moreappointment, they had so many available. They even gave me free teeth bleaching for whitening at home!! Such a great place.

When I went to the office for the first time the treatment was excellent, they treated me with…read moregreat patience and kindness. Miss Patty is amazing and was always very attentive to my dad and me.

For the past three years I've been with Smile Doctors . I developed a very loving relationship with…read moreeveryone and they're the best person to me. Was Miss Patty now that I have my braces off I'm going to miss her great job, Miss Patty thanks for making my smile beautiful again.

Love this practice! They r conservative, yet up to date on newer technology too. Staff is well…read moreorganized and polite. They have u wait in car until they r ready which is great!

My husband and I have been coming here for over 10 years. They are a caring, compassionate,…read moreefficient team. Trustworthy

This place is good. The braces I got from here helped my teeth ALOT. They even have a teeth…read morebrushing stastion.

I had my second round of braces and only needed treatment for my top teeth. Overall, my treatment…read morewent smoothly, and the doctor was very nice and accommodating. However, my experience took a turn when it was time for me to get my retainers. After they did a scan and called me to pick up my retainer, I noticed right away that it didn't fit properly. The retainer didn't have a tight seal and kept slipping out, especially when I talked. I brought this up at my follow-up visit, but the doctor assured me it was normal. This was strange to me because, having gone through braces before, I never had this issue with a retainer. Worried about losing the ill-fitting retainer, I decided to order a second one as a backup. They used the same scan for this, but when I received the second retainer, it fit much better and even accommodated my back molars--something the first one didn't do. This made me realize the original retainer had issues that weren't addressed. I made another appointment to discuss this with the doctor, and once again, he assured me everything was fine. I was advised to continue wearing the second retainer (which was supposed to be my spare) and use the original one only if I lost the second, at which point I should order a new one and pay an additional $400. This left me confused since the second retainer was intended as a backup, not the primary one. To add to the confusion, the doctor mentioned a "retainer for life" program and told me to discuss it with the office manager but not to mention that he had told me about it, as if it were some sort of secret. When I brought it up with the office manager, she informed me that the program hadn't even started yet. At that point, I felt completely gaslit--I couldn't understand how the doctor didn't know what was going on in his own practice. In the end, I've decided to get my retainers elsewhere. While my treatment itself went well and I'm happy with the results, the experience with the retainers left much to be desired.

This is our first time visiting this location and I must admit my daughter was a bit apprehensive,…read morebut when we walked in it's the same smiling faces and same quality care from the staff in Pearland! We absolutely love Dr. McGrory and her staff. They are celebrating her 15th birthday! Congratulations Dr. McGrory!! I can't say enough about the level of care and commitment that both locations offer! If you're looking for an orthodontist look no further. You won't be disappointed!!

Great staff!! Great orthodontist. My treatment is going excellent. She and her staff listens to my…read moreconcerns and explains my treatment course each visit.

Absolutely loved Dr. Chen and her staff, my son is two years old and this was his first tooth…read morecleaning appointment. Dr. Chen sang to him when he got nervous and made the treatment go by really quickly. She truly took the time to listen to my worries about his teeth and gave honest and thoughtful advice. They even let my son pick a toy from their treasure box after his treatment. Can't recommend them enough.

I witnessed a very disturbing interaction at this dentist office in Pearland, Texas. The front desk…read morestaff were extremely rude, passive aggressive, and unprofessional toward a mother who simply came in for her child's appointment. She was not greeted when she walked in, repeatedly asked for her phone number as if they couldn't understand her, and was never even properly checked in before they immediately started asking for $75 upfront. One of the women also kept telling her to move over while assisting another patient even though she was not in anyone's way. The entire interaction felt disrespectful, dismissive, and targeted. Instead of making parents and children feel welcomed, the atmosphere was uncomfortable and hostile. She even spoke with the owner afterward because the treatment was so unacceptable. No parent should be treated that way while trying to get care for their child. Based on what I witnessed, the front desk staff seriously need customer service training or to be replaced altogether.

My son had an appointment in January. He was given a referral…read morefor a test. The company we were referred to never contacted me back after multiple attempts. I then proceeded to reach out to Highland Dental for a new referral and was told they would call me back, but I never received a call. I have since called 4 times to get my son's dental records so I can submit them to a new dentist and orthodontist, only to be told EVERY time I call that the office is closed. I have called on a Monday, Wednesday, and Friday. The call center assures me they have sent the message to the office, but I still haven't received anything.

This place is horrible and I would not recommend. They've canceled 3 of my appointments without…read morecontacting me. They will let you schedule on days that they are closed and cancel your appointment and you'll have to wait another month before you can get in the office. They should block out appointments on days that they are closed