Just wanted to add my Google review to the yelp reviews as well, since Google shows that more than…read morethe others. If you own properties and need management, I'm sure you and RBP will be fine. You can all be slumlords together. But if you just need a roof over your head and a well managed/communicated rental situation, look somewhere else. (Lease 08/2024-07/2025) Squirrels, raccoons, and one cat in my ceilings and walls. I moved into my property in the South Park/First Ward area on August 1st of last year. I submitted my initial portal request about the issues present on August 8th. I messaged on October 19th after the animals in my ceilings didn't get any better, and another maintenance team was sent on December 3rd. After they sealed one hole on the right side of the building, I asked what the next steps were to remove the animals, and my request was closed by Kourtney with no answer. On January 2nd I filed another request as the animals had only gotten louder. Critter Control was sent on January 7th. They expressed to me that previous work was very poor, and after surveying the property they left. I went to the Red Brick office on January 29th because I hadn't heard any updates since Critter Control came by 22 days earlier. Kourtney informed me that no one can help until March 1st because the owner was on vacation for the month of February. If I hadn't gone in-person I don't believe I would've been told that. On February 13th, a technician from XCEPTIONAL WILDLIFE named Matt came out to the property with Michael Dragone, who had been no real help up until this point, and I showed Matt all of the areas around the exterior and interior of the property that were heavily affected by the animals. He laughed at the previous work and informed Michael that the work needed was going to cost a lot. After they got full permission to do what they needed to do, work was finished on March 7th, 7 months after my first portal request. All the while that this had been going on, a crack in my kitchen ceiling had been progressively getting worse until it eventually sprung multiple leaks of dark brown/black, rotten liquid. The crack was covered with a "bandaid." The liquid is already visible in the paste spread over it. I submitted one final message to update Red Brick, and yet another group is being brought in to fix issues that were missed by other maintenance because, though the sounds are MUCH more scarce now, there's still activity above my kitchen by that crack in the ceiling. I've been very concerned about the structural integrity of this beautiful 1950's home, now triplex, and the way this situation was handled was so abysmal it was honestly disappointing

Amazing company - I have properties all over and they have been the best management company I work…read morewith. Quick responses, reasonable people, and it feels like they care, unlike other PMs I have dealt with

I see a whole bunch of one star reviews, mostly focused on the issue of the security deposit. I've…read morelived in a Bel-Cross Property for not even two months, and have an 18 month lease, so that won't be my concern at this point. All I can say is I love the property I now call home. It's a 1904 4 bedroom 2 bath house with a basement, attic and double size yard. I have more deer for neighbors than humans and live less than a mile from downtown Morgantown. I moved in right before the sub zero cold snap. The house was cold and the gas boiler system couldn't adequately heat the house, but maintenance showed up with two space heaters I used for the unusually cold days. It go so bad I even had a water pipe burst, and maintenance was there in an amazing 20 minutes. I recently had a minor gas leak from my stove. Again, within half an hour I got help and everything is good as can be. So yes, it's an older home with some of the inconveniences and issues that arise...but Bel-Cross also compensates for that with on the spot maintenance. Previous to this home, I lived in a Morgantown three bedroom apartment that was supposed to be smoke free. I was probably the only non smoker in the building. I had to drive to the laundry room (and pay for every load), drive to get the mail, and walk quite a way to the garbage...up and down very icy shaky wooden stairs. So now I have a much bigger house, with my own washer and dryer. Mail is delivered right beside my front door, and garbage and recycling is at the curb. I also have three large off street gravel parking spaces to use that I share with no one else. And the rent of this house is $79 less a month than the awful apartment complex I lived in! So five stars so far, and I'm just not worried about the security deposit at this point. What's more important is does the property management firm properly manage the property?

Yes, the reviews are true! If you can rent from someone else, I would. They took my entire security…read moredeposit to fix all of the stuff that should have been fixed BEFORE I moved in. I had a leak in my roof for months before I could get someone to fix it. The rents are cheap for a reason, you are going to be dealing with issues.

My husband and I relocated to the Morgantown, WV area from California for his job. I was 36 weeks…read morepregnant when we made the drive cross-country and when we arrived we had to live in a hotel until we found and bought a home. I researched local real estate agents on Yelp from Cali and found few. I think I contacted three with decent reviews and only two responded to my inquiry. Jessica was referred to me by her colleague at Century 21 and was the first agent to reach out. I'm so glad for this bit of luck! Also, this initial correspondence, with Jessica being prompt and taking action is what you can expect of her in your real estate dealings. I'll spare you the minutia but we went through two months of bids, bad inspections and more with Jessica. She always led us through situations with an understanding and patient manner. She was never pushy but she was appropriately leading when her knowledge lent to the situation. This is often as Jessica grew up in the area and has extensive know how when it comes to Morgantown and the surrounding area. She will listen to your needs and she'll get sh*t done (her phrase)! Keep in mind that I was in the late stages of pregnancy or with a newborn through this process. I was difficult to deal with to say the least. She was always understanding and she went far out of her way to make the process as simple as possible for us. I cannot day enough about Jessica's integrity, character and professionalism. I would use her services a hundred times over in this area and I highly recommend her to anyone searching here on Yelp. You will not be disappointed.

I am writing to all management about the professional service I have received at The Reserves in…read moreMartinsburg. Mr. Derrick Bryan was especially helpful with my recent problem. His response was immediate and through. Make no mistake the entire staff, which are new, have been helpful. We are definitely pleased with this new staff - each of them. The have made a distant difference. Thank you Mr. Bryan Mr. and Mrs. Charles Brown

Don't Rent From this Company. Filthy apartment upon move in, mold and so much more. Awful…read moremaintenance and office personnel. I could write a book but will not waste my time.

Many issues with maintenance and communication. We felt as if we had to badger to get anything…read moreadequately fixed during our stay (some things were never fixed during our year there). We were told the rusty fridge would be replaced and that it just needed ordered and we'd have to wait for shipping, but it was ordered until our freezer started kicking the bucket. The biggest concern was when our leaking ceiling was brushed off, and it caused a mold scare. Highly suggest looking elsewhere. We had immense stress living here.

I hired them to manage my rental. Paul seems very nice but no follow through with tenants after I…read moreasked him to check on a few issues. Once I decided to sell my property the office became less than helpful and extremely slow to return calls. They were not happy I did not list it with them and it showed. Ended up doing the walk through myself and ended up having to do all the dealings with the renters from that point on.

KLM Properties is the Best of Morgantown - Hands Down!!! I know I am in the perfect hands whether I…read moream buying or selling!

Little knowledge of the property and circumstances with the sellers. The listing agent was…read moreunwilling to work with our realtor. Closing on our home was delayed several times due oversights on their part. Would not recommend to anyone looking for a home.

My review is for Laura Tighe. Laura worked with my wife, adult daughter and I. She worked tirlessly…read morewith us in our search for the right home for our daughter while she is in WVU and with her help, we found it. After we found it she worked with us to put together an offer and was with us throughout the entire process. Laura has been both professional and friendly. We look forward to working with her in the future. Andy T.

We worked with Rochelle and would recommend anyone looking for a home to partner with her. She was…read moreso thoughtful and kind throughout the whole process and worked so hard to make things easy and fun for us while we bought for the first time. I cannot say nice enough things about her. We will definitely be calling Rochelle for anything else in the future!

The staff is incredible to work with!!! I would highly…read morerecommend them to anyone looking to buy or sell their home.

We were looking for our forever home and luckily we called Pat Stewart Realtors. Mr. Jeff Stewart…read moretook over our search and Thank God he did,Jeff was very knowledgeable of the tri-state area. We looked at house's in Pa. and WV. During our long search Jeff suffered a few family tragedies, but he kept us informed and continued to work with us. I have dealt with many realtor's in my life time and there is no finer realtor than Jeff. Not only did he guide us to our new home but he helped us get better financing and a top notch lawyer for the closing. Not only did we find and buy a new home but we gained a new friend, and yes we got a pumpkin.

Manager & maintenance were terrible! I did not live there I…read moreworked there for 2 weeks. Better properties in Morgantown.

The people who is in the administration like they doesn't have any kind of education I'm not…read morerecommend that apartments bad communication They have a wifi are and they look at you like (wth this guy is doing here) not even know what they offer bad service, many complaining for anything depending the race