I see a whole bunch of one star reviews, mostly focused on the issue of the security deposit. I've…read morelived in a Bel-Cross Property for not even two months, and have an 18 month lease, so that won't be my concern at this point. All I can say is I love the property I now call home. It's a 1904 4 bedroom 2 bath house with a basement, attic and double size yard. I have more deer for neighbors than humans and live less than a mile from downtown Morgantown. I moved in right before the sub zero cold snap. The house was cold and the gas boiler system couldn't adequately heat the house, but maintenance showed up with two space heaters I used for the unusually cold days. It go so bad I even had a water pipe burst, and maintenance was there in an amazing 20 minutes. I recently had a minor gas leak from my stove. Again, within half an hour I got help and everything is good as can be. So yes, it's an older home with some of the inconveniences and issues that arise...but Bel-Cross also compensates for that with on the spot maintenance. Previous to this home, I lived in a Morgantown three bedroom apartment that was supposed to be smoke free. I was probably the only non smoker in the building. I had to drive to the laundry room (and pay for every load), drive to get the mail, and walk quite a way to the garbage...up and down very icy shaky wooden stairs. So now I have a much bigger house, with my own washer and dryer. Mail is delivered right beside my front door, and garbage and recycling is at the curb. I also have three large off street gravel parking spaces to use that I share with no one else. And the rent of this house is $79 less a month than the awful apartment complex I lived in! So five stars so far, and I'm just not worried about the security deposit at this point. What's more important is does the property management firm properly manage the property?

Yes, the reviews are true! If you can rent from someone else, I would. They took my entire security…read moredeposit to fix all of the stuff that should have been fixed BEFORE I moved in. I had a leak in my roof for months before I could get someone to fix it. The rents are cheap for a reason, you are going to be dealing with issues.

I am writing to all management about the professional service I have received at The Reserves in…read moreMartinsburg. Mr. Derrick Bryan was especially helpful with my recent problem. His response was immediate and through. Make no mistake the entire staff, which are new, have been helpful. We are definitely pleased with this new staff - each of them. The have made a distant difference. Thank you Mr. Bryan Mr. and Mrs. Charles Brown

Don't Rent From this Company. Filthy apartment upon move in, mold and so much more. Awful…read moremaintenance and office personnel. I could write a book but will not waste my time.

Just wanted to add my Google review to the yelp reviews as well, since Google shows that more than…read morethe others. If you own properties and need management, I'm sure you and RBP will be fine. You can all be slumlords together. But if you just need a roof over your head and a well managed/communicated rental situation, look somewhere else. (Lease 08/2024-07/2025) Squirrels, raccoons, and one cat in my ceilings and walls. I moved into my property in the South Park/First Ward area on August 1st of last year. I submitted my initial portal request about the issues present on August 8th. I messaged on October 19th after the animals in my ceilings didn't get any better, and another maintenance team was sent on December 3rd. After they sealed one hole on the right side of the building, I asked what the next steps were to remove the animals, and my request was closed by Kourtney with no answer. On January 2nd I filed another request as the animals had only gotten louder. Critter Control was sent on January 7th. They expressed to me that previous work was very poor, and after surveying the property they left. I went to the Red Brick office on January 29th because I hadn't heard any updates since Critter Control came by 22 days earlier. Kourtney informed me that no one can help until March 1st because the owner was on vacation for the month of February. If I hadn't gone in-person I don't believe I would've been told that. On February 13th, a technician from XCEPTIONAL WILDLIFE named Matt came out to the property with Michael Dragone, who had been no real help up until this point, and I showed Matt all of the areas around the exterior and interior of the property that were heavily affected by the animals. He laughed at the previous work and informed Michael that the work needed was going to cost a lot. After they got full permission to do what they needed to do, work was finished on March 7th, 7 months after my first portal request. All the while that this had been going on, a crack in my kitchen ceiling had been progressively getting worse until it eventually sprung multiple leaks of dark brown/black, rotten liquid. The crack was covered with a "bandaid." The liquid is already visible in the paste spread over it. I submitted one final message to update Red Brick, and yet another group is being brought in to fix issues that were missed by other maintenance because, though the sounds are MUCH more scarce now, there's still activity above my kitchen by that crack in the ceiling. I've been very concerned about the structural integrity of this beautiful 1950's home, now triplex, and the way this situation was handled was so abysmal it was honestly disappointing

Amazing company - I have properties all over and they have been the best management company I work…read morewith. Quick responses, reasonable people, and it feels like they care, unlike other PMs I have dealt with

I subleased a house in South Park from an employee of Ondo Rentals, Robert Severt. Worst rental…read more(and sublease) experience *ever*. Admittedly, some of this was probably my fault. See, I spent the last seven years in Texas, where a property with a non-programmable thermostat is all but unheard of, and the electric company advises you to install your own; so I installed a Nest in the Ondos' house, which Phil did not like one bit. Here is a chronological list of relevant experiences, good and bad: - Robert told me the house would be available in May, at the end of his lease term, before I signed his sublease. Subsequently, I found out that the Ondos specifically told him it would not be. Robert also told me the house contained an air conditioner (turned out to be a window unit, located uselessly on the basement floor). - Candi and Phil knew Robert was consistently lying to them, and also to a tenant, and expressed remorse. They were actually very kind about it, tried to find me another place to live. Candi then denied that Robert was an employee. - The house was very cool, but in terrible shape. Screen doors were ripped, the floors gouged and in need of refinishing, bathroom smelled of urine, the bedroom carpet was *disgusting*, paint was peeling in the bedroom closets, etc. Positives: house was huge, kitchen was relatively nice (updated), and furnace was new. The price was about right, but utilities were expensive. - Other houses the Ondos showed me were in *worse* condition and cost more money. - Once, I came home and the back door was wide open. Turns out my roommate was responsible, but I asked Candi if Phil had been over to fix something -- mainly because I wanted to know if someone had broken in. They took this as me accusing them of breaking into the house, and claimed that Phil never enters without calling the tenant first. - Eventually, Phil made me take out my Nest. He paid a company $174.90+ to put a non-programmable thermostat back in the house (where do you even get one these days?). Charging me $175 out of my deposit was somewhat reasonable, since I modified his house without permission, though it could have been handled better (like by allowing me to put the thermostat back the way it was myself). - In March or April, my roommate called in a service request on the dryer, which was turning but not heating. Phil came and looked at it (I was in Texas), claimed it was heating, and left. I returned from Austin to find it still not working, called Phil and left a message, and asked him to call me back and explain what he had done to make the dryer heat. - Phil entered the house without calling me back (contrary to Candi's claims that he always called before entering), again evaluated the dryer, made no repairs, and left. - Not realizing Phil had been there already, I called him again. He was more rude than usual, and then accused me of messing with the thermostat he had charged me to install (seriously?). He seemed to think I'd ripped out his replacement and put in a new non-programmable stat in its place (I had not). Every time I tried to explain it to him, calmly, he cut me off. He accused me of trying to screw with him by claiming things were broken that weren't (do people here really do that?). The conversation culminated with him calling me a moron. - The Ondos threatened to withhold my deposit until the start of next heating season (illegal under WV law) in case I'd broken the furnace. The heater was working perfectly at this point, and was likely going to be out of warranty by the next heating season, so I was skeptical. - I cleaned the crap out of that house before moving out. I didn't think I'd be seeing much of my deposit again at this point, between Phil the verbally abusive landlord and Robert the compulsively lying lease-holder, but I believe in leaving things better than I found them. - Actually, nearly all of the deposit was returned (minus the thermostat, of course). They charged me $10 for "three false service calls." For something I didn't do, $10 was pretty reasonable. They charged me $3.75 for forgetting to clean under the stovetop, also extremely reasonable. They also didn't charge me for pre-existing damage likely caused by Robert, except for the fridge shelf ($9.49 + $7 for gas). - The deposit return came through Robert, and so I asked Robert to also return me the $16.49 for the fridge shelf. That day I got a very angry call from Robert's girlfriend/fiancee, who said that they were going to give me the money but only because I was being difficult and they didn't want to deal with me anymore. To summarize, living in this house was miserable. Ondo Rentals employs a compulsive liar. Phil Ondo is verbally abusive and misanthropic. If you have to deal with them, deal with Candi, or with their daughter (who is amazingly really kind). If you don't mind verbal abuse and living in a slum, definitely rent from these people. And whatever you do, don't install a Nest.

We had a great experience renting from Ondo Rentals! We didn't see the negative reviews until after…read morewe had already signed the lease, so we were a little apprehensive when we moved in. However, it couldn't have been a better experience. Mr. & Mrs. Ondo were very nice, and the one time something broke (washing machine), Mr. Ondo was over the next day with a replacement. When we moved out, we did our best to clean everything to the specifications of our lease. We received our entire deposit back, less money to cover the oven cleaning (which I had let them know I hadn't gotten to) and one set of broken blinds (which I annoyingly broke the day we moved out). I think the key to having a good experience is to not act like an entitled jerk. Follow the lease rules, pay your rent on time, and report anything that breaks/gets damaged promptly. (I posted this in other review sites, FYI. I'm trying to counteract the poor reviews left by the immature renters who apparently aren't ready for adulthood)

Do not rent from them on 445 Elysian ave. Everything is held up with duct tape and zipties and that…read moreporch swing isn't safe along with house not being up to code bc the code inspector said they aren't allowed to have that swing up being held up with duct tape and zipties bc thats how they fixed it bc that swing breaks on you. The whole house is a death trap. If u rent this house please have it inspected before moving in

Rents out completely uninhabitable properties that are moldy, outdated, and unsafe. Pearand is a…read morepredatory company that targets unsuspecting undergraduate students and desperate adults. We had multiple serious complaints that went unresolved or ignored. DO NOT rent from Pearand.

Please view the photos and screen shots I have taken the time to post to avoid the same problems.read more

Where do i even begin. I moved in a year ago and within the first 3-4 months knew that i needed to…read moreget out so as soon as my lease was up i left. They lost my rent checks multiple times, at least 2 or 3. They would send me text messages telling me i didn't pay rent, even though i did. I would then send them screen shots of my bank account proving that i had paid my rent but they still would tell me i didn't pay and try to charge me late fees. They texted me towards the end of my lease after i told them i was leaving and were trying to charge me all these late fees and telling me i haven't paid 3 months of rent , even though i had. So again i had to send proof of that. I did my walk through at the end of the lease after i spent days cleaning the apartment and they told me it wasn't clean enough and that they would have to take a decent amount out of my deposit to fix it and I'd get it in the mail. Then once i finally moved out i received a letter saying i didn't pay January rent, which i did and i had already sent them proof of the payment before i even moved out. They stated in the letter that i wasn't going to get my deposit back because they claim i didn't pay rent. From day one when i moved in i had trouble with them. Not only is the rent situation a problem, but the internet that is included in your rent price that you're paying for doesn't work 90% of the time. They closed the gym and tanning bed which you also Pay for in your rent and did not prorate for any of the months that they were closed. The parking is awful. You basically can never have people over because there is absolutely no visitor parking and they will 100% tow people who don't live there. Lastly they never want to talk over the phone or face to face, it's all through text. The letter they sent me about rent even says in all caps "DO NOT CALL, TEXT ONLY" to me that is very unprofessional. Save yourself a whole lot of trouble and just look somewhere else, this place and any place that Tera, LLC owns is a mess and the people are so unprofessional. The only person who was helpful for the year i lived there was Homer. He is the backbone of that place he does all the maintenance and cleans the parking lots when it snows and is just so hopefully. He is the ONLY good thing about this rental company.

Kingdom Properties should not be allowed to rent in Morgantown to college students. They are the…read moreperfect example of SLUM LORDS. You move into their rentals that have not been cleaned at all. It took 2 months to have urine soaked carpet removed. The house was not habitable. It was unsafe. But they still expected rent to be paid. No smoke detectors. Stay AWAY from KINGDOM PROPERTIES!!

Took weeks to fix my heating in 1 degree weather, apartment was infested with roaches and ants,…read morethey lost 3 months worth of my rent, broken blinds, no insulation, bedroom closet flooded and ruined half of my clothes, and maintenance will barge in at 8am with no advanced notice if you're a woman living alone. An awful company to rent through who takes advantage of college students. Rent through literally anyone else. The dorms on campus are even better. And don't expect the landlord to actually respond to any of your calls or messages.