I am writing to all management about the professional service I have received at The Reserves in Martinsburg. Mr. Derrick Bryan was especially helpful with my recent problem. His response was immediate and through. Make no mistake the entire staff, which are new, have been helpful. We are definitely pleased with this new staff - each of them. The have made a distant difference. Thank you Mr. Bryan Mr. and Mrs. Charles Brown read more

Don't Rent From this Company. Filthy apartment upon move in, mold and so much more. Awful maintenance and office personnel. I could write a book but will not waste my time. read more

This place is made cheap, walls are paper thin, I can hear my loud obnoxious neighborhoods and everything they do. They have broken three if my wine glasses due to the kids jumping and running. The dad yells and curses at everyone. Management allows the maintenance man who is my neighborhood do what he wants that is against the lease. Has a bedroom in his garage, parties in the parking lot until 2:30 am after the 11:00 pm quiet time. Allowes his family to threaten me, run my daughter off the road. When I am told to report things to a nuisance number that they will do something. Nothing happens the management pics an chooses who they want to assist. The supposed fates community we are to live in the gates are always open for months at a time. Maintenance is allowed to come in unannounced you could be getting out of the shower abd they dont care. I have mold growing along my cabinets and in them, in my vents, blinds and now my rug management tried to tell me that the mold was due to dust.. They are so stupid they use any little thing if they dont like you to try to evict you. The courts here are on the Landlords side no point in fighting it. read more

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if I could give zero stars I would. it's hard to avoid metro because they monopolize most of the housing in Morgantown but avoid if you can. worst customer service ever they treat everyone (even those living in the professional family housing) as if they are students that know nothing. they raise rent without even telling you and they tell you they'll replace things like a washer your cabinets etc but NEVER DO. they do not care if you've lived here 6 years or 6 months. everyone is expendable to them. AVOID AVOID AVOID. do not rent from them you will regret it!!!! read more

seeking great customer service. call metro management and ask for Weiss. Weiss is well-versed, informative & extremely patient. Trust me. I asked a million questions and he provided all the answers swiftly and professionally. call metro towers at 304-413-0900. great location, value & service. thanks W! read more

Mold infested, cheap dirty and management is awful to deal with. Local management in Washington Pa has made slurs, and use the facilities as they're play ground. Keep people from using pool during covid but allow their family and friends to swim, drink and party. Horrible place!! read more

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Highly recommend Metro Property Management. Adele Gulley was so helpful and a great employee!!! If she is available I would recommend her helping you. She is very knowledgeable at her job and she cares. read more

I am not sure how some people can rate Metro Property Management so high or how Metro could even call their units luxury. Not only are their units cheap, Metro themselves has some of the worst service and will rob you at the end of your lease. We've rented from two different companies in Bridgeport, WV and the apartments at Metro were the worst. While there is no shortage of similar reviews to this one, We feel compelled to add our experiences, and spare others from the abuse of this company. The people at Metro Property Management are simply criminals. The West Virginia Attorney General has even sued Metro and yet this company continues to have the same garbage practices. Metro has complexes all over Morgantown, Fairmont, Bridgeport, Clarksburg, Martinsburg, and Waynesburg. They treat every facility and tennant horribly. They do not maintain appliances, they do not communicate with tenants, and they steal your security deposit when your lease ends. Make no mistake, their only goal is to milk every penny they possibly can from you - while giving you nothing in return. These are just some of the issues we have experienced, along with unexpected garbage fees, broken gates, and bears roaming the property freely without addressing safety issues. Metro's service is minimal at best and they did not communicate with us about fixing anything in the unit. Their appliances were unacceptable. Metro calls some of their complexes "luxury apartments" even when their appliances barely function. The dishwasher was loud and did not clean the dishes. We could only use the liquid dish soap because the pods never dissolved in the dishwasher. Metro does provide a washer and dryer; however, both of those appliances were old and barely worked - we eventually moved our own in, but like everything else with Metro we had to pay to use our own washer and dryer. The defective appliances in our apartment made it extremely difficult to live in and Metro did not care about it at all. On top of the subpar service and the low-quality appliances, Metro only gave us $200 of our $1100 deposit back to us after we decided that we were not staying there any more. This was the tipping point for us as we scrubbed the place from top to bottom and took pictures of everything. We spent days with a whole team of people cleaning our unit and scrubbing everything according to a *surprise* lengthy list that they give you when moving out. Metro still charged us an extra $200 for "cleaning" and noted that there were "smears" on the mirror, "black rings" in the toilets, and grease spatter behind the stove. There was also a surprise $200 carpet cleaning fee that was not mentioned until we moved. Metro also charged us $500 for "painting" even though there was no damage to the walls. We cleaned every wall, every appliance out, and and all the floors according to this list. I am not sure how Metro got their numbers to charge us almost all of our security deposit, but it is beyond outrageous and wrong. We confronted Metro, noting that we scrubbed the entire unit top to bottom and provided pictures refuting their claims. Metro's only response was that they "simply disagree" and would not give any portion of the deposit back. We left everything in our apartment better than we found it and Metro still charged us for cleaning and painting, which left us outraged and disappointed in Metro. For the sake of brevity we will spare you the details of their other issues, which include broken gates, unexpected garbage fees, and allowing bears to roam through the complex (and management chasing away local officials who were seeking to help!). To put it simply: DO NOT RENT FROM METRO PROPERTY MANAGEMENT!! Even though their apartments are cheap, they still find new and creative ways to take your money in the end. PLEASE consider renting with any other company in Bridgeport, Clarksburg, Morgantown, Martinsburg, Fairmont, or Waynesburg. I hope someone finds this useful and finds a better place than Metro. read more

Metro Properties has been the best apartments that I have ever lived at. Every time there was an issue, the maintenance team were always extremely quick to respond and fix whatever needed fixing. All the Metro employees have always been super nice and helpful whenever I needed something! I would highly recommend living at Metro. read more

I lived at Brownstone which is located right by the downtown campus. The apartment was spotless when I moved in. Throughout the year Metro staff were very reliable, and maintenance were always quick to come and fix any issues me and my roommate ran into. Upon moving out, my roommate and I did not clean up very much, but we still received the majority of our deposit back which was fantastic! I have since moved into another Metro apartment, Ashely Oaks, which is now located close to the football stadium. read more

Rooms are ok... nothing else. Onsite management is terrible... had our apartment for 2 months before all items promised in agreement were fulfilled. We left the apartment cleaner than when we arrived...kept our security deposit. These are scam artists...do not trust in Morgantown WV. There are better places to live. read more

**SCAM ALERT** **SCAM ALERT** **SCAM ALERT** This company is run by absolute incompetent thieves for employees. DO NOT SIGN ANYTHING, LOOK ELSEWHERE. I was the tenant of an apartment and didn't even live there for 3 months during my lease. Upon move out I was unable to return and had arranged for the place to be professionally cleaned and it WAS. Received my security deposit back and had my entire $400 taken from me, and now being charged and additional $100 as well. Their reasoning is DUST left inside of light coverings, and repainting the walls. Total SCAM, renter BEWARE read more

I will change my review upon resolution. This company declined my emotional support animal paperwork because their maintenance came over to the house, unannounced, and tried walking in while my dog was sitting in front of the door. My dog kicked him out. They claimed my dog is "aggressive" and told me that I had to leave, or the dog had to leave. So, I said I would leave. Metro gave me a paper saying I owed $300 some dollars, here is where my lease will be terminated. I owe nothing further. My autopay - accidentally paid them another months rent. Upon trying to get that money back, I was told "no", because I have to "pay the rent" until they find another person to rent my apartment. Upon asking for a copy of the agreement that I signed, they have refused (obviously) to send me a copy of it. And now they are having their lawyers "handle it". They will be hearing my lawyers, and this review WILL NOT change until they give back the money that is owed to me. All the local rental people are amazing. The corp office however is a nightmare. Look Elsewhere. They are a bunch of crooks, all the reviews on here ALL say the same thing for a reason. Half the units at the lake were not even rented due to the horrible reputation this place has. And its fair priced and beautiful. Put 2 and 2 together. read more

Live anywhere else besides here. Their management office is the worst. They are so unprofessional, discourteous and rude. No two employees follow the same protocol. You'll spend a ridiculous amount of time going back and forth dealing with them. They never follow through with what they say. Its a very disappointing experience. read more

I lived at Skyline for one year. The apartment itself was nice, and I never had any issues with parking or noisy neighbors. Maintenance was always quick to resolve issues. What I was pretty dissatisfied with was Metro in general. They moved my apartment location one week before I moved in (after I had signed for a specific unit and set up utilities, which was inconvenient). They require you renew your lease 6 months in advance (which, in the middle of a pandemic, was frustrating. The Towers supervisor was flexible but I had to really beg). I filled out my condition-at-move-in form very specifically and was still charged for damages I noted were present at move in so I got only about 1/4 of my security deposit back. Metro was unwilling to discuss the matter further, which was also frustrating. All in all, I wouldn't recommend just based on the management and their nickel-and-dime mentality; tenants do not come first, which is disappointing. read more

My car was broken into in the glenlock south parking lot three times and management refuses to add any additional security.

When we first moved in I emailed Metro pictures of holes in the wall and scratches I found in our place, so they wouldn't put us at liability for them when we moved out. Our deposit was $1,500 and we only got back $200. I have called Metro on 5 different occasions since August. It is now the end of November and when I call they give me an email and say there is nothing I can do except keep emailing. It's ridiculous. read more

Metro owns many buildings. Some are newer and nice. Others dated. I have rented with then simply because I was unble to find better options. Never because I wanted them to be my landlord. I feel sad ever time I sent a check knowing I was helping them. Be prepared to be nickled and dimed. Everything from paying online to being electronically locked out due to their negligence will cost you. A simple letter crossed out on the lease due to them making an error will require you to come back to the office. This will be trying after the fifth try due to their incompetence. They have no care for the inconvience. Your time means nothing. You will never see your security deposit. Forget it. In general, expect to pay 10 percent more than your lease says due to extra fees. That is the business model. Min 100 a month. Think legal scam. You will be required to sign forms with the lease making it harder to sue. Waving several rights. Not that I was thinking about sueing, but a terrible sign from a landlord. They obviously get taken to court a lot. Find another option if possible read more

AVOID, AVOID, AVOID!!! They don't even deserve a "one" star. I stayed at Orchard Crossings, and these people are just straight up money hungry! I encountered several bad incidents with them. Please read below. 1. They were mandated by the courts to make more areas accessible to the handicap. Instead of doing renovations to apartments that are vacant, they decide to do "CONSTRUCTION WORK" while we were still occupying the property. Saw dust got all over my things and in the air. Some paint even got on my property too. Work occurred over a span of weeks and I lived with holes on the floor and electrical outlets. They sent out a notice making it seem like it was just for "maintenance" but it was really "alterations" that they were doing, which I do not think any courts would give them permission to do. I complained to management several times, do to health and safety concerns. Metro Property did not do anything until I got the "General Attorney Office" involved. Wow, right?!? 2. Rain or water from the apartment above us caused the ceiling of our apartment to fall apart. Instead of doing proper maintenance and making sure that mold did not grow into our vents etc, they ceiling was just patched up and painted over. 3. A friend had to leave town for an emergency and so we decided to help take care of his dog for a night. When management asked us to remove the dog out of the premises, because we did not sign a lease to care for a pet, we did it immediately. We have been great tenants of theirs for 2 years and we understand that it was our fault for forgetting we are not allowed to have pets on the premises without a signed lease. However, there was no sympathy given nor any warnings. The pet made no damages, yet they decided to take our entire, not partial, deposit and made us put a new one down! If we had known all of this, we would have never chosen to give them our business for a second! Shame on them. read more

I was incredibly displeased with my 2 yrs of living experience with Metro properties. The management was disorganized and incompetent, poorly designed apartment units (no insulation - you can hear your neighbors clearly), and apartment was way too overpriced. Also, they treat you as if you're in college. Do not rent from Metro. read more

PLEASE DO NOT LEASE FROM METRO PROPERTY IN WV. They are over priced, upon moving into my unit the carpet was not cleaning. Dark stains from the previous owner. Shower door fell off after one month and minimal use. Cabinets broke after a few weeks. Leasing office discriminated against my colleague who attempted to relet my unit (ageism/sexism). He had a perfect credit score and government clearance. Upon moving out the company has taken my security deposit in full, charged me for painting, the carpet( that was not clean prior to my arrival), three vertical blinds (petty)and light bulbs (petty). All of these things are normal wear and tear. I live in this unit alone for six months and move out after six months still paying rent until I met the one year lease requirements. Not sure how I was even charged for things when I was not in the unit. Morale of the story....DO NOT RENT! Trust the reviews they are here for a reason. read more

Great apartments. Spacious and in good locations. Very clean. Quiet places with easily accessible parking spots. If I ever needed maintenance, they were there within a few days and fixed exactly what I needed. If they happened to notice something else that needed attention, they would fix that as well. Very helpful in the leasing office and flexible to fit my schedule when I needed help. Some locations have pools, which is nice and convenient in the summer. Nice porches on all the apartments also. They also provide nice workout facilities. I would recommend all their units, highly. I have never had one issue. read more

Paid a redecorating fee only to be charged $150 to shampoo the carpets and paint the walls after we moved out. Took a month to replace a weak spot in the floors, leaving us walking around on bridges they made. Charged for cleaning things that we weren't told were our responsibility. Don't recommend. read more

I have finalized one deal with metro properties in last month in rachanhalli...and I m felling proud to say that I made a right choice to select metro property solouction ...staffes are very humble nd good source of knowledge about there product ...Very supportive... read more

I have had nothing but a great experience leasing through metro. The ladies that work at the Metro Towers office are absolutely amazing, they truly go above and beyond for the residents. Maintenance is quick to fix any issues, the apartments are clean and very nice. Without a doubt the best place to live in Morgantown. read more

What a horrible company. Do not rent from them. Constant generic hand written letters to the mass to correct a problem of one. The manager encouraged Tennant's to watch and report unauthorized activities or those that done follow the rules. We are older adults and rented a 2bd 2 ba w garage 1st floor. Above us was about half a dozen male workers with a stream of women coming and going loudly all night. When our property was ruined by the people upstairs dripping grease, food, and cig butts on our deck the management went to them and told them, yet nothing changed except retaliation. Not a good mgmt staff...untrained, uneducated, and this place has a D- BBB Rating. We ended up here because the house got listed and sold for over asking with a two week close and this mistake happened very quickly...so I am warning you now...Run... don't rent! read more

Very disappointed! Have been living at The Reserve at Berkeley for 3 years now. We are not renewing our lease due to the need to relocate to another state. Our new place will not be ready until Nov. 3rd but was told that since we are not renewing we would need to be out on Oct.27. Really? They can't give us one week. We were even prepared to pay extra. Thank goodness our new place has another apartment for an earlier move in date. To think I was doing the right thing by not taking an earlier apartment so that I wouldn't be breaking our lease. Not worried about that now! read more

Absolutely terrible. Lived there for 2 years, considered myself to be an great tenant, always paid on time and respected the place. My apartment was way too overpriced. They will almost never do any sort of cleaning for the hallways or entryways to any of their buildings. My building was extremely outdated with poor amenities. After moving out, they would not give me my complete security deposit because they needed to "clean my apartment and shampoo carpets." Absolutely ridiculous. Very cheap people at the top who do not care about tenants, only care about making a quick buck. PLEASE AVOID. read more

Office staff in metro towers are horribly rude and incompetent. Avoid them at all costs, any encounter with them will put you in a bad mood. Love the apartment, but hate dealing with the bs staff. read more

Terrible company. They waited to cash rent checks late in order to charge late fees, didn't do anything when my mailbox got broken into and mail stolen, continued to charge me late fees for a "garbage fee" that I had paid in my original deposit, etc.. need I go on? Avoid this company at all costs! read more

First I have to say the leasing office and maintenance staff are wonderful people here at the Reserves at Berkeley apartments however, don't ever run across faulty equipment in one of their BRAND NEW APARTMENTS and think they will be an honorable office and fix all areas involved with the problem. I found out that there was an issue with my water bill after receiving a bill for over $300 when it was just my dog and myself. Apparently my toilet was broken and I didn't know it was running continuously until I received the bill and promptly reported the issue. Took them half a month to fix the problem, then when I asked about reimbursement for the water bill (due to their faulty installation) they said it was my problem because I didn't notify them when it first became a problem? WTF... I work all day I don't make extra time to make sure my toilet flushes every time after I use it. They said because I was neglectful in reporting it, it was my fault and my responsibility (which didn't know it was til my water bill said so...). And better not ask to speak with the General Manager because she does not make time to speak with tenants for any matter, so don't expect the opportunity to share your story directly. And since it took them over a month to resolve the issue my bill was late to boot. Don't let them bamboozle you. The only people that care are the immediate staff that are merely middle men and women. IF YOU CAN RENT ELSEWHERE IF YOU CAN HELP IT!!! read more

My father and I moved into Parkview Village owned by METRO Property Management last September. We have been treated very well by every staff member working at our complex. At the time of moving into our new apartment home, we were greeted by friendly office staff who completed our application and provided us with support through the entire process. The maintenance crew is excellent; every work order has been completed in an orderly fashion. They always leave a note and take extra care that our cat does not leave the apartment during the time of repairs. My father and I are very proud to call Parkview Apartments our home. read more

This would be a zero rating, if it was possible. I lived between October 2011 thru October 2014 at the Quarry Apartments in Clarksburg, managed by Metro Property. I was sorry I signed the lease almost immediately. Months before a move-in date, and there was no way I could get out of the lease. There were few places to rent, because of out-of-state contractors, like myself coming to town in great numbers, so I put up with it. The lease is written to punish students, apparently. There's wording in it making responsible for things out of your control, like for water damages if their washing machine leaks. The manager, Diane was completely snotty on all topics. When I finally got to move in, I had to do some cleaning. Diane had been so adamant about how clean I was expected to leave it, yada yada. What a joke that they hurriedly put their "Luxury Apartments" brochure on the kitchen counter. Rusty doors, shoddy drywall work, chunk of vinyl missing off the exterior by the entrance. Nasty, thick, brown, cementious material stuck at the bottoms of the apparently cheap toilets. Rust stains on the floor, and rusty vent covers. They changed the lease each of the next 2 years, adding things to be taken out of the deposit. They raised the shampooing fee to $200., and added a "redecorating fee" of another $200., for painting, supposedly. They gave no option of me shampooing the carpet, and the paint was new, just as it was when I moved in. Over half of the deposit was theirs now, just because they said so. I protested, but had no warning of these extras in the new lease, and no where to move to on short notice. When I moved out last October, I mailed a letter to them explaining that I was paying my last month's rent out of the deposit money. I let them have ONE of the ridiculous fees (shampooing), thinking it to be generous of me, and mailed them the difference due as my rent. On time, as I always was for 2 years. Long story short, they evicted me (I left the place spotless, regardless, as I was preparing all year to have to deal with their snotty selves). They mailed a notice to my father (I left no forwarding address for them), outlining all the fees due, along with a ton of "late" fees, and a whole bunch of "cleaning" fees. No threat of litigation, though. I figure they'd be embarrassed at court, if they took me there. I'll check my credit report here soon, for them to ding me there. And I'll protest that, too. If you can help it, DO NOT RENT FROM THESE PEOPLE. YOUR DEPOSIT IS TOAST. THE LEASE IS AN INSULTING PIECE OF TRASH. AND ALMOST ALL THE OFFICE WORKERS HAVE PRETTY BAD ATTITUDES. read more

Not bad for the area. Having lived in quite a few areas around the globe, you are not going to get the same experience as a big city. Hours and amenities are not as good, but above average for the area. The relet and cleaning process was simple and effective. Everyone was cordial and competent at their jobs. Having talked with numerous coworkers about rental experiences in North Central WV, I was pleasantly surprised that I got a full refund of my security deposit right away. None of my coworkers that went with private rentals ever got their deposits back without legal intervention. read more

To put it as simple as possible. These people are just a bunch of crooks, period! I work away from home and just stay in the Bridgeport area through the week. I'm only present in this apartment long enough to sleep therefore it's far from a permanent residence. Anyway, I stayed here for a year and had issues the whole time. Upon moving in, the apartment was filthy and I mean filthy. I spend the first day cleaning the place high and low before moving any of my own belongings in. All good for a month or so and then My apartment flooded 4 times due to the washer randomly over flowing. It was wrote up once a week for 6 weeks with maintenance replying that they don't see a problem. So long story short, I had to take my laundry to a Landry Mat while on the road as the washer I was paying for in the apartment is inoperable. I let it slide. So I back home the first of 2020 for good and my lease is up on Jan 27th. On The 25th, I make a trip back up to clean the apartment up spotless (an apartment barely lived in) I spend the majority of the day making sure it is perfect. Shampooing the floors, touching up the trim, and polishing every nook and cranny it this room. Satisfied with the apartment looking twice as good as when I moved in, I left. Today, a month and a half later, I was contacted via mail that I owe them my $500 security deposit plus an additional $657 for cleaning and get this, water damage in the kitchen! Maybe from a flooding washer, idk? These people are complete liars and will just try to take advantage of you. For the love of god, look elsewhere. I have worked in the area for a few years and have never had to pay a single bill for cleaning or had a security deposit held on me and that includes at Meadowcreek where I will be moving back in again this year when work starts back. read more

I would like to report the ridiculous conditions of the so called new (May 2011) "luxury" Parkview (Charles Point) Metro Property owned apartments. The condition of these apartment and property is terrible renters are paying over $1000 month for supposed upscale living. Just some examples of Metro mgmt treating their tenants with little care and no respect- - Trash dumpsters that only get emptied once every 2 weeks. - Nothing but dirt and mud behind the building. Which is starting to stink and becoming unhealthy with bugs and mosquitoes. - Loose dirt hill which is flooding garage area. Parents won't let kids play outside due the several unsafe areas. - Very poor drainage in parking lot. Drains are above road surface. - Weeds over 3FT tall - Fitness and pool are not open. Residents are paying for this. - Mold in some apartments. Tenants told by Metro owner they can move because it's not his problem. - There was a fire in one of the apartments because of faulty drier connection. Nothing has been done to area where fire occurred, tenants have no choice but to live with it or move out. - Metro continues to (just this week) mislead people that apartments are move-in ready. Painting not finished, no kitchen sink, no countertops, dirty, no phone/cable wiring, bathroom not finished. This has been the case with Every person who has moved in. Trent (Yes, I'm a tenant complaining and dealing with this) read more

BAD BAD BAD Very unprofessional, you will not get your deposit back, compliant line is a joke especially doing football season. They will lie and say lights were not working, hair everywhere, crumbs everywhere or wall had little marks everywhere. Don't bother if you have before and after pictures they don't care. This company is the worst in my 8 years of rental history that I have dealt with period. please don't do this to your family, friend or child, just say NO! Metro Property Management 6200 Mid-Atlantic Drive Morgantown, West Virginia 26508 read more

Had no problems while living in apartments managed by this company. Although there was quite a few things wrong while moving in (bugs, random tv left in apartment that they wouldn't come to remove). The year that I lived there was fine, but I never had any maintenance requests. All i have to say is make sure you have an extra months rent in reserve to pay for them to "clean" and "paint" after you move out. Oh but dont expect a fresh coat of paint when you move in. read more

AVOID THIS COMPANY!!! I was unable to select ZERO Stars... I just got a letter 2 months after leaving the apartment which I thought contained my security deposit and was STUNNED at owing them for a laundry list of "charges" when I thought I was getting my security deposit back. I was warned when I moved in that this company nit-picks and makes up stuff to fine you for once you move out. Low and behold - BAM! I got hit hard for 750.00. Their "itemized list" listed everything I documented/ submitted when I moved into the apartment - and they charged me for these as if I had done the damages. I moved into a coworkers apartment within 5 days of them moving out and never had a fresh coat of paint as described. Who knew you could charge 220. for painting a place and NEVER paint it... The sad part is that I had 4 friends come over and help me DEEP CLEAN the apartment which included carpet shampoo cleaning after moving out to ensure there would be no issues with the security deposit being returned to me. I have 20 days from the letter date to pay or be sent to collects with an additional charge of 250.00 = $1000 Bottom Line: I will NEVER recommend this business to ANYONE. read more

Last year I lived in Courtyard East apartments and my bedroom ceiling leaked for 9 months before they ever fixed it. They were extremely rude and unprofessional on the phone almost every time you called. They also "accidentally" towed my car out of the lot and said "I was lucky that they weren't charging me a tow fee, even though it was their fault. This year I am living in Courtyard West. When I moved in May 19, 2015 my bedroom window was cracked they just replaced it today February 16, 2016. This is an absolutely terrible company. I wouldn't recommend these apartments to anyone. read more