I have had a septic tank issues since March of 2020. Peaks determined that my field drains were in need of replacement. However, my job was apparently complex. I was given an estimate and an assurance that they would get to my job as soon as possible. I was also informed that there were multiple jobs in front of mine. The reputation of Peaks was too good not to be patient. I was not sure how long the delay would be but I prepared myself for at least two months. Here it is approximately six to seven months later and they never showed up. I have been told that the staff was battling Covid19, which I totally understood. I was still hearing, however, that other jobs were being completed. Therefore, I started getting new bids from other companies. I learned that my job was pretty complex. Two other contractors passed at the onset and that was greatly appreciated. However, Peaks has drug me along for several months promising they may make it the following week, but never showed. Presently, I have heard nothing from them for at least a month. I have finally come to the realization they were really not interested. I think it boils down to the fact that time is money and my job was going to take too much time. To say that I am disappointed is an understatement. However, I finally found another contractor who was more than willing to do my job. I spoke with them on Thursday and here we are on the following Tuesday and the job is done. It saddens me to write this critique because it could have been solved many months ago. Peaks should have just said, they were not interested. There is absolutely nothing right about the way this was handled. I hope that future customers receive better treatment. read more
