I recently just started paying for my own insurance through the health insurance market place. Not…read moreknowing a lot about the health insurance world I chose a plan that had a decent yearly individual deductible. My plan is almost $400 a month. Having just moved to Ohio I needed a new Doctor for mental health purposes. The young lady that answered the phone could not have made me feel more like I had the plague once I mentioned I had Molina Health insurance, she indicated this was Medicaid and they don't take Medicaid. I said, I don't have Medicaid, I pay out of pocket every month for my insurance. Very degradingly she said "Molina is considered Medicaid" we do not take it". Oooof the anxiety the response gave me. So I asked if I could be a self pay patient, as I just need to see a doctor to get my mental health under control. She said we can't do self pay if you have Medicaid. I said I don't have Medicaid I have Molina. LordT if I could have only known that I would be treated like a leper I would have never mentioned my insurance plan. I really wish people were nicer in the office and realize that there are REAL people suffering from mental health problems. Being kind really goes a long way, you never know how your tone or inflection can trigger someone's mental health.

I recently started seeing Dr. K Patel. Not only is he a great doctor but their entire staff does a…read moregreat job. They are all very welcoming and friendly. They always make me feel like part of the family when I visit their office.

I called up there for IOP services and she asked me my name. Then she asked if I have insurance. I…read moresaid yes. Then she said it's a conflict of interest We have to deny you. So I ask why she says that I had sexual relations with one of her co-workers.......... For one that is completely absurd to make false accusations about my personal life. For two to even bring up anything about my personal life. I was born and raised in Garfield heights. Born at Marymount hospital. Lived there for 21 years. I'm sure I've had sexual relations with a lot of women that work at a lot of places..... It was just completely degrading. Completely embarrassing. I didn't mention this woman one time. Still don't know who she's talking about. She then proceeds to put the lady on the phone. I'm going to make sure something's done about this. Completely uncalled for. Disrespectful. Then claimed I'm harassing and how many times did I call up there when that was my one and only phone call and then I called back to file a complaint on the place. And she disrespected me again and brought it up all over again

Terrible staff they lie the don't feed you there staff are beyond rude n I found bed bugs roaches…read moreand mice at the homes the staff are ex cons and try making you feel less than welcomed

This agency CANNOT be recommended for any child, and any parent even considering this agency should…read moreread this. I assure you it is worth the read. The Friday before Memorial Day weekend our technician, Terren Tate, did a virtual zoom session and when we were hanging up and saying goodbye she said "oh by the way, I won't be doing a session on Monday since its Memorial Day". That was totally fine with us and we understood, but I did ask her how the billing would go. She got snooty with me and said under her breath "well, I suppose you can deduct an hour from the billing then". What happens next was the most outrageous and unforgivable thing anyone has ever done to our family. We had scheduled a phone call for the Wednesday after Memorial Day with Rachel to discuss transitioning our son to our school district. The phone call was scheduled for 9-10 am. For the majority of the conversation we talk about supports in place we would like to see in our son's IEP. At 9:56 am, Rachel says "oh and there's something else I would like to talk to you about". She says "Terren mentioned that she thought she saw something last week in your zoom session virtually with ______'s jaw." We were totally confused. Rachel proceeds to say "he's a little guy and Terren thought she saw something suspicious." We were completely taken back--Terren had never mentioned anything to me, or even brought it to my attention the day of the zoom session. I asked Rachel what did Terren think she saw, and Rachel said well you turned his head and held his jaw. I said "Rachel, yeah I can see myself turning my child's head to get the attention away from something else and onto the computer screen. What's wrong with redirecting your kid to turn their head to the computer screen to pay attention to the class? Plus, I also mentioned that Terren didn't even pause the zoom class to ask or even discuss it with me even after the session was over if she was genuinely concerned about it. Rachel abruptly says "oh, I have a 10 o'clock I gotta run" and just leaves us stunned. Why didn't she bring this up at the beginning of our conversation? Why wait until 9:56 am and then mention this? My husband and I couldn't believe what just happened. A couple hours later the doorbell rings and there's a Child Protective Service (CPS) worker at our door! We couldn't believe it. What the heck was Rachel thinking? CPS comes in and looks inside our fridge to see if we have enough food, and says things like "we don't have a warrant but can we check your home?" Of course, we let them because we had nothing to hide! We couldn't believe that someone could misrepresent information to this extent and put us through this. I was talking through tears and I was shaking. This was unreal. After the CPS lady leaves, my husband and I were just stunned and he said "I think I should talk to Rachel...this is a huge misunderstanding". So my husband talks to Rachel and she's like "Oh yeah don't worry nothing will come of it, they'll probably close the case soon." What the heck? Is this woman on Mars? How can she say "Don't worry nothing will come of it" when CPS was at our freakin home for 3 hours?! And if "nothing will come of it" what the heck was the reason you reported us in the first place? What was the end goal here, Rachel? She never even apologized. Since my husband and I are both doctors, we felt it was our professional duty to inform other medical professionals (particularly other Pediatricians) to be aware of what happened. We had nothing to hide! We told Dr. Wexberg (our child's Pediatrician) and he was completely appalled about the way we were treated. He knows Rachel since they both serve on a committee for the Milestones Autism organization together and he even said it might be a good idea to report Rachel to the State Board. He also said he was not going to refer to Accessing Abilities anymore and would let his colleagues at Cleveland Clinic know as well. Know that there are plenty of other BCBA's and agencies in our area--do not use this one.

I have to say since most of the reviews aren't great I wanted to give feedback that this is one of…read morethe better places for your behavioral health needs . A positive experience with the staff, friendly, made you feel at ease in a safe environment .

I was recently admitted into Sunrise Vista in Canton Ohio 06/07/2026-06/13/2026 for drinking and…read morehaving suicidal thoughts. I just wanted to share with you some of my experiences... I was placed on the Ocean Side floor, which I knew right away I was on the wrong floor. I asked a few times to get moved upstairs where there was less chaos and was told "there's no rooms up there" Ok, fine I let it go and sucked it up, and then my last day leaving I was told there was no reason why I was on Oceanside the entire time because there were in fact beds on the 3rd floor. On top of all of that, my blood pressure was 160-180/100-121 the ENTIRE time while I was there and no one batted an eye ball. It took them 3-4 days to recognize an issue after I had to bring it to their attention that something needed to be done to help lower it. Throughout my stay, I was taking charge and advocating for majority of the patients who weren't being cared for correctly. I had rooms changed for 2 different patients while I was in there so they can be in my room and feel safe, not in danger being in a room with someone who has a history of violence and is 3 times their size. I also was hit in the head full force by another patient with a pillow case full of clothes that he carried around for HOURS. Again, no one batted an eye. Not one staff member did anything and all I got was an "I'm sorry Amanda" They had 2 violent patients who needed one on ones the entire time on the floor I was on, again VERY unsafe I also want to reflect on the fact that I was only pink slipped for 72 hours and was lied to about having to stay until Saturday until the doctor was on her way out the door. But I sucked it up and made it through because I was also told by your staff that if I cried or showed any sign of weakness I'd have to stay longer. My entire visit was honestly a complete joke. I did not see one counselor, therapist, or social worker other than to speak about my discharge to make sure I had a safe place to go home. They never even scheduled my doctor's appointment for follow up like they said they were going to, I did it myself. I had no mentoring, no one on one time, literally NOTHING and the only thing good I took from my stay was the Naltrexone I was put on, which my doctor could have done. Ive watched your staff medicate someone at 2-3am multiple times and when they won't wake up for breakfast because of the medicine, they tell them its their fault they didn't wake up and now they have to wait for lunch. They treat the patients like criminals instead of human beings that need REAL HELP! How you expect people to heal or get better in this type of environment is beyond me. You have group sessions consisting of coloring pages and UNO cards. NOT one thing in any of those activities pertains to anything mental health wise. You keep these patients in an environment where you have nothing but a hallway to walk up and down all day and MAYBE a gym to shoot a basketball for 30 minutes a day if they feel like letting you go outside. Imagine being locked in a "room" with people and only being able to breathe or have a little space for 30 minutes out of a 24 hours day. A lot of the things that go on in your facility are very unethical and not beneficial at all! With that being said, maybe you should look more at your patient success rate AFTER their discharge because majority of them are frequent fliers with still not one resource to help them, just a GPS bracelet and medications. I hope this reaches you and I hope that you can maybe take things into consideration and make your facility a little more helpful and beneficial instead of just collecting money for shoving medications down people's throats. Have a Blessed Day!