If you want to find reliable and responsible sitters, definitely stay away from Peak City Sitters. When you need a sitter, the agency may be able to assign one for you quickly, but you have no right to choose/decide, nor can you see other parents' feedback on the sitter. On the contrary, based on what the sitters told us, they seem to be able to see comments on the parents and have the right to choose. The result of this is that even if you request many sitters in a year, a specific one may only come to your home once, so they don't have a strong motivation to do their best. You may meet an outstanding sitter if you are lucky, but many of them were just literally "sitting" there to the time when they could leave and get paid, rather than taking care of your child seriously out of love for children.
Moreover, when parents and sitters have disagreements or conflicts on how to take care of the children, the agency would one-sidedly adopt the sitter's rhetoric and speak for them instead of listening carefully to parents' opinions and vindicating parents' rights. The agency thinks that from the time you give your child to the sitter, you should completely let the sitter take care of the child according to their habits, because in the eyes of the agency, all their sitters are "highly qualified" and know children better than you. The owner never took our negative feedback seriously and downplayed our feelings. We paid the referral fee so that we could have a trustworthy baby sitter, but apparently the agency forgets that those who know your children best are you and those who care about your children most are also you. If you agree with this point, I suggest you find sitters through a more parent-friendly agency rather than this one.
I have a 7 year old and a 6 months old. I have hired 6 different babysitters through Peak City Sitters. Most of the time (4 out 6) the sitters were irresponsible and rude, and not taking covid precautions. Like I said, they were just literally "sitting" there to the time when they could leave and get paid instead of actually taking care of the kids. And more importantly, the owner always blindly stood by the sitters' side.
The first sitter I had to complain was hired in mid November. My 7-year-old told me that the sitter was constantly checking/using her cellphone most of the time and our 6-month-old actually fell off the sofa twice! Bumped her head on the floor for the first time and bumped her head on the side table the second time. Those were probably the only times the babysitter was not constantly on her cellphone! And the babysitter never mentioned this when we got home. My 7-year-old told us about these accidents. We reported this to the owner and never heard anything back from her regarding this.
The second sitter I had to complain was also hired in mid November. The sitter didn't follow CDC guidelines and poked around in our house. We asked the babysitter to wash her hands when she entered our house and wear a mask when she was with the kids because of covid. She reluctantly washed her hand, by just barely touching the water. My 7-year-old said the babysitter took off her mask right after we left our house and were not wearing masks all the time until we were about to be back home. And when we got back home, we found the doors of our refrigerator were not properly closed and it was pretty obvious someone rummaged in our refrigerator. My 7-year-old said the babysitter was trying to look for something to eat in the refrigerator and many other places in my house and she finally ate a yogurt and some cookies on the countertop. Again, we reported this to the owner and never heard anything back from her regarding this.
The third sitter I had to complain was hired in mid December. This time I was working at home. The sitter was not able to calm down my 6-month-old. The baby was crying almost all the time, so I had to give her some ideas on what could be helpful. I told her it may be helpful to take them out for a walk and that was the only times when I didn't hear the baby crying. I hired the nanny for 6 hours. She was 20 minutes late, I took care of the baby 20 minutes (because the baby was crying so bad), the baby cried for 30 minutes, they were out for a walk for about 30 minutes, then the baby slept for almost 2 hours. And I took over and took care of the baby for the next 2 hours because the sitter can't stop the baby from crying after she woke up. She actually didn't really help because I had to step in and couldn't actually work.
To be continued, not enough space read more