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    Peacocks Stores

    4.0 (1 review)

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    17 years ago

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    Littlewoods

    Littlewoods

    (1 review)

    I ordered this laptop on the Littlewoods Ireland website in 5/7. Expected delivery date was 8/7. I…read morereceived an automated message to say it was delayed and estimated arrival date was now 17/7. Having received no tracking number etc. I twice contacted an online customer service representative to ascertain was my order on its way. I asked to be e mailed regarding its status - on both occasions I heard nothing to enlighten me on the status of my order. The 17th passed and still no laptop. I finally phoned customer service and was informed that there were on going problems with this laptop and they were inundated with complaints. Apparently there was a problem with the packing - the Royal Mail were holding the goods as suspected dangerous goods and incinerating the packages! This was possibly what had happened to my laptop but they really had no way of knowing. However there was nothing they could do to refund me my money until 28 days had passed. Infuriated I sent an full complaint to Customer Service regarding my dissatisfaction, I then received an e mail from Customer Service giving me my tracking number and lo and behold the goods having been posted on 7/7 were "stuck" in the international mail center. In an effort to find out what was holding them up (Littlewoods had told me they would not investigate my missing goods till July 28th) I tweeted the Royal Mail who were very helpful and were able to tell me that yes the goods were being held as suspected dangerous goods and it was more than likely due to incorrect labeling or packaging. I have never in my life experienced such appallingly bad Customer Service - I wait with bated breath to see what Littlewoods next move will be - but I in the meantime will actively discourage anyone I can from shopping with them.....ever!

    Peacocks Stores - deptstores - Updated May 2026

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