Peaceful Playful Pets

(61 reviews)

I highly recommend Ugly Dog Adventures in Orange, California. Jenn, the owner, is incredibly…read moreknowledgeable and clearly passionate about what she does which carries over to all her team. I enrolled my two, two-year-old rescue dogs in their comprehensive boarding/training program and on-going daily pack walks. The results have been fantastic. Not only were their command-response established , their unruly habits were corrected and their overall behavior became much more balanced and manageable. If you're looking for someone who truly understands dogs and can make a real difference, Jenn at Ugly Dog Adventures is the one to trust.

As a parent of a toddler and a dog owner, safety is my top priority. A friend recently shared…read moreanother friend's experience, and it raised a concern that I think deserves attention. The drivers are reportedly traveling too fast through residential neighborhoods. In areas where children are playing, families are walking, and dogs are outside, extra caution is essential. I hope this feedback is taken seriously and serves as a reminder that safety should always come first, for the communities they serve and for the dogs their business is built around.

Kristy's TLC Animal Care

(92 reviews)

I recently used Kristy's Animal Care Service to pet sit my dog Stella for two nights, and I…read morecouldn't be happier with the experience. Kristy was amazing--she sent regular photos and updates, responded quickly, and truly went above and beyond to make sure Stella felt safe and comfortable. Stella is a Min Pin/Chihuahua mix and can be very nervous around new people, but Kristy was so patient and gentle that Stella warmed up to her in no time. It gave me so much peace of mind knowing my fur baby was in such caring hands. This was my first time using a pet sitting service, and I'm so grateful it was such a positive experience. I would absolutely recommend Kristy to anyone looking for someone trustworthy, attentive, and genuinely caring. Thank you again! We will be using her again!

We boarded our dog with Kristy for two nights last weekend and we are so happy with how easy the…read morehandover was, the backyard is a dog's paradise to explore, she and our dog seemed to bond great from the first minute. We received video and photo updates and he truly was having a blast! Thank you again!

Dogs Go Walkin'

(41 reviews)

Tracy is the absolute best. My luka is extremely shy but Tracy makes him feel at home and I always…read morefeel reassured that he will have a great experience with her. So glad to have found her!

Shout out to Tracy Reed and Dogs Go Walkin for always loving on my pups and making them feel at…read morehome while I'm away!! So great to know they are so well taken care of! Tracy and her mom send pics of my boys, text me updates, and cute videos too!!

Hot Diggity Dog Walking

(32 reviews)

I'm not sure who enjoys the Hot Diggity Dog Walking service more: Lisa or the pups! It's obvious by…read morethe smile on her face when she's out there--rain or shine--bringing those dogs so much joy. Cats enjoy her company, too. Lisa puts over 11 years of experience and plenty of love into caring for our furry family. Pets in the South Orange County area would be lucky to have her visits. Colleen

Lisa is great! She is very dependable, thoughtful and trustworthy. Highly recommend her for dog…read morewalking!

Pooch's Best Friend

(117 reviews)

I live in Irvine, CA, and so happy that I found them when I did. We have 2 dogs and all of the…read morewalkers are so very sweet to them. I love that they all are genuinely kind to our pups and leave the sweetest pics and comments about them. My husband and I are really busy with work and PBF always accommodates our schedule and do what they can to make sure our needs are addressed. We recently also had a baby in the last year and pbf has helped accommodate us as we move into our next chapter of having kids. Even when we had to go to the hospital when the baby came, the owner helped us schedule the pups walks and transportation to our pet boarding facility. They are simply great and amazing and I never worry about our pups and trust each and everyone of the walkers in my household. I highly recommend them.

John and Cassidy took such great care of our two cats!! This was the first time we've ever used a…read morepetsitter service and were veryyy nervous to say the least. Every day we were sent 10+ photos of them along with a paragraph of a summary of their visit with them. Their level of care was so impressive and we know they even vacuumed on a few occasions! We cannot express how impressed we are with this company. Highly highly recommend Pooch's Best Friend!

Bark Collective

(128 reviews)

I interacted with Dan Parks from the Bark Collective and found him to be very responsive, and fair…read morein our interactions.

Our dog Hank loves bark collective. They always take such good care of Hank and he is soo happy…read morewhenever we pick him up. I know he's been well cared for. We also just had or first training session with AJ and I'm so excited to implement her training methods that don't require and e-collar. The e-collar is optional and can be used on certain situations, but I saw her techniques with him work without the ecollar.. I'm so glad I scheduled the training session and will continue to schedule training session with her! Her training techniques are soo effective.

Truly TLC Pet Sitting

(38 reviews)

We needed a dog sitter for our three dogs, one of whom, Briar, can be reactive and has always…read moreneeded to be muzzled when guests or friends cared for her. When I first spoke with Lynn, she suggested that her son, Jared, meet Briar before we left. At their very first meeting, Jared was able to take Briar for a successful walk. We met with him several more times before our daughter's wedding, and with his calm, patient approach, Briar became more comfortable each visit. By the time we left for the wedding, Jared was walking all three dogs together--and Briar didn't even need her muzzle. I can't thank TLC, Lynn, and especially Jared enough. Jared was absolutely wonderful with all of our dogs, and his kindness, confidence, and understanding of Briar made all the difference. He completely eased our worries about leaving them while we were away, and we're so grateful that he'll continue helping us work with Briar. If you're looking for someone who truly understands dogs and goes above and beyond, I highly recommend TLC Pet Sitting. Thank you, Lynn and Jared, for your exceptional care and for giving us such peace of mind!

I had a medical emergecy at 2am today, and needed my dog taken care of. I called Jared. He showed…read moreup in 15 minutes and took my dog to his house! Simply amazing! I was able to get the care I needed without having to worry about my dog! This is probably the 5th emergency I've had, I am so grateful for Jared and Lynn!

Pawsitively Perfect Pooches

(49 reviews)

I sought Melissa's help to train my dog to be able to pass the Pet Partner's evaluation, and become…read morea hospital visitation dog. We had to get past many years of no specific training and get to the ability to calmly put on a leash, sit, stay, come, leave it, watch me, etc. We did it in four sessions! With Melissa's expertise, patience and positive training techniques, we had fun with our challenges. Thank you, Melissa!

My experience with Pawsitively Perfect Pooches was great. Melissa had good advice, lots of…read morepatience, and modeled what I needed to do. As a result Bella and I are taking long daily walks- The 4 lessons that I signed up for was a game changer for us!! I definitely will contact Melissa if we need her again!

Pet Sitting With Cynthia

(24 reviews)

Our family loves Cynthia and we're so thankful to have someone we trust wholeheartedly with our…read morefeline babjes in our neighborhood. Cynthia always takes great care of our two cats and they love to see her whenever we are not around. She is also a great photographer and you can see how much our babies trust her by the way they look at her

Cynthia is the best! Very caring and kind to my three kitties while I was gone for 5 days. She fed…read morethem as scheduled and even cleaned up after them. I highly recommend her!

Paw Sweet Paw Pet Resorts

4.3

(579 reviews)

Great grooming and bathing services. Have been coming here for 5 years+ for both my dogs. They do a…read moregreat job with our corgis with shaping them and making them nice and clean. Very friendly staff as well, have never had an issue. Here is Harper after a bath below!

We've been bringing our pups to the Jamboree location for quite a while, and up until the beginning…read moreof this year, we had nothing but positive experiences. Last year, we brought them frequently and always felt confident leaving them there. The staff was friendly and welcoming, the facility felt clean, and our dogs always seemed happy to be there. That's why it's so disappointing to see how much things have changed since the ownership transition. Since the change in ownership, we've noticed a significant decline in the overall experience. The staff no longer feels as friendly or approachable. While there are still a few kind employees, several team members come across as cold and unhelpful, making drop-off feel uncomfortable and even a bit intimidating. It no longer feels like the warm, welcoming environment it once was. We've also noticed the facility doesn't seem nearly as clean as it used to be. Our dogs consistently come home smelling strongly of urine after daycare. We occasionally check the live cameras throughout the day and frequently see urine sitting on the playroom floors for extended periods before being cleaned up. If messes in the common play areas are left unattended, it raises concerns about how often the kennels are being cleaned when the dogs are resting. Combined with the odor our dogs come home with, it has made us question the overall cleanliness of the facility. Another noticeable change is how little time our dogs now seem to spend in the play areas. We'll pay for a half-day of daycare, and by the time we pick them up, we're lucky if they've spent more than 30 minutes interacting with other dogs. The majority of their visit appears to be spent kenneled. We choose daycare because we want our dogs to have a safe, clean environment where they can socialize and play. If they're spending most of their visit in a kennel, it's difficult to justify paying for daycare when they could be comfortably resting at home in a cleaner environment for free. Customer service has also become frustrating. Recently, one of our dogs came home without his collar. We didn't realize it until we got home, so we called the facility and were told someone would call us back because they were too busy at the moment. We never received a callback. After calling several more times over the next few days without getting an answer, we ultimately had to drive to the facility ourselves just to ask about and retrieve the collar. Pickup has also become much slower than it used to be, often requiring a long wait before our dogs are brought out. We're genuinely disappointed because we loved this location for a long time and trusted the team with our pets. Unfortunately, since the ownership change, we've experienced a noticeable decline in cleanliness, customer service, and the overall level of care. We hope these concerns are taken seriously because we'd love to see this location return to the high standard that made us loyal customers in the first place.

Wags and Wiggles - Tustin

4.1

(422 reviews)

Dad will take a bullet for wags and wiggles (W&W). Me? Not so much, not that I don't love them and…read morethey don't take absolute great care of me, but because dad's already on that. Let's not have too many chefs in the kitchen). LOOK AT THIS BIRTHDAY DAYDAY PHOTOSHOOT - Waffles the corgi. Switching over to Waffdad now... In all seriousness wags and wiggles is amazing in everything they do. Waffles is not a, what say you... level 1 dog parent dog, you know the kind of "dandelion" you give food, potty, and water. She is the dog where you need take the derivative, integrate, multi variable calculus, oops you forgot to do the math proof and now she has bad poops. So, the extreme detailed and precise care W&W provides is so, so invaluable. They're really great people :)

Had our pup stay there for the second time a few weeks ago. The staff are always friendly, they pay…read moreattention to detail, and you get a daily report card for your dog. I really like this place and the people; and my dog seems to love them too (most importantly).

Bark Collective

(128 reviews)

I interacted with Dan Parks from the Bark Collective and found him to be very responsive, and fair…read morein our interactions.

Our dog Hank loves bark collective. They always take such good care of Hank and he is soo happy…read morewhenever we pick him up. I know he's been well cared for. We also just had or first training session with AJ and I'm so excited to implement her training methods that don't require and e-collar. The e-collar is optional and can be used on certain situations, but I saw her techniques with him work without the ecollar.. I'm so glad I scheduled the training session and will continue to schedule training session with her! Her training techniques are soo effective.

Pooch's Best Friend

(117 reviews)

I live in Irvine, CA, and so happy that I found them when I did. We have 2 dogs and all of the…read morewalkers are so very sweet to them. I love that they all are genuinely kind to our pups and leave the sweetest pics and comments about them. My husband and I are really busy with work and PBF always accommodates our schedule and do what they can to make sure our needs are addressed. We recently also had a baby in the last year and pbf has helped accommodate us as we move into our next chapter of having kids. Even when we had to go to the hospital when the baby came, the owner helped us schedule the pups walks and transportation to our pet boarding facility. They are simply great and amazing and I never worry about our pups and trust each and everyone of the walkers in my household. I highly recommend them.

John and Cassidy took such great care of our two cats!! This was the first time we've ever used a…read morepetsitter service and were veryyy nervous to say the least. Every day we were sent 10+ photos of them along with a paragraph of a summary of their visit with them. Their level of care was so impressive and we know they even vacuumed on a few occasions! We cannot express how impressed we are with this company. Highly highly recommend Pooch's Best Friend!

The Bone Adventure

4.6

(181 reviews)

This review is for the Intro to Swim Class. For 30 min, we all had SO much fun! Beagles aren't…read morereally known for liking the water too much, but mine is different-ish haha. Zack was completely awesome through and through. My dog and another were first-timers, so Zack walked us through all the ground rules and what to expect. I loved that he doesn't force the dogs to go in the water, but also doesn't just let them avoid it. He noticed my dog was just having fun running AROUND the pool, but wouldn't try and swim, just splash on the shallow part. So he would go and get him and baby-step him into the deep side. It was so refreshing to see! I love how considerate it is. The staff is also all so great and nice. The facility is impressive and well-thought out. I love it. I can't wait to bring my dog back and I'm sure he's looking forward to his next swim session!

He is so happy to go & visit friends & get lots of pets & playtime!…read moreVery attentive staff!!! He is very tired the next day from all the fun!

Bow Wow's & Whiskers Pet Care

(13 reviews)

Rosanne or Bow Wow's and Whiskers is the best kept secret in Irvine! That is because no pet owner…read morewants to lose her. We have been so fortunate to have Rosanne care for our many cats, including those with medical issues for almost 20 years. As a vet tech. and trained professional, I can trust her advice and know she has the best interest of my animal in mind. Travelling internationally, I have absolute confidence she will turn up, never let me down, care for my cat and home and inform me of any potential issues. She is detailed, conscientious, totally honest and best of all, she actually spends time playing with your pet! A fantastic pet sitter! Laurie, CA

It's hard to put everything we feel about Rosanne into just a few words. She has cared for our…read morefurry cat children for the past 27 years! She's been with us as we suffered the loss of 3 of our babies over the years, and she has become a part of our family in many ways. Our current kitties, Isabella and Mary, are now 17 and 18 years old respectively, and Rosanne has cared for them since they came to us 17 years ago. Whenever we're away, she lives in our home, giving them the comfort and security they need. Knowing she's here when we're not gives us the same sense of comfort and security. Rosanne cares for the girls in every way. As a licensed and caring Vet Technician, we trust her judgement completely. She has advised and guided us in their care so many times over the years. Rosanne is committed to the care of the animals in her charge - she is a true professional, and more importantly, she LOVES all of the furry babies in her care. She also takes cares of our home like it's her own. She's licensed, bonded and insured. But the best part of Rosanne is . . . Rosanne. We absolutely treasure her, and cannot recommend her highly enough! Sincerely, Michael and Judy McLane May 6, 2023 Irvine, CA

The Bone Adventure

4.4

(101 reviews)

I feel they neglected my puppy. The camera was always shut off when I was out of town trying to…read morefind him on the camera view. I had to call them to see if my puppy was okay. He did love the doggy daycare but when I picked him up from Bone Adventure Boarding where he stayed two nights on Sunday evening my dog was very ill. He got two ear infections, paws red itchy, and bloody. He seemed traumatized and very ill. I took him to the vet and they had put him on antibiotics, they gave him steroids and allergy shots and it's still 16 days after and his paws are not healed and my puppy is getting worse and lots and lots of vet bills. It is worth it to pay for a dog sitter.

Booked a pool day here and it was so fun! They have two people in the pool to help with the dogs…read more I've never seen our dogs has such a blast

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Emily H.

71

38

4

7 years ago

Anna is the BEST dog sitter ever!! She's so reliable & professional & great with dogs & people. My dog is often shy & nervous around new people, however, she instantly fell in love with Anna upon first meeting her. She texts me potty updates & sends adorable photos of my dog. My favorite part of my work day is getting updates & photos of Stella & Anna playing so happily together :) I know Stella is always in good hands. She also just watched my doggie & house sat for 5 days & she did a fantastic job!! I'm so thankful to have found Anna!! 5 stars read more

Peaceful Playful Pets - pet_sitting - Updated August 2026

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CiaoCiao PetCare

(20 reviews)

Livia is awesome! We used her services before moving out of Irvine. She is very professional and…read morehas great communication. I appreciated the check-in's and pictures she would send of our boys on walks. She is also honest & recommended we see a behaviorist to address the needs of one of our dog's because he required much more intensive intervention for his reactivity. We fully trusted her with our boys and she allowed us to walk with her too to learn some techniques.

I would HIGHLY recommend Ciao Ciao PetCare to any pet owner. Livia is a wonderful person and she…read moretook fantastic care of my dog and cat while I was away. Originally I was going to board the animals, but thought that may be too much stress for them. So, I began looking for a pet sitter. As soon as I met Livia I was convinced she would take exceptional care of my little ones and I wouldn't have to worry while I was away. To further put my mind at ease Livia took photos and video of my animals daily to show me how they were doing and what adventures she was taking them on. It was such a special touch that made me realize I had made the right decision. Definitely recommend!!!

OC Paw House

(109 reviews)

I was looking for dog boarding at the very last minute and Wendy was very accommodating in taking…read morein my 2 dogs. I literally booked with her 2 days before the stay. My 54 lb Jindo does not do well with strangers, she is all bark but no bite. I was very anxious bringing her to any dog care but Wendy was willing to do an assessment prior to their stay. This was my very first time doing any sort of dog care so I was really worried about leaving them. They did really well and my other dog had so much fun (he's a social butterfly). The main reason I chose this place vs all the other dog boarding is because they offer a "home" living experience rather than a facility/warehouse. My dogs always freely roams the house and lays on our bed, couch, wherever they please so I wanted something similar and Wendy's house provided that. I couldn't bare the thought of them being kept in a narrow sleeping quarter locked throughout the day. Thank you for taking great care of my babies! This place will definitely be my go-to for any future dog boarding.

Leaving our dogs Jax and Frank for a whole week was something we were honestly nervous about…read morebecause they've never stayed with anyone outside of our family before. From the moment we dropped them off, the entire experience put us completely at ease. We received constant updates, photos, and messages from Wendy and Madison, letting us know how they were doing, which meant so much to us and made being away from them so much easier. It was clear they were genuinely cared for, loved, and treated like family the entire time they were there. Seeing Jax and Frank happy, comfortable, and well taken care of gave us so much peace of mind. You can truly tell OC Paw House cares deeply about the animals they watch. We are beyond grateful for the care they gave our boys and will absolutely be using them again in the future. Highly recommend to anyone looking for a trustworthy, caring, and attentive place for their dogs!

Rover's Sleep-Over

(24 reviews)

I hesitate to leave my home for long since I don't want to leave my little family in a kennel…read more Krista provided me with peace of mind while on a one week trip. She took care of my four pups so well, they miss her. She took them on walks, sent me daily photos via mms, applied medicine and lavished them with love. Don't hesitate to give her a call. She will come over for an acquaintance visit to see how your family operates, then you have someone to rely upon for when you are away. I feel like I have a new freedom I didn't have before. I finally found someone nearby whom I can trust.

Krista took exceptional care of my Greyhounds! Absolutely the best. I highly recommend Rover's…read moreSleep-Over.

EveryDog

(174 reviews)

EveryDog has the single most important part of our puppy's development, and we could not be happier…read morethat we chose the EveryPup program for our furbaby! We brought him in at 13 weeks to the EveryPup Program, where he is in a clean and disinfected facility with other safe and healthy pups and he gets training every day by Dave. Almost from day 1 we started noticing huge changes, and he matured so rapidly it's like we have a different dog! He is very calm, polite and attentive, and has been able to self-regulate so well. Dave is always available for our questions and follow ups, and he sends over progress notes and photos every day from training sessions. We also would ask him about problem behavior such as counter surfing or jumping up on people to greet, and Dave would target those specific behaviors as well. We also appreciated how fast and quickly they acted on our puppy swallowing something he shouldn't have, and immediately gave him some hydrogen peroxide to get him to throw it up, which saved us from extremely expensive and likely traumatic vet visits and possible surgery. Very grateful! Every day we pick up our puppy he is so happy from a day of playing and getting love from all the staff, and is tired and ready for some cuddles and naps when he gets home. The staff here are so caring and really love each dog, I trust them to take care of our puppy. Highly recommend!

I was visiting from Southern California and stopped in the store just to use the bathroom. Such a…read morecute store! The worker was so warm and friendly. So many unique items. They had a good selection of MLB neckerchiefs that easily attached thru his collar that I ended up buying a Dodger one for my dog.

Wags and Wiggles - Tustin

4.1

(422 reviews)

Dad will take a bullet for wags and wiggles (W&W). Me? Not so much, not that I don't love them and…read morethey don't take absolute great care of me, but because dad's already on that. Let's not have too many chefs in the kitchen). LOOK AT THIS BIRTHDAY DAYDAY PHOTOSHOOT - Waffles the corgi. Switching over to Waffdad now... In all seriousness wags and wiggles is amazing in everything they do. Waffles is not a, what say you... level 1 dog parent dog, you know the kind of "dandelion" you give food, potty, and water. She is the dog where you need take the derivative, integrate, multi variable calculus, oops you forgot to do the math proof and now she has bad poops. So, the extreme detailed and precise care W&W provides is so, so invaluable. They're really great people :)

Had our pup stay there for the second time a few weeks ago. The staff are always friendly, they pay…read moreattention to detail, and you get a daily report card for your dog. I really like this place and the people; and my dog seems to love them too (most importantly).

Pup Adventures by Suzanne

(9 reviews)

Biscuit loves Suzanne and so do we! He stays for a day most times and for a week other times. She…read moreis very attentive to his needs. I never wonder about his day because she keeps me up to date with texts, photos and videos. He can hear her car coming down the street and his excitement is so great that sometimes it catches me off guard and I think he is warning me about an earthquake or something! Sure enough minutes later, Suzanne arrives!

Once again Suzanne has delivered. My friend and I had Suzanne take our dogs on a play date while we…read morewere at work. Danzig was so happy to see Suzanne this morning, he ran without hesitation into her car and I swear he never looked back as they drove away. He came home, went to his bed, and hasn't said a word!

Passionate 4 Pets

4.4

(26 reviews)

Linzy at Passionate 4 Pets is my life saver! I had my dog boarded at a facility in Newport while I…read morewas on a cruise, watching the video cam I realized my dog was not happy there. I called Passionate 4 Pets as they were referred to me by a friend who uses their services. Linzy picked my dog up the day of for me that I asked and continued pet sitting my Franklin in her home for the remainder 8 days of my cruise. She sent me pictures, answered all my calls and spoiled my dog with love the whole time. She dropped my dog off at my home upon my return and my dog was so happy. Highly reccommend Linzy and will hire them again. I have referred to others and they are now using her services too.

I have trusted my pup to P4P many times and have always been completely satisfied. I have found…read moreLinzy to be on time and follow through on her commitments. Larry (my pup's name) loves Linzy and this is not the norm with most people. I highly recommend this service to anyone needing a trusted resource to care for their pets.

Arf! Dog Walks

(4 reviews)

I started using Rise and Bob because they were the local dog walkers that also happened to be…read moreneighbors. It turned out to be the best decision ever!! They always treated my dog with so much love and personal attention. It's what any dog parent could hope for. She went totally above and beyond for me several times when I got stuck at work and my dog needed to go out. I cannot recommend them highly enough. Wonderful people with big hearts who seem to love and treat your dog just as much as you do!

The couple that own this company, Rise and Bob, used to be my neighbors. They were really nice but…read morekind of neurotic about their dog. They cooked him his own food, made a homemade garlic tincture for flea-prevention, and took him to a homeopathic vet. They made me feel like a bad dog-owner in comparison (I share my steaks, let them sleep on my bed and walk them all the time, so I'm not all bad...) Anyway, one day they told me they were starting a dog-walking business and I thought, "There were never more perfect people made to be in the pet caring business." I immediately signed up. (I even used to work at a vet, so for me to trust someone with my animals is huge!). They are the most wonderful pet sitters I have ever come across. My dogs, Ethel and Chiquita, are 10 and 8, respectively, and I have never entrusted them to anyone in the entire time I've had them (which is their whole lives). But Rise and Bob care for them better than I do. A few times I've had to go out of town and they've visited my girls at the kennel to take them for walks. They also are very observant and let me know when one of my dogs had worms (and I used to work at a vet!! I should have been the one to notice!). Anyway, I can't recommend these two highly enough. They are just awesome.

Paw Sweet Paw Pet Resorts

4.0

(199 reviews)

We recently started bringing our two dogs to daycare at Paw Sweet Paw at the Irvine Spectrum…read moreCenter, and we couldn't be happier with our experience in especially because of Ian. Our little family includes George, our Frenchie who recently underwent back surgery, and Waldo, our Portuguese Water Dog/Poodle mix who struggles with extreme anxiety. Leaving them anywhere can be stressful for us, but Ian immediately put our minds at ease. He is incredibly friendly, professional, and, most importantly, genuinely wonderful with our dogs. He takes the time to understand their individual needs and treats them with such patience and care. With George's recovery and Waldo's anxiety, that extra attentiveness means everything to us. It's clear Ian truly loves what he does, and it shows in the way our pups light up when they see him. We keep coming back because of Ian and the way he treats George and Waldo. I'm sure the entire team is just as kind, but Ian consistently goes above and beyond, and we are so grateful to have found someone we trust with our babies.

PLEASE NOTE: THIS IS FOR THE RESEARCH LOCATION. We have taken our dog here for quite some time and…read morewere overall pretty happy. That changed this last time the owners sold the company and the new owners took over, as things have definitely gone downhill, which brings me to this review specifically. This past Thursday, July 2nd, I swung by Paw Sweet Paw on my way home to pick up my dog, since my wife dropped her off for a half day. I told the young lady at the front I was here to pick up Boba, and she said, "I'll be right back with Boba."I waited for 15 minutes for her to return, and when she did, she did not have my dog with her, and she stated something like, "they are in the process of moving the dogs". Some more time goes by, and a manager walks by, and I am livid by this point, and I said, "Where is my flippin dog, although I didn't use flippin. She said, " Please hold on for one minute and she walked away and went upstairs. By this point, it had been a half hour, and not to mention there was another gentleman there to drop off his dog, and he had been waiting 15 minutes. Some more time goes by, and I told the lady at the front that I was walking to the back to get my dog, and you can call whoever you want, but this is BS. When I opened up the gate and was proceeding to walk back, the manager came walking down the steps, and again, I said Where the _ _ _ _ _ _ _ HELL is my dog, to which she replied, I don't know how to tell you this, but WE GAVE YOUR DOG TO THE WRONG PERSON. Needless to say, I lost it, and I said, how the hell is that even POSSIBLE on your end, let alone the person that took my dog home. Who the hell picks up their dog and realizes that this is not my dog and takes it home?????? The Manager said that somehow either she lost her paper collar or someone neglected to read the name on the collar and handed her off to another staff member, and they are the ones that gave her to the wrong owner.....When the new owners of Paw Sweet Paw took over, they implemented this paper tag collar policy, and when you check your dog in, they take the regular collars off of the dog and put a paper collar on the dog. I think it is absolutely ridiculous, but somehow, they believe it's to protect the dogs in case they get in a fight or something, to which I still don't understand. By this point, I cannot even see straight, and I am basically yelling at the Manager as to where my dog is and who the hell is going to get her. She said, "I just spoke to the owner, and I am driving to her house right now to get Boba." The lady that took my dog had two dogs, so as the manager was leaving, I said You might want to go back and get her dog..... She said it would take her about 15 minutes to get to the lady's house and 15 minutes back. Finally, after well over an hour, I got my dog back!!!!!!.. Needless to say, she was extremely anxious and was panting very heavily all the way home, and her heart was racing as well. She finally settled down later that night.....I am not sure what dogs think, but I believe Boba might've been thinking she was being abandoned because she has never been anywhere except Paw Sweet Paw. All in all, I think it was about a 1.5-hour ordeal (nightmare). The Manager said she started 3 weeks ago, apologized profusely, and said she is going to rectify the problem so that it never happens again. She also said that the District Manager would be calling my wife, because by this time, my wife had come down as well. They did call later on that night from a blocked number and left a message with no number to call back. We're still waiting for her to call back. It really sucks because this is the only place we have ever taken Boba, and she actually likes it there cause she is not locked up all day and can play with other dogs. My dog is already anxious, so the idea of finding a new boarding place is less than desirable, but I might have no choice.

Best Friends Dog Walking & Pet Sitting