Maturo was excellent. Professional, precise and friendly. I will refer all my friends and family to…read moresee him. A++++ White glove, world class, customer service.

Horrible service! Apparently there was fraudulent activity on my account and there was a hold put…read moreon my card, but they forgot to inform me. I only found out when an automatic payment attached to the card was declined. I was told to go to the local branch to get another card, only to find out that card didn't work either. I was told "it was done incorrectly". Guess who is stuck with the late fee? Travis could only offer an "I'm sorry" for all my inconvenience.

First time home buyer and Jeanine took care of us like family. She took calls and responded to…read moretexts at any time of the day. She was able to answer my questions in terms that I would understand. From the start she knew our concerns and worked around it such as hard and soft credit checks. She was amazing to have on our side because once we started putting in offers, she was able to accomodate any timeline our realtor put to have a competitive edge. Besides her website providing notifications and reminders, she personally texted to remind us what documents were pending. She was able to get us a good interest rate and really broke down the differences in how much we put down and how that would affect the interest rates. She even broke down future recasts and how that would lower our montly payments. I'm glad to say she'll be my broker for life or until she retires. Can't wait for her call to say lets refinance when the interest rates lower.

Jeanine was wonderful to work with, especially as a first time buyer. We had a LOT of questions and…read moreshe was quick to answer them, and was easily reachable when needed. She was diligent about sending us reminders and kept us on track with to do lists, which was so helpful. She also helped explain things easily so we could understand. Our whole buying/loan process went by quickly and very smoothly with her guidance. Even post closing she has been so helpful to us and we really value Jeanine's expertise and care.

This review is long overdue. Roped me into an adjustable at 6% for first year bumping up to 7%…read moreafter that on a 30 year loan. I was told that interest rates historically had been low. That they would come back down into the 5% range and I would be able to refinance and that this would all save me money. It cost me thousands of extra dollars because if I had secured a 30 year 6.25% I would've been fine. I subsequently did refinance and that cost me thousands of dollars. So overall this loan that was supposed to save me a couple thousand dollars cost me probably upwards of $9000-$12,000. Buyer beware.

--She told us upfront we could get approved for a home loan with a 500 credit score. That was the…read moreonly reason we moved forward with her. But after she ran a hard credit pull--which negatively impacted our score--we got no follow-up, no real plan, and no communication. We waited 13 days, only to be told she was "waiting on information" that she never asked for. I had to chase her down myself. And when we finally spoke, she sent us a generic 620 credit plan that we never discussed. That wasn't our goal, and it wasn't the agreement. To make it worse, there was no acknowledgment or apology for the lack of follow-through. So here it is, for her: "I'm sorry we wasted time, lost points on our credit, and got strung along for nearly two weeks without real answers." Don't be fooled by upfront promises. If you're serious about buying a home, find someone who's honest, consistent, and actually follows through.

Amazing support from Peter Barnes, Holly, and the entire team. They helped me secure my mortgage…read moreand remortgage very efficiently, always finding the best options tailored to my needs. I truly appreciate their expertise and responsiveness. Definitely my long-term partner for financing!

Peter, Holly, Gabby and the entire Cross Country Mortgage team are incredibly professional and we…read morecan't recommend them highly enough. They guided us through the entire process of securing the best products for two transactions recently, steering us through the roadblocks until we speedily closed. Most important, their approach is to educate and inform - every question was immediately and respectfully addressed - by phone and through email and their portal. Thank you, Peter and team!

This is hands down the easiest and best process I have ever been through. Lindsey was amazing with…read moreeverything, she goes above and beyond. I have a very complicated finical situation with multiple businesses and they took care of it in no time. Best process hands down! If i ever move again we will be using you!! Thank you!!!

JJ Mack and his team were excellent to work with. JJ took the time to educate us throughout the…read morewhole process. Time was of the essence, and even when most thought it couldn't be done, JJ and his team got us through escrow without any hiccups. Very upfront and honest with no surprises at signing. We would recommend JJ to anyone. 5 stars!! Thank you JJ Mack and team.

We are closing on a house this week and had to share our fantastic experience working with Chris!…read moreFrom start to finish, he made the entire process feel easy and seamless. Chris was always responsive, communicative, and proactive about keeping us informed at every step. He answered all of our questions quickly and clearly, which gave us so much peace of mind during what can be a stressful process. Beyond that, he's just a genuinely personable and kind person, just an absolute pleasure to work with. We're so grateful for his expertise and support, and wouldn't hesitate to recommend him to anyone looking for a smooth, efficient home loan experience!

Chris is an extremely detail-oriented and professional. He carefully reviews every document you…read moreprovide to ensure it fully meets the requirements before submitting it to the underwriter. Because of his thoroughness, the underwriting process moves very efficiently, with little to no additional documentation requested. He explains each step of the loan process clearly and patiently, making sure you understand what is needed and why. His communication is transparent and organized, which makes the entire experience much less stressful. Thanks to his careful preparation and proactive approach, my loan was approved very quickly and smoothly. I truly appreciate his professionalism, efficiency, and dedication. I would highly recommend Chris to anyone looking for a knowledgeable and reliable loan officer.

My husband and I had the pleasure of working with Elise on the refinance of two properties. I don't…read morehave much to say about the process, but so much about how wonderful Elise was! The whole process was quick and easy on our end, and we were invited to her beautiful home to do all the signing, where we were treated as family. Our two kids were entertained by the dogs, and. life-sized Santa was a witness! It is clear Elise is "in it" to help people. I recently reached out to Elise for advise on what type of financing product would fit a need that developed with out home. Elise very kindly responded with places other than her I could go to for a product that would best fit our needs. I appreciated the honesty and time she gave in that situation. In addition to your mortgage needs, Elise is also a talented gardener and shares a plant bulb or two as well as advice! You've made a friend in the community after working with Elise.

"If anyone can do it, Elise Groves can do it." That's what one of our friends told us when we were…read moreat a point of wanting to refinance our home several years ago. Wow, were they right. Interest rates had fallen and we wanted to lower our mortgage payment and take some money our for home improvements. Elise did the work and was able to get our refi done smoothly. When the interest rates went down even more a year or so later, we did so again. Robin and I heartily recommend working with Elise Groves for your mortgage needs. We intend to come back to her for any future mortgages!

I recently had the pleasure of working with Rich on a transaction where I represented the buyers,…read moreand I couldn't be more impressed with his professionalism and dedication. Rich was consistently responsive and communicative throughout the entire process. Even before we entered escrow, after successfully negotiating terms, he made himself available while on vacation in the Philippines -- a true testament to his commitment to his clients and to ensuring a smooth transaction despite the time zone differences. He navigated the escrow process with efficiency and care on behalf of his sellers. When my buyers needed additional time, Rich remained solution-oriented and collaborative, always focused on moving the transaction forward in the best interest of both parties. In the end, we achieved a successful closing, and both the buyers and sellers were thrilled with the outcome. It was truly a pleasure working with Rich, and I look forward to many more transactions together in the future.

Rich at RCR Realty Corp is very professional and helped me every step of the way. He was referred…read moreby Janeeh from Benicia Medical Aesthetics, my trusted skincare spot, and I'm so glad I worked with him!