This has been an extremely frustrating and unacceptable experience from the start. We were…read morepressured into moving in 15 days earlier than our planned move-in date, yet the property was clearly not ready. It has now been over 40 days since we moved in, and we still have not been provided a gate code. While we were given a remote, that is not a reliable or sufficient form of access. I have already been locked out of the property and had to wait over an hour for someone to let me in because I did not have the remote on me. This is not just inconvenient--it is a basic access and safety issue. A gate code is a fundamental necessity and should have been provided prior to move-in, especially given that we were asked to move in early. The lack of urgency to resolve something this simple is extremely concerning. On top of that, communication has been consistently poor. There are no proactive updates, and we are forced to repeatedly follow up just to get basic information, with little to no resolution. At this point, it reflects a serious lack of organization, professionalism, and regard for tenants. If this is how basic issues are handled, it raises major concerns about how more serious matters would be addressed. I would strongly caution anyone considering renting through this company. This situation should never have been allowed to go on this long, and I expect immediate action to resolve it.

Zero star ! They never pick up the phone, even you are new clients, personally I don't feel secure…read morewith the property management company who never respond to clients. I will not recommend them to anyone.

Please note that this review was flagged by Krystle Properties and removed because I didn't specify…read morehow I'd been a customer of Krystle Properties although it clearly states in the quote below. I will clarify and add that Krystle DM'd me because she has no idea which property I'm writing about...It says a lot about how her company is run. "Hi Me Y. We're trying to figure out who you are so we can understand where we went so wrong with servicing you and your properties. Please let us know so that we can understand this mystery and learn from our past experiences. Thank you, Krystle Karimian, CEO Krystle Properties sales@krystleproperties.com 707-342-2290" Since you asked: These are some of the issues we faced and why we fired you the first month: 1. The building had so many keys in such a disorder that we had to go unit by unit to confirm that it was the correct key. This included front and back doors, mailbox keys, basement keys, and excess storage keys, so you can imagine the mess. The labels were tangled and some had become wet and therefore couldn't be read. Key labeling may seem insignificant but when there is an emergency and you need to access a unit, garage, etc. it becomes very important. 2. The maintenance on the property was horrific. The tenants explained that the yard had been left unmaintained throughout their tenure which made it difficult for them to access their units, storage, garbage, garages, etc. Why, Krystle? This lowers the rent you can get on a location and will cost only $100-$500/mo for a reliable gardening service. That's nothing when you are considering this is a commercial property. Why wouldn't you explain that to an owner to HELP THEM? 3. The windows in many of the units had been painted shut and were therefore inoperable. (Some of the tenants liked this as it allowed them to hotbox more effectively. LOL. ) This is a fire hazard along with something that lowers the property value, since people want a home that functions properly. 4. The backdoor screens were all broken. EVERY ONE. Either the latches didn't work, they were bent and didn't close properly, or the screens had holes (from the cats and dogs), making them nonfunctional. This contributed to the "cheap" vibe and was an easily fixable annoyance. 5. Rentable space. There were garages and storage areas that were not being rented. Why? This represented a +5% increase in property income, which almost paid for Krystle's services. Why wouldn't you mention that to the owner? It would have been nice to have your services covered in the increased rent. 6. This building is in a highly desirable location and rents were 20-50% under-market, with NO CHANGES TO THE BUILDING and, at the time, no rent control. Why, Krystle? I started bumping rents the first year and couldn't believe how quickly the units rented. It is now a VERY profitable building, largely because YOUR TEAM DIDN'T EXPLAIN TO THE OWNER THAT HE HAD A GOLDMINE. It just needed tidying, good maintenance, and some aesthetics. 7. ALL the tenants hated your team. They didn't like the $50 charges for things like replacing batteries. (I have smoke alarms checked 2x a year as a standard part of maintenance and safety.) The tenants felt disrespected and ignored. They knew how nice the property could be but felt mentioning anything to you or your team would NOT result in anything being fixed. Here is my original review, for those interested, and I've attached a photo of my previous review and their other location where there is much more information: "Ugghhh. Just started looking for a PM for our Benicia property. Be forewarned that a MAJOR reason Vallejo's properties aren't in "above the rent a crack dealer can afford" is due to Krystle Properties management philosophy. (This comment was said to me by a tenant as an explanation for the condition of the property when I purchased a residential commercial property managed by Krystle Properties.) After speaking with my new tenant community, one of the first things I did was fire Krystle. That year I raised the rents 20%, fixed the broken screens, hired a gardener, and fixed the unsightly repairs done by her "team", and began to build a plan for the property to shine. The results speak for themselves... The Cap Rate went from 7% to 25% in 5 yrs. Yes, I'm not kidding about how badly marketed and managed this place was!!! Given they'd been managing it for +6 years, they also cost the seller $X00,000 during the sale, since Cap Rates drive commercial property pricing. If you are considering a PM for your rental, understand that KPM thinks all potential/current tenants are beneath them and will treat them as such. There are also more incentives for PMs to have turnover than to set the rental rates high enough to provide quality maintenance to attract tenants with high incomes and job security. We are going into a deep recession. You need to be VERY careful with who you choose to partner with during this coming era."

Krystle was great, words cannot express how grateful I am to have met her. As a first time buyer…read moreshe made the whole process super easy. Very professional, communication was on point. First person I will call when buying my next home. Thank you!!

I had the recent experience to work with Renee and I can guarantee that she is one of the most…read more professional realtor's that I have met. If you're looking for a top of the line agent look no further. She is super knowledgeable about the market and works tirelessly to make sure that the purchase is smooth and fast. She is super passionate and dedicated to helping others to make sure they have a successful closing and keep the stress levels down. You could not ask for a better agent and I highly recommend Renee if you need a top notch realtor.

Renee is an excellent Realtor who truly cares about her clients. She is persistent, honest and is a…read morego-getter. She will advocate for you and I can not speak more highly of her impeccable work ethic and hustle. If it were not for Renee's persistence, stellar communication and organization, my husband and I would have not been able to purchase our home in the Somerset area of Vallejo. I am grateful to say that she worked above and beyond- day and night and for us . I highly recommend her for any real estate transactions.

Jazmine and the other staff at the location were extremely hospitable and knowledgeable. The…read morecomplex is quiet and beautifully manicured! What a gem!

I wanted to provide a final update after living here a bit over 6 years! I moved out of the…read moreapartment this past month to move onto a different stage of my life, but really enjoyed living in this complex during my time here. The last few years there's been a lot more improvements to the complex, from biking parking lot, improvement to security with key fobs to the parking area, as well as installation of in-unit laundry. The apartment units may be a bit different based on which way rooms are looking, but some of them have really nice natural lighting and are quite spacious - which was really helpful during the pandemic. Jazmine has been quite proactive about community events as well, and I appreciated all the efforts for putting up seasonal decorations. Over the past year there's been a bit of water pipe issues and maintenance, but when we've had issues in our unit maintenance has been generally responsive and quick to fix any issues. San Leandro over all has changed over the years but there's lots of new restaurants and areas to hang out, like Fieldworks Brewery. This location is close to the San Leandro Marina, which was one of my favorite stops for a short walk - and I think they are expanding on it with a new San Leandro Shorline Park! Crime/safety is always a concern nowadays and while I've heard reports of some car break in San Leandro, but I have not had issues personally. I've felt safe walking around during the day to local shops and restaurants. Will definitely miss living in San Leandro and this unit.

Krystal is a fantastic realtor and I can't recommend her enough! She was patient, thorough and a…read morecomplete professional when helping us buy our first home. I appreciated how responsive she was any time of the day, always made us feel like we were a top priority and intuitively understood what we were looking for. Her knowledge about the Bay Area market is comprehensive and she really knows how to submit a winning offer in a competitive market. She made the process of buying a house during the pandemic as straightforward and painless as possible. It was an absolute pleasure working with her and I would do it again in a heartbeat!

From the owner: Hillcrest Real Estate Services was founded in 2003 with the vision that we:…read more- Provide honest, knowledgeable, and responsive service - Minimize stress in the buying and selling of property - Leverage our experience as Peninsula natives to help guide our clients - Refer experts to our clients (e.g., contractors, cleaning service, structural engineers) to provide a seamless experience.

It is an honor to write this review. I have been living at Water Edge Apartments for the past 30…read moreyears. Yes, I said 30-years. I love the community, neighborhood and my neighbors. For the past 30 years I lived in the same apartment. For 28 of those years my beloved mother who passed away in 2018, lived with me. Most recently, I had the opportunity to move to another unit on the same floor. While the move was bitter sweet because I would moving by myself now, I must say the Waters Edge Staff has been truly amazing during this process. Both Brianna and Meagan have provided impeccable and outstanding assistance with the transition. There is nothing that they could not do to make the transition easy for me. They were very sensitive to all my needs and offered to do what it took to make sure I moved into my new unit. I ABSOLUTELY LOVE MY NEW UNIT!! I love every aspect of my unit. I still have a spacious 2 bedrooms and 2 bathroom unit. But my unit now comes with a washer and dryer, the unit has had a complete renovation and make over. I adore the counter tops in the kitchen and the bathroom. It is literally like walking into a whole new building/apartment. Thank you Brianna and Meagan for your professional, kind and sensitive work ethic. I look forward to continuing my stay with Waters Edge, as I smile with a grateful heart as I walk into my apartment every day. Blessings to you and all your staff. Humbly, Danielle Fluker

I lived at Water's Edge Apartments for about two years (February 2024-February 2026) in a…read moreone-bedroom apartment and recently moved out. Overall, the apartments are a decent size and noticeably larger than the average one-bedroom apartments in the area. The appliances are good and the units have been renovated, although the building itself is older. The building does not have A/C, but it was not a major issue since the weather is only warm for about a month during the year. My experience with signing the lease, moving in, and maintenance during my time there was generally good. I especially want to thank the maintenance technician, Riccardo. He is one of the best maintenance professionals I have ever dealt with, very helpful, prompt, and professional whenever something needed attention. During the two years I lived there, the property management changed several times (around 3-4 different teams), which made communication and policies somewhat inconsistent. The biggest issue occurred during my final renewal period. The rent was increased by $200, and the notice was given at 5 PM on the last day before the holidays. When I tried to discuss or negotiate the increase, I was told the office would not be able to respond until January 5th, which was already within the window for giving my 30-day notice. Additionally, the lease renewal letter stated that there was no option for a month-to-month tenancy. This was in contrast to what was written in my lease agreement, which indicated that the lease would automatically convert to a month-to-month arrangement if a new lease was not signed on time. Unfortunately, my experience with the new property manager, Arnetta, was very negative. I found her to be rude, dismissive, and unresponsive. I went to the office twice to try to discuss the situation. The second time, even though the office door indicated they were open, she asked me to leave and come back 45 minutes later because she was in a class. Overall, I felt I was not treated with respect during these interactions. Other staff members in the office, including Paul and Alyssa (Mika), were respectful and helpful, but my experience with Arnetta was extremely disappointing. Eventually I was told there was no possibility of negotiating the rent increase, so I gave my notice. Shortly after, I noticed that my same apartment was listed online for $100 less than what I had been offered, along with a promotion of two weeks of free rent. If that price had been offered to me and the interaction had been more respectful, I likely would have stayed because I truly liked the apartment and the view was very nice. Another issue occurred after move-out when I received a bill of about $1,200 that included charges for carpet replacement in the living room and stain removal and shampooing of the bedroom carpet. The bedroom carpet was extremely clean and almost like new. After I raised concerns and referenced the photos they provided, the stain removal charge was removed, but the shampoo charge remained. There were many emails back and forth regarding the carpet replacement charge. I asked for documentation, move-in inspection reports, and photos, and also referenced California law regarding normal wear and tear. There were also inconsistencies in the explanations I received, for example, one email said the stain removal was for the bedroom, while another email said it was for the living room, which I found unusual. Eventually, after further review, they stated that the reason for the carpet replacement was "severe buckling." This was an issue that had existed since I moved in and appeared to be related to installation rather than damage. That charge was ultimately removed, leaving only the carpet shampoo charge. Overall, I genuinely liked the apartment and the location, and it is unfortunate that my experience ended this way. The apartment itself was comfortable and the view was great. However, the way the lease renewal process was handled and the way I was treated during that time ultimately led me to move out. I hope the ownership takes tenant experience into consideration when selecting future management.

KTB Property Managment…read more I have worked with Bob for a couple years now. He has helped me transition through different tenants, is always great at returning my calls/answering my questions right away, and he is very thorough and precise. His services have been nothin short of a positive experience. Thank you Bob at KTB Property Managment.

When I moved out they messed with me bad, they took my whole depsot but $400 (they took over…read more$2000), DO NOT RENT FROM THIS COMPANY PURE PROP MANAGEMENT!!!!!! They also had a carpet cleaner come and clean two of my small bedroom caPret for $80 and when i didnt get a receipt after paying cash, the company said they didnt get paid, so i had to pay again!!!! RIP OFF what company does this? My dogs didnt tear up anything? Shouldn't i get my dog despost back?? they didnt offer that either.... DO NOT RENT FROM THIS COMPANY!!!! YOU WILL REGRET IT. THEY WILL KEEP SOME FORM OF YOUR MONEY!

Rosalyn was an amazing help as to getting approved for our new home! super friendly, attentive, and…read morea quick response time! thanks Rosalyn and thanks Tiner Properties!

I worked with ​ Rosalyn McCarty agent with Tiner Properties…read more Rosemary took the time to help us get approved and secure the property which was a lengthy process but I do understand why they go through the process to represent their clients with the best customers. I do recommend them appreciate all their help. Kathy