Worst doctor's appointment ever, but no actual doctor. Oak Street calls PA's "doctor". Inaccurate…read moreis a fact! Kept waiting in an exam room over an hour, and rude on top. The person taking vitals was indifferent and had a problem with the information. I explained a recent surgery repeatedly, and said we seemed to have a communication issue. Downhill from there and filling complaints requires tenacity and looking up information they won't give. The 2!!! patients I saw looked like zombies. In this huge office. Don't walk, run to the nearest exit.

Worst company ever to get information that is needed for apps. Patient's wait weeks for proper…read morereferrals to be entered. It is ridiculous. ​

This please goes above and beyond. Wow. Thank you Gaby, for ensuring you guys were able to…read moreaccommodate me and my tight schedule. Gaby is super friendly and very knowledgeable. Dr E Linarez is above reproach. He came out and addressed me personally, shook my hand and conducted a full and thorough exam. Answering ALL my questions personally and providing so much Insight. Dr Linarez showed upmost empathy and concern for my sleep health. It's very rare now-a-days to have Doctors of clinics be so hands-on. That's a dying thing now-a-days, but not at Dr Linarez' office. Thank you so much, looking forward to a new and lasting relationship. Gaby and the front staff followed up with me. Ensuring all my needs were accessed and met accordingly. Thank you soooo much Gaby and Dr Linarez. Will recommend and refer. (They are military and police friendly).

So at the request of my physician, I went to Madison St. Medical Sleep Disorders Center for a…read morereferral and to speak to the Doctor about my restless and sometimes sleep apnea ridden nights (Sleep apnea is a common disorder in which you have one or more pauses in breathing or shallow breaths while you sleep. This results in poor sleep quality that makes you tired during the day. Sleep apnea is one of the leading causes of excessive daytime sleepiness). Well my scheduled appointment for the study was actually a week away, but I totally got the dates mixed up and ended showing up a week ahead (last night actually). The technician at the front, who also was walking in when I did), was so pleasant and insisted that although my scheduled time was a week away, to please wait an extra hour in case someone did cancel or was a no show. She said that this one person has canceled or was a no show three times in the past and she would really like me not to waste my drive here. So of course, I waited in this pleasantly decorated reception area and counted down the hour. Low and behold (big surprise) he never showed up so they accommodated me. This was a really good thing because I was there already and the fact that she accommodated me was awesome. Now, the actual rooms you are given makes it seem as if you are in a nice 4 star hotel suite. I mean, its a nice moss green (very soothing) with your own bathroom (nicely decorated glass in green tile, shower, you know the works). The technicians came in and explained the WHOLE procedure to me, and I proceeded to go into la la land. Although of course I had wires everywhere and I was being monitored all night for different rhythms in my brain. I thought this place to be extremely professional and wow, the staff are just as nice as can be. In the morning, they wake you up (5 AM.) and let you complete your study with an hour of getting ready, so of course I showered and left. I just think that this was a really nice experience and hopefully I will get answers as to why I am having restless nights. I did appreciate also that they share parking with Leona's (next door) and for Oak Park this is a must since you will get a ticket if you park in the street. Kudos to the Medical Sleep Disorder Center.

ER was over run with patients and large bugs... seriously I had to kill one and it was not pretty…read more At least two patients left who had enough. Over a two hour long wait in the lobby before getting back to the ER and then the fun began. Seriously what has happened to the US healthcare system this place is disgraceful. Yuck!! Left after 5 hours of waiting in the ER lobby.

I hate this place. My favorite PCP of all time is unfortunately there, but I've replaced every…read moresingle other provideer with someone outside of Rush because things are so bad there and keep getting worse. For fun, ask your nurse or healthcare professional at Elmhurst or anywhere else if they used to work at Rush, and they'll fill you in on the behind-the-scenes: VC capital all the way, decimating entire departments, centralizing in the name of "efficiency", cutting staff and paying badly (so they all leave and go work elsewhere.) I've been trying to get my name changed in my account since my divorce in January. After getting it changed everywhere else -- including the health insurance I was using! -- I was told Rush wouldn't change it until I brought in my corrected drivers license. (Even though the name they had in the system is no longer my legal name, and the insurance card they're using is corrected.) Finally, I bring that in to my appointment yesterday, the receiptionist in the office says she'll get it changed and it'll happen right away. Still hasn't happened today so I call the number that was in the notice that they couldn't process my insurance before the visit (because it's not correct because it's not in my name and new plan, which I can't change in the system because it doesn't match the name in the system.) This woman interrogates me as to whether the receptionist called medical records in front of me beause there's a "protocol" and the ID is in their system but "only that guy can change it." One guy. And because I didn't know, and told her, "I don't know what the receptionist did, it's not my job to know the protocol, can you just look into it and call me back?" she told me I "didn't want to work with her" and hung up on me. And then pretended she couldn't hear me when I called back. (I'm sure because my phone shows my number.) Add this to the monthly prescription filling madness that's overcomplicated by a "centralized" system where that person never checks the right file, and so I get denied all the time, and I have to call Rush central and wait on hold (because you can only message the office through myChart, which can take 72 hours to for them to get back to you.) You will be on hold forever and still not be any closer to an answer, but AGAIN they will tell you about a protocol they have to follow, which is different from the one they had to follow before. AND you can forget about going to Patient Relations, who yell at you and say you have to talk to your doctor when there are problems with billing charging you for two different procedures when only one procedure code was given on the referral form print-out -- which I confirmed over a year later with the Ultrasound Department head herself. (And mine wasn't the only one that was incorrectly printed.) But Billing will keep talking to you like you're an idiot who doesn't undestand how insurance works, rather than they have a paperwork "protocol" issue that the doctor can't solve. I am so glad I moved away from Oak Park, because the ambulance would have to take me there or to West Suburban, and both are routinely terrible in surprising ways. West Sub has been shut down for good reason. Rush just stays bad and keeps adding layers of hell to make sure you can never reach anyone who can fix your problem, and no one will ever be accountable for not doing their jobs. Ever. (Looking at Robin in Patient Relations for starters. Still haven't heard from that office about the medication errors, so I guess I'm in some "don't help her" file... or maybe that's a double-secret password protocol no one's told me about yet.) RUN AWAY FROM THIS PLACE. IT'S PROFITS, NOT PEOPLE. NO ONE IS ACCOUNTABLE FOR ANYTHING. PS - Thurston, try checking the Patient Relations email, because calling gets you nowhere. I know because I called you a couple weeks back about the problems getting the prescription filled.

I went for the first time after my friend swore she had lost a ton of weight because of a vitamin…read moreshot plus pills she obtained at this place. I went because I wanted to lose quick weight for my wedding which was 4 months away. Yes, I lost a ton of weight so I did end up going back months after. In reality, I dont need to lose much. The doctor was very nice but I dont know how "good" of a "doctor" she really is. FYI: * I called at 8:45 AM to make an appointment, Im more than sure that the doctor answered- I recognized her voice as I had spoken to her before. She took my appointment but sounded half asleep. Very unprofessional. * The "clinic" could use some TLC. It isnt dirty or anything but it should appear more like a clinic than a bad 70's-wooden-walls-questionable place. * Yes, the staff is very nice but the doctor took FOREVER to see me as she was apparently gossiping with the person in the other room next to me. It was very loud and I heard it all. * They arent very discreet with information. As I sat down at the end of the waiting room, the receptionist yelled out "my name, do you have insurance?!? Did you bring it with you?!" That was very inappropriate! Hello? Privacy issues?!?! * I appear a bit young for my age and like I said, I was going in for a shot (vitamin) and some weight loss pills. Not once was I asked for an ID. How could they be so sure that I was even of age? * I knew immediately that this doctor was a bit on the "less knowledgeable" side when she ran down a list of questions and came across birth control. I told her I dont take any because I am allergic. She laughed and said that was not possible. Hmmm... my mother is a chemical engineer, my father is a chemical-pharmacist, my sister is a nurse...I am more than sure that they could back me up in saying that this woman clearly did not know what she was talking about. I AM allergiv to BC and cannot take it. She thought that idea was ridiculous. Wow! * Why I stayed? I looked over the boxes of injections she was taking out as well as the prescription pills, I knew what I was getting. And yes, I am glad I was able to get very "good" prescription weight loss pills but in reality, for someone my size, she should have not given them to me. Which makes me think that this place is just looking for a quick buck as opposed to what harm they can create on certain people. I would suggest going there with information on hand and NOT to leave your ubber personal info like your SSN.

Horrible. I would like to start with her disgusting inability to conduct herself as a professional…read moreadult. During a conversation with her, she lacked tact and respect. I'm quite perturbed that Campos as a physician who serves the community lacks so much self control and temperament with the public. Also during this conversation, she displayed restraint to adequately communicate with me. Instead she used blatant aggressive behaviors which were completely unnecessary. In my opinion, if this was anyone else in this position it would surely call for a verbal warning, possibly termination. When I spoke to the office staff (manager) regarding her behaviors, she also indicated that "she just talks like that." She was completely dismissive and rude throughout our initial phone conversation. This type of behavior is non-conducive to any facility or environment. By the way, apparently she is the owner (Procare Medical Center-Oak Park) which somehow gives her right to be ignorant. I would say look somewhere else. If she is like this with her communication, I am definitely prejudging her work as a less effective physician.

Unfortunately the doctor care has diminished. The nurses & assistants are excellent. It's very…read morediscouraging to go there & treated so poorly. Won't be going back. Doctor simply argued and didn't want you to treat me.

The service has declined over the years beginning when you first walk in. You are given a wait…read moretime as to when you will be seen as a deterrence, then given an additional wait time as to when you will see the doctor in the back. If I am sick, this is not a problem. The staff that check you in talk rudely to you and appears they do not like working with sick patients. Loyola please help this site before it closes.

Great service.. straight to the point.. treated my little brother (patient) with care and made him…read morelaugh... amazing staff

This review is for Dr Karim. My former dr had quit his practice and when asked for a referral his…read moreoffice referred me to Dr Karim. Dr Karim is a soft spoken, compassionate, knowledgeable doctor. From the moment you meet him, you can see that he cares deeply for his patients and their well-being. I highly recommend Dr Karim to anyone looking for a good doctor that is deeply compassionate.

Over the phone they told me that my insurance would be accepted and I was in network. At my…read moreappointment, IN THE MIDDLE OF MY BLOOD PRESSURE BEING TAKEN, the receptionist came in and told me my insurance was not accepted. I told her to call the number on the back because I have an extended network. She would not call to verify. She said whoever I talked to on the phone did not actually verify with my insurance either. I called them back later and the person on the phone said that my network had the wrong birthdate for me and that's why they couldn't verify the insurance. I called my insurance company, who told me nobody at the doctor's office never called them, the insurance company does have the right birthdate, and the network she claimed she called doesn't even maintain information on patients - it's just a network listing of doctors. So, that makes 3 employees of this doctors office that all did not do their job properly, costing me a wasted day off of work, weeks of extended waiting now to set up new care, and a whole lot of headache. STAY AWAY from this place.

If I could leave 10 stars for Dr. Rieger and zero for the staff, this is what this place deserves…read more Gone are the days of wanting personalized care from your doctor. This office does everything in its power to steer you away from your provider (who my kids have seen their whole lives) to "anyone available". When Dr. Rieger was at Burr Ridge it was easy to get in touch with him and now it is impossible. My daughter has been sick for over 24 hours and no one has returned my phone call...I doubt Dr. Rieger even got my message bc I know he would have reached out by now. The only reason we have no left is bc Dr Rieger is an amazing doctor, but we will have no choice if Loyola Health keeps running his office into the ground.

Went here to get my H1N1 vaccination. I called here because they had the nasal spray, and my local…read moreplace didn't. Plus now they are letting anyone get the shot, not just high-risk people. They asked a lot of personal questions on the phone when i made the appt. Do they really need my mother's maiden name? I didn't have much of a wait, and the staff were pretty friendly. Note: The entrance is on Lathrop. There is plenty of free street parking around too.

I had to have 2 TB tests done for nursing school and since this is the cheapest (aka FREE!!) place…read moreI could find, I made my 2 appointments. Not only was it a breeze to make the appointments, but Kathy, the nurse who administered both of my tests was a very kind and friendly woman and overly helpful. She took a minute to actually speak with me and listen to my woes about all the health requirements for school and gave me some advice. Free and staffed with nice nurses? You can't beat that! Don't waste your money going elsewhere!!!!

HEY, Thurston H: MAKE SURE you pass this along…read more How do you review EVERYBODY? I met perhaps dozens of people. This is for the Emergency Dept. and Ninth Floor Kellogg. I'm in the Northwestern system, but the ambulance had to take me to Rush because it's so close. All I can say is that EVERYONE did a tremendous job with me. They responded to every request I had. They explained every test, procedure, IV and medication--which I demand--without me having to drag information out of them. I didn't feel like I was caught up in a slow bureaucracy, or was just another revenue source. They made me very comfortable as I was improving. "Close the door and turn off the light please." And they did, every time! Sounds small, but it was a huge comfort. They thought of me instead of only making things easier for themselves, which I've experienced. When I could eat real food, I got a big plate of pot roast and mashed potatoes; not bad! But who eats that much? :-)) One HUGE problem. The in-room phone rang off the GD hook with AI robocalls trying to sell me everything from funeral insurance to grocery programs to therapy. I needed to keep the phone live because my mobile phone was dead for awhile. If I hung up, they'd call back Immediately. You know how many distractions there are to sleep in a hospital? THESE CALLS DOUBLED THOSE INTERRUPTIONS. Woke me up EVERY time. RUSH: These calls are a substantial and authentic obstacle to getting well, which is your business. I mentioned it to a doctor, and he had a resigned "That happens." NOT good enough. They've GOT to do something about that. It felt like way more than a coincidence that those calls were coming in. It is nothing more than TOTAL B.S. But I'm reviewing the people here. P.S. THANK YOU (name redacted) for slipping me that cup of ice water. Whew.

I was told this place was the best it is not. I'm going back to the VA…read more These doctors are so busy they ask for test read the results and never call the patient, they never order the next test and your left looking on webMd to see what's wrong with you. Now my wife went there for a second opinion on open heart surgery and guess what? No one I mean NO ONE has gotten back to her yet 7 months later and the excuse they all use is I'm waiting on your medical records. I can be treated like crap for free I don't need to pay for it. If you value your life and you are hell bent on coming here stay on them because if you don't they will forget all about you. And, before you ask I have one of the best insurances in the country, so getting paid was not a problem. In closing there are too many sick people and not enough doctors to take care of all of them and it's so easy at RUSH to fall through the cracks. A side note my primary care doctor was AWESOME Dr. Austin ( in Indiana small clinic) very very professional.

Worst quality of care and 45-minute wait to check in is totally unacceptable…read more They simply are not staffed properly

Please, you owe it to yourself to seek help somewhere else and not this hospital. Their ER staff…read moreare horrible. They act like they don't even want to be there and that patients are burdens. This is not a place for healing. If you value your life, please go to a different hospital. This is a ZERO star! Horrible horrible hospital.