Upgrading Sync to a full five-star rating as whenever there's a problem with my Apple device, you…read morecan't go wrong with the guys here, the staff are fantastic, especially Gabriel who served me most recently and Chris, who always replies with great speed and information whenever I need to email them, and Danny who in the end sorted the repair and called me when it was ready.
I've always found if you go to the Apple Store, you can be waiting even after your appointment time, but most of the time here they're happy to see me on time, or even a few minutes early/late either way, without much of a wait, just ring the RING doorbell and a staff member will come and assist, no problem.
While there was a delay in ordering my iPhone 12 Pro Max, meaning I had to buy it from Apple instead as I didn't want to wait up to "30 days", I can't blame them for that as this would have been affected by COVID and government lockdown at the time.
Sync has been providing essential services during all lockdowns and they've been doing a good job, I recently entrusted them to repair my Airpods under the SYNC3 warranty, and within days of dropping them off, they were replaced, I didn't even need my receipt as they found my details on the system, they called me as soon as they arrived and couldn't have made it more quick and easy, the only problem was I had to leave my old Airpods with them (They were still usable, but constantly disconnecting with connectivity issues to Siri, once or twice a day), but I understand this is to prevent people starting a repair, and then people don't come in and collect it, that wouldn't be fair on them, considering how fast it was, I had no problem borrowing some wireless headphones from my friend for a few days.
5* - Fast and Reliable.
