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Best Buy - Bought Bose headphones - June 14, 2022

Best Buy

(78 reviews)

$$$

Located off of I-74 and Matthews Township Blvd, Best Buy is in a safe part of town with a few…read moreshopping options around the store to make a day with the family. The entrance, exit and the overall roads in this town center are horribly planned so remain alert when driving there. That said, going inside the pleasantries continue the downward trend. Stepping inside, one might notice that first of all, this Best Buy is small, thus less options. Moreover, as with most Best Buys now adays, directly in front of the shopper, you know where the DVDs, Blu rays, 4ks used to be to encourage impulse shopping, lies the multitude of cell phones. It's just baren and I noticed the staff isn't exactly engaging or being proactive. Perhaps that's just my personal issue. The phones are by far the best-selling points and have the most accessories. Please note the inventory of DYI items like wire, connectivity butts, odd length of HDMI cable and things of that nature have been scaled down. I strongly advise checking online if you don't like just browsing like me. Also, a lot of options in terms of computer mice, keyboards and things of that nature aren't as plentiful anymore. I mean, it's better than many other competitors but not what I remember of the golden age of Best Buy in the 2000s. As I stated, CDs, DVDs, 4ks and even a robust game selection for the major consoles is gone. Yes, they do carry a limited selection of games, most have been replaced by some odd toys like Funko Pop, Disney or something of the like. Come to think of it, I forgot to check on records! As for gaming consoles, they do have a selection of controllers, computers do have a few mice and keyboard options and the stereo selection is ok with a broad range of products in differing price ranges. I admit it, I miss things like a well-stocked Best Buy, Toys R Us, the mall, Barnes and Noble, Circuit City, Block Buster, Camelot Music and many other places. I liked to walk around but I knew they always had what I needed. We call things "progress" right now but it seems what's left of brick-and-mortar businesses don't put much effort into their own survival. The people at this Best Buy were ghosts when needed and for the first time ever, I left irritated. Their commitment to the customer has long gone and considering how carefree they are to service, then I'm not going back. Consider somewhere else before using this place as it's a last resort.

Best Buy with all of the first world problems going on, I even hate to bring this up up but I was…read morein your Matthews, NC location today and stood in front a $1500 gaming pc which I wanted to purchase for 5-10 minutes (I've worked retail management and understand consumer time) but the area manager was too busy talking to an associate to acknowledge me out the other three people wandering around looking for help. I informed the security at the door as I went home and ordered it online. Thank you for the personal attention I sought.

PC Guru - itservices - Updated May 2026

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