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    PBJ Pet Supply

    5.0 (1 review)

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    3 years ago

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    Dog Daze - Salmon skin chew

    Dog Daze

    (12 reviews)

    Great people. Excellent customer service. Quality products, including a selection of dog food not…read moresold in pet stores. You can tell that they love animals.

    Came here because I saw a fellow Yelper post about it and I was intrigued. Also because I heard…read morethat often the owners bring their dog into the shop....and I wasn't disappointed. When I stopped in, I got to meet and pet sweet Elsa, which was the highlight of my day. She's a very calm and friendly good girl. The shop is in North Syracuse on Main Street, near a bunch of other businesses. If you don't know where you're going, you can easily pass it by because the signage sneaks up on you. There's a little lot on the side. When you walk in, you immediately see a case stocked with fancy dog treats. There were some shaped like tacos and cannolis and other adorable things, and many were Easter-themed. I couldn't resist packing up a couple to bring to my family's dog for my Easter visit. The pooch's reaction is to be seen, but I'm sure she'll be stoked. I asked the owners if they made the biscuits in house, but learned their delivered in from a boutique doggie bakery. There's a wide variety of cat and dog supplies here, at various price points. I'm not the sort to splurge on pet food, but if you are there are a lot of organic options. However, there's also a pretty wide and interesting variety for such a small store, and as I mentioned, there's items that fit with various budgets. This is a cute spot, and I think it's nice to support local rather than always buy from the big box pet stores. I'd come back, and I'd certainly send any animal lover this way.

    PetSmart

    PetSmart

    (20 reviews)

    5 stars for customer service, 1 star for cleanliness. We needed an FAA-approved pet carrier so that…read morewe could take our cat on a plane. When we arrived, there were a wide array of carriers available and we weren't sure which one to buy. One of the store employees went above and beyond to help us find the right carrier, even going online to double check our airline's size regulations and recommending other items that we might need. She also opened up another register to personally cash us out rather than have us wait in line. I was surprised (in a good way) at how much she was willing to help us. The store is apparently being renovated right now, but the dust and dirt is out of control. I worry about the birds and small animals in the store breathing that in 24/7, as well as the employees. The carrier we selected was absolutely covered in dust and dirt, to the point that the employee who helped us got a duster to brush it off for us and it created a huge cloud. Everything we bought from the food and water bowl attachments to the carrier was covered in a layer of dust and dirt. Also, the floor is unsightly and in disrepair. I hope that it's included in the renovation project, because it really needs updating. Even with the renovations in progress, the level of dust and dirt on the merchandise is unacceptable. There needs to be at least one employee dusting and facing the items on the shelves daily. I've worked plenty of retail jobs, and most of my former managers would have flipped out if our merchandise was that dirty, renovations in progress or not. I would shop here again, but not until the renovations are done, the shelves and displays are wiped down, and the merchandise is properly cleaned.

    Dog Grooming: Things started out okay with one of the groomers, but it got worse over time. The…read morewomen in the area (no men) spend their time laughing, joking, gossiping not paying close attention to their dogs. No management cameras to monitor groomers. First couple of appointments were fine. Then, on the first bad occasion, the groomer used a shampoo that made my dog's hair fall out in small clumps. When I questioned her, she said that my dog probably had an allergy. Okay, I can understand that might happen. The next appointment, when I returned, my dog's fur had been gouged on her backside by clippers (this was later verified by a groomer at a professional salon). When I asked the groomer what happened, no apology, no explanation, just "It'll grow back." I was not happy and when I questioned the groomer about why it happened, I got no plausible explanation. I left and decided not to return unless absolutely necessary. I do not recommend PetSmart for dog grooming. There's too much staff playtime going on instead of paying close attention to the dogs. Managers are not monitoring the groomers. Sadly, PetSmart could be a top-notch company with great employees, but the people chosen for this location are poor examples of professionalism.

    PBJ Pet Supply - petstore - Updated October 2026

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