Jeff called after two days leaving a message. Compared to what we have experienced from other…read moreproperty management companies such as Exit properties in Chambersburg i360 had at least the courtesy to call back. Jeff was friendly and professional.

Warning to prospective renters: Be cautious before applying with i360. This company requires…read moreapplicants to complete an application, pay an application fee, and be approved before being allowed to view the interior of a unit. Renting sight unseen is unrealistic for most people, yet this appears to be their standard business practice. Adding to the frustration, there is no guarantee the unit will still be available by the time your application is approved--it may already be rented to someone else. Not only that, submitting an application triggers a hard inquiry on your credit report, which can lower your credit score by a few points and potentially affect future rental or housing applications--especially when you haven't even been allowed to see the unit. This process places unnecessary financial and credit risk on applicants and reflects a poor and unfair business practice.

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

You get what you pay for, their units aren't that expensive, and it's for a reason. I thought I…read morescored a deal when I recently moved into a unit on Bunker Hill Rd (early June) managed by this team, however, I have had a mixed experience. While some communication has been responsive, the overall condition of the apartment and follow-through on certain issues have been disappointing. Upon move-in, the unit was not thoroughly cleaned. There were hardened food splatters in the microwave, a dirty stovetop, stained cabinets, filthy outlet covers and light switches, and windows that looked like they had never been cleaned. One of the bedroom windows didn't open at all. The living room and bedroom floors were also worn and splintered--rough enough to tear pieces off my mop while I was cleaning. I submitted an inspection report with photos and received a response from the property manager acknowledging the concerns. A bathroom wall hole was patched (though the repair was done without any coordination or notice), and I was told the chipped toilet tank issue was being reviewed with the landlord. As of now, I haven't received a follow-up. I was also told the technician would be reminded to be more mindful of cleanliness, as the workspace left behind wasn't ideal. The most concerning issue, however, was finding a roach inside the microwave--before I had even used it. That was the final factor that led me to submit an early lease termination notice 22 days after receiving the keys. I'm giving 3 stars because rent payment through the portal was convenient, and Victor did respond to some of my concerns (however, it felt like he never responds to an email in its entirety). But the move-in experience, unresolved maintenance issues, and poor communication has bothered me entirely. I hope more attention is given to preparing units for future tenants and being more efficient in communication.

They have a number of properties in the area…read more We happen to be tenants at Old Mill Crossing, off Old Mill Road. The duplexes are excellent accommodations for a couple or small family. Their response to maintenance issues is prompt and they keep the neighborhood well groomed. The highway is nearby, but the units are so well sound insulated that you don't hear the traffic nor your next door neighbors. We are happy to be here.

Pinyo is the best agent I could ask for. He was thorough and knowledgeable through the house…read moresearching process. Providing the necessary information to make well informed offers. His knowledge, timeliness, and communication skills were pivotal during the purchasing process. It was acknowledged as such by the listing agent as why they opted with our offer. He ensured everything was done well, and his network of associates are equally great I recommend Pinyo with the highest of regards. And he will be my agent for any future home transactions.

This is the second property for which Pinyo has represented me as the buyers agent, and manages my…read morerental property. During both purchase processes, Pinyo provided excellent service and solid guidance. Further, Pinyo has an extensive network of professionals to make the process smooth and easy. Most importantly, I trust Pinyo.

I was moving from Texas to West Virginia this week and needed to find a place asap so Marsha…read morereached out to me immediately showing me some options and immediately after selecting the house she made it happen for us. I got here today and I couldn't be happier! Very beautiful neighborhood and home and I got to meet her in person because she drove over to make sure we were happy and took care of everything!! Thanks you Marsha!! I will definitely be referring others!

Upon cancellation I was charged for repairs in the amount of $957.11 plus a 10% management…read moreoversight fee of $95.21. The repairs were horrendous. I had to hire a contractor to come in and fix what they did to get it show ready. I provided photos in the link below for others to get an idea of what to expect for maintenance. They charge $65 an hour for labor. With the repairs and oversight fee totals $1,047.32. And the repair cost was for wall patches, paint touch up, and clean up. Took 13 hours total. I cancelled my agreement with ECREG because their failure to complete repairs and market my home in a timely manner. Once you cancel your lease agreement expect to pay the annual admin fee, document retention fee of $99, and a 10% management fee for repairs. I got hit with 2 different 10% management fees for the touch-ups and re-key the front door which costed $150. There's also a tenant procurement fee of 100.00% of the first month's rent. They basically take a whole months rent for finding a new tenant on top of the monthly management fee they take out every month. I should have read the negative reviews before going with this company.

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

We rented a unit in Parkfairfax managed by this property management company and their "property…read moremanagement" was a disaster. I experienced constant flooding and sewage leaking from the kitchen sinks (yep, 2 sinks), giant sized insects invading our space, decaying floor boards from water damage, 3 years of uninterrupted mold and mildew, the need for a dehumidifier requiring 4 buckets of water to be dumped daily, and the last stray was a bathroom ceiling leaks flooding the unit requiring a 1 month stay in the hotel paid for by my insurance and I still had to pay the rent for my unit. During those 3 years, I suffered terribly from respiratory problems for the first time in my life. No empathy shown by the leasing agent or landlord for the major and myriad inconveniences. Upon returning to the unit in addition to the floor repairs they used substandard contractors to paint the walls. During my stay at the hotel (on my insurance's dime, mind you despite paying the full month's rent DURING it's renovation) I was not notified that the walls would be painted until AFTER the work was done, nor was my artwork removed from the walls prior to painting. The substandard painters merely painted around my artwork. Essentially their substandard painting contractors sealed the damage free adhesive to the walls with the paint making the artwork impossible to remove without damaging the wall. Moreover, the substandard contractors also painted over the back door sealing it shut. Upon move-out, the property management company wanted to penalize me for the damage caused by their own substandard painters shoddy work, since there're still holding on to my security deposit. Avoid renting through this "property management" company at all costs

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

I am a tenant and really appreciate the attentiveness NLR always shows when I raise a concern. I…read morealso appreciate the fact that the service people they send to make repairs and highly experienced and reliable, plus they tend to be local small business people. A recent example: my AC went out on a Saturday during the brutal heat wave (110 heat index). Fiona at NLR kept in contact with me all day and was able to have a repair person at my house that evening. He diagnosed and fixed the problem within 30 minutes. I was so relieved and am very grateful for her support.

Great place to live. Management keeps area looking great, screening process keeps residents safe…read morenice to live by.

The communication here is terrible. Many emails went unanswered. I had to clean the place before I…read morecould move in. My ex husband had to come clean the air conditioner that "they" supplied. The stove was an old coil burner stove that was rusting. There was mold at the caulking on the kitchen sink. I tried to remove but to no avail. I lived with it for one year. I cleaned the place before I left. I scrubbed the toilet and the tub. They just charged me $255 to clean. Do not rent from them. I wish I would have listened to those who told me not to do it. I even left all the blinds in the windows that I had bought and had cut to fit those windows!!! Terrible experience. They will find any reason to keep any part of your security deposit.

these ppl need to be taken to court and that's my agenda!!…read moreSee below pictures of how I left this apartment and what all they said they had to do to clean up after what I already did please see my photos as I was leaving