I had my first appointment with Dr. Rogers this week and I was very impressed! The staff was very…read morefriendly, Dr. Rogers has a great 'bedside manor,' and they offer a wide variety of services.

He has been my PCP for six years and has been wonderful. Always on top of maintaining my health and…read morehelping me get my medication

Excellent care they explained everything to me. Kidney stone removal. Everyone was exceptional they…read morechecked me in and was very informative.

We love Dr. Steptoe at Indian Path. He addresses all our concerns promptly and courteously. He is…read morealways kind and never degrading. He has great "bedside manners" and has no problem taking time to explain something to you in lay-mans terms. Also all the nurses we have ever dealt with are so sweet and nice! The only problem I have EVER had with this practice is the ladies who check us in and answer the phone. Most act so stuck up and rude. Have absolutely NO customer service or just don't care. I wont name names but she has been there a long time. Now this is not enough for us to leave. We love our dr. too much, but this woman's rudeness has tempted me to go some where else, and if we haven't been going here as long as we have then we might have left.

One of the major problems is why I have to leave my feedback publicly instead of privately with…read moretheir feedback system: Their patient was my parent, who has dementia and cannot respond to these questions - but *I* sure could. Here are 3 major suggestions that I hope Holston Valley/Ballad takes seriously on behalf of my parent's and my own recent experience - an ambulance visit to the ER in which everything turned out to be OK. 1. PLEASE provide an obvious symbol, posted to ALL staff who interact with patients with dementia (those who have hearing deficits might also receive the same). Patients with dementia cannot answer, "What brings you in here today?" or, "What is your name and date of birth?" (to receive all their meals). To not know this ahead of interacting with patients is irresponsible and leads to patient confusion or their unintentional reporting of misinformation. 2. Make a point to communicate with the patient or their family every 60-90 minutes so they know what is going on, and at what pace. If there are electronic systems available now to let the public know where they are on a waitlist for a table in a restaurant, there can easily be one for letting patients know where they are on a call list for tests that they are awaiting to be run or interpreted. The wait time was the most frustrating part of this 2-day hospital stay (when everything was decreed "probably all right" upon initial tests in the ER), and largely that was because we had no idea what we were waiting for and how long it would be. 3. Wheelchairs: Can we have (a) several available wheelchairs per unit, that (b) include at least one normal-sized chair - not all giant-sized chairs? My parent is petite and could not sit comfortably in the XXL wheelchairs that were *finally* obtained by someone going around to other units and "stealing" them. We had wait times of 45 minutes that we later learned were because the nurse had to go around looking for a wheelchair. Honestly, people, it's a hospital - you need lots of wheelchairs, so invest in more. That was utterly ridiculous. A bonus #4: I suspect a lot of the issues noted above are also due to staff shortages. It's possible there are already efforts being made to increase staff (I know there is a national nursing shortage) - please double those efforts. Many times when a nurse appeared, she'd as quickly disappear mid-visit for something and not be findable down the hallway for 20-40 minutes. The lack of available medical staff makes everyone - staff and patients - cranky, which leads to an increasingly negative experience (and unhappy staff who quit!).

I waited two hours after being pulled into the emergency room. I'm pregnant and had many issues…read morewith vomiting and stomach pain. I decided since I was feeling worse to walk out the room and ask when I will be seen that I've waited 2 hrs, wondering if I needed to seek care elsewhere. and the answer was "yeah, if you wanna go somewhere else do" I walked back to the room to waited and immediately I heard the same girl laughing and telling the doctor about me seeking other care. It was so funny to her that this hospital has patients that don't think their care is cared about. You should in no way be in the medical field if you can't even be respectful. I will be seeking this individual out. If you want talk crap about the patient you do it in private not as you walk by their door. They are so stupid for it.

Doctor Vijay Singh was the best doctors that ever have seen so understanding caring and just the…read morebest doctor I have ever been to in my life the past 5 months I've been going to him he has gotten my back on track I'm also a lot better because of him I hate to say doctor Vijay Singh gain his wings and I'm truly really hurt sad i will never f my friend dr Vijay Singh

From the owner: Imperial Family Medicine provides comprehensive primary care and preventive medicine services to…read moreadolescents and adults in Kingsport, Tennessee.  As a family practitioner and primary care physician, Vijay Singh, MD, brings extensive medical experience delivered with a caring bedside manner. Dr. Singh and the team value personalized care, beginning with learning about each patient's unique challenges and providing holistic treatments. Patients choose Imperial Family Medicine not only for the team's medical expertise, but also for their dedication to caring for mental health issues and supporting each person's emotional well-being. Teens and adults with ADHD can also get medication and behavioral support at Imperial Family Medicine. The team offers mental health services, including treatment for anxiety and PTSD. They also offer a substance abuse program and treatment with Suboxone® for safe and effective opioid withdrawal without going to an inpatient facility. The team specializes in primary and preventive care. They treat the full range of illnesses and minor injuries and perform minor procedures in the office.  Preventive care services encompass wellness visits, bloodwork, health screenings, immunizations, and the ongoing management of chronic health conditions like diabetes. Dr. Singh also performs executive medical examinations...

Even though Dr. Peter Platzer is now retired, I just came across one review post about running away…read morefrom Dr. Platzer and him being a scary person. That is absolutely FALSE! I was a patient of Dr. Platzer for years at HMG even before he went into private practice and went with him when he started his private practice. Dr. Platzer is the best!! I have missed him so much since he retired over a year ago and just wished that he was still in practice but know that everyone deserves to be in retirement when they reach his age. My husband and I were his patients and he was so easy to talk to and he would spend quality time with his patients and didn't leave them wondering what any test results showed. He was thorough ... oh, how I miss him as my physician. He was a knowledgeable physician and anytime my husband and I went to him, he would prescribe medications for whatever was ailing us and he was right with diagnoses and treatment. I learned to fully trust him with my husband and my health. My dad was one of his patients, too! Dad died in 2008 but for years when I would take dad to see Dr. Platzer, I was always so pleased with the treatment he gave dad. Dr. Platzer called him "Pop" which made dad feel so welcome. One day when I took dad to see him, it began to rain after we got into the exam room. Upon leaving the exam room, Dr. Platzer's wife got her umbrella, walked dad to our car, and helped him get his seat belt on and was comfortable. That was greatly appreciated and will never be forgotten. She worked there for her husband in keeping his records and bookkeeping. I saw him not long ago at my orthopedic doctor. When I came through the door, Dr. Platzer got up from his seat and came to greet me and gave me a hug. He was a patient there since he had both knees replaced after retirement and I had one knee replaced with the other one still to go. I set with him and his wife in the waiting room. They are two of the sweetest people I have ever met! In all my years, I never had another doctor that I really liked and probably will never find another doctor just like Dr. Platzer! I don't know what happened to the person with the one review but he/she needs to know what they are posting about and stop trying to ruin someone. All hands to a wonderful man, Dr. Peter Platzer!!! Dr. Joyce Noto, Ed.D, LMSW

Our entire family, including myself, my wife, my son and my Mother-in-Law has been patients of…read moreMountain Region Family Medicine and everyone is well please.

Dr. Kevin Misiscia may be ok for every day check ups, but when my husband had Covid, he (like the…read moreother doctors who did not care if their patients lived or died) did absolutely nothing - and refused to prescribe Ivermectin or anything else for that matter. He told him to go home, get some rest, take extra vitamins and if it got to where he couldn't breathe, then go to ER. He gave us the standard canned response that Mountain Region Family Medicine (and big Pharma) mandated. What a tragedy that plandemic turned out to be. We would never recommend him to anyone.

The secretaries here are horrible. They never answer the phones and don't seem to be very organized…read moreat all. HOWEVER, doctor Marlow is AMAZING! She takes wonderful care of my son and is always straight forward and honest with what she thinks. She never once has made me feel bad or wrong for my parenting decisions even if she didn't completely agree. I absolutely love this doctor! Would definitely recommend to anyone looking for an awesome and kind pediatrician.

A real Dr isn't going to have you come in a office with the air conditioner set to trigger your…read morepain and send you out the door in more pain then you came in talking well let us put injections in your skull in a few weeks till then IDC about your pain. Why injections because they can charge your insurance more .maybe it's time all of Kingsport chronic pain patients file lack of due care lawsuits against all of Ballad and Hmg

I had had back surgery, my back is twisted and I have severe pain , I can't barely go. After 18 yrs…read morewith help living with pain meds, they sent me to this place here. I had no paineds and I could barely get 40 miles away. They madee come up there 4 times. They pretended they were going to give me pills a patch or something to help me. I have all kinds medical records. Showing shape in, barely made to 4th app. She told me no couldn't possibly help me. 2 weeks ago, iv cried hurt, thought about talking my life. But I won't because God is my friend. These little ladies will play with your severe pain, I don't recommend at all. The bragger of bunch the one who thinks she is above everyone the addiction specialist " " as she calls herself. Is the most smart sse person iv ever talk too. She thinks she knows you better than you do. I was warned. Just wished I had listened , took ouroney away from family time trouble she was, and I never have nothing to do with her again Worse shape I'm in than ever. Thankss know it all. In severe pain living barely!

Dr. Harman has been and will continue to be my personal physician for many years. He is very…read morecompetent and precise with his patient care. Dr. Harman earned my trust years ago.

Family practice medicine looking for a new office to open soon. Dr. Harman is a very competent…read moreanalytical doctor. Very thorough in his patient care. The office staff is very friendly.