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Payless Car Rental

1.5 (59 reviews)
Open 7:00 am - 11:00 pm

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Ask the Community - Payless Car Rental

Review Highlights - Payless Car Rental

She told me that they were out of the full-sized car that I had reserved so she upgraded me to a pick up for no extra charge.

Mentioned in 2 reviews

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Budget Car Rental - Express assign line -what a joke - taking longer than flight!!

Budget Car Rental

1.5(133 reviews)
0.5 mi

We dropped our car off here, and it was the typical hectic mess. The only difference from other…read morecompanies was that the guy who checked us in did not give us a receipt, did not ask me or tell me that it would be emailed, and just sort of disappeared, like he was too busy for that last detail. I ended up getting a receipt off the Budget website, which was handy, but it was a bit annoying that the process was so rushed. We did not rent from this location, so I cannot comment on the check out process.

My experience with Budget Brakes was extremely frustrating and unprofessional from start to finish…read more I went to pick up my car at 2:20 in the morning as planned, only to be told by the technician that they would not release my vehicle and I would have to wait until the shop opened again at 7 AM. When I returned later that morning, I was then informed that the car still wasn't ready. Because of this, my wife and I wasted an entire day of leave -- and anyone in the military knows how valuable that time is and how unacceptable it is to have it wasted due to poor communication and lack of preparation. To make matters worse, I was told I would be receiving a credit to make up for the inconvenience, but that never happened either. This experience showed a complete lack of professionalism, respect for customers' time, and follow-through on their own promises. I will not be returning, and I would strongly caution others against using this shop.

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Budget Car Rental - Damage to car mirror.

Damage to car mirror.

Budget Car Rental - Budget counter

Budget counter

Budget Car Rental - No sun visor

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No sun visor

Hertz Rent A Car - Full of gas at return. Still got charged for fuel.

Hertz Rent A Car

2.2(239 reviews)
0.5 mi

UPSELL. UPSELL. UPSELL…read more My husband was on a work trip in San Antonio and rented a car from Hertz through Priceline. He paid in advance. Upon arriving at the desk, there were only a couple people in front of him and multiple clerks working the desk so waiting was not a problem like many reviewers said. Phew. Unfortunately, he felt beaten down by the upselling. Remember, he paid already... asking about an upgrade. No. Asking about additional insurance (even more than he paid for through Priceline). No. Etc. He said they asked him for multiple things and wouldn't take no for an answer and had to say no at least 3x for each thing they suggested. He understands they want to make money but he paid for what he wanted and just wanted to get the car he picked online. Period. He used words as "obnoxious" and "annoying" when describing the scenario. Needless to say, he was happy with the price from Priceline but wishes to avoid the upselling in the future. Unfortunately, 2-stars due to the hassle from the clerk.

They changed the system since my last rental here in 2013. Now, Hertz is located inside the…read moreairport and a shuttle is not necessary. Getting a car with a reservation was extremely easy. I made a reservation through the Hertz app. I was contacted by text and email in the days prior to my arrival (mostly to upsell me ) but also had some important information. One important piece of information was that I could skip the lines and head directly to the car lot. There, I would find a list of names and you find your name and they tell you where your car is. I had "presidential circle" by my name which I never heard of before, but it allowed me to choose any car I wanted from two rows. We deliberated and checked out different models before finding one we wanted. It had 5 miles on it. No worries about brake and tire wear! And then we left. So easy. They scan the car and your drivers license at the exit gate. Could not have been smoother.

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Hertz Rent A Car
Hertz Rent A Car - New and well maintained rental car

New and well maintained rental car

Hertz Rent A Car - Long lines waiting for cars to arrive

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Long lines waiting for cars to arrive

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.2(189 reviews)
0.4 mi

From the start of my rental process the team was amazing! We got in around midnight so we were…read moretired from traveling all day. We were greeted by a sympathetic team member Gerry (Jerry) sorry didn't catch the spelling, who helped my wife and I get situated and was awesome BTW. I had left my phone, unbeknownst to me, at the welcome booth and was looking all over for it while we were waiting to exit and another team member(sry didn't catch his name) ran it over to us and did so with a smile. Really felt like it was above and beyond as they were busy with other customers. Upon returning the car, Jasmine, Jeff, Tyler and another man that I didn't catch the name of, were courteous, helpful and again going above and beyond, helped me with the second leg of my journey. For a work portion I had rented a different level car (cheaper for my company). I asked how much it would be to keep the car I currently had. I was told that they would allow me to use the current car at the price I had agreed to for the lower model. It's probably not a big deal to them, but not having to move all of our stuff and keeping the car that we were enjoying made a huge impact on us. Thanks SAT team. You did a phenomenal job.

Love, Love, LOVE that the car rentals are ON SITE at SAT airport! That's right, of all our Texas…read moreflights, this was the only one that didn't require a bus & my appreciation of that can't be put into words. I had a free rental day from points, leaving me a balance of $10 & some change. On check-in, (which I couldn't do online this time for some reason), the friendly agent confirmed the free day, amount in taxes, rental times, car type & insurance info. Driver's license & credit card on file, no additional deposit charged. I booked directly with enterprise online. We headed to the lot & were directed to our car with the keys inside, proceeded to the gate where the id was checked and we were on our way - total 10min. The car was as expected... actually, scratch that. We weren't expecting heated seats & were greeted with a toasty surprise when we hopped in on this uncharacteristically chilly day in TX. Return signage was clear & it was easy to navigate. It was the first time we've had the car inspected with reflective disks on return to check for hidden hood dings.. They must take damages seriously. We were clear though, so, all good in my book. Email rcpt was in my box by the time we hit the gate. Well worth $10 for a 24hr visit to my hometown!

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Thrifty Car Rental

Thrifty Car Rental

1.6(91 reviews)
0.9 mi

Does anyone pre-book a rental car only to show up at the location to be told they don't have any…read morecars, and they didn't honor their reservation? Because that's exactly what happened to me with Thrifty Car Rental at the San Antonio airport. I had a confirmed reservation (Confirmation #L4161609690) for a mid-grade vehicle, guaranteed with my credit card. In the days leading up to my trip, I received multiple emails and text messages from Thrifty assuring me that even if my flight was delayed, my car would be held because the reservation was guaranteed. Fast forward to Thanksgiving Day. I arrive at the rental counter after my flight, only to be told they had no cars available. No apology. No solution. No alternative. Just "we don't have anything" and essentially, you're out of luck--on a holiday, at an airport, after midnight. Both the customer service agent and the manager on duty were rude, dismissive, and completely uninterested in helping. Their explanation? That the system sends out "blanket texts" and emails. Apparently, those messages don't mean anything--even though it's the same computer system they were actively using to tell me I had no car. So let me get this straight: Thrifty's system is reliable enough to send repeated messages promising my car would be available Reliable enough to take and "guarantee" my reservation with my credit card Reliable enough that if I hadn't shown up, I'm certain my card would've been charged But somehow not reliable enough to actually honor a confirmed, guaranteed reservation? That's not a "computer issue." That's a business failure. Thankfully, Budget Rental actually came through and had a vehicle available when Thrifty did not--on Thanksgiving Day, no less. Budget saved my trip. Thrifty nearly ruined it. The entire purpose of pre-booking and guaranteeing a rental with a credit card is peace of mind. Thrifty offers none. What they offer instead is false reassurance, poor customer service, and zero accountability when they fail to deliver. If you're traveling for a holiday, a special event, or frankly any trip where you actually need a car, do yourself a favor and do not book with Thrifty. A "guaranteed" reservation with them clearly means nothing. Thrifty owes me more than an apology--they owe me a free mid-grade rental at any of their locations to make up for the stress, inconvenience, and complete failure to honor a confirmed reservation. Until then, I'll be actively discouraging anyone I know from ever booking with them.

This location is a joke. Understaffed, disrespectful, conflicting Info. Don't waste you time with…read morethrifty.

Photos
Thrifty Car Rental - Online check in is a joke.  Fill out everything online then wait on 1 hr line.

Online check in is a joke. Fill out everything online then wait on 1 hr line.

Thrifty Car Rental - The normal line every time I've been here...Thrifty Blue Chip. Here goes a 2 hour long wait.

The normal line every time I've been here...Thrifty Blue Chip. Here goes a 2 hour long wait.

Thrifty Car Rental

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Payless Car Rental - carrental - Updated May 2026

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