Easy fridge problem fixed quickly by professional. This should be the whole review but lets go deeper. My fridgidaire refrigerator was not cooling even though the freezer was working. I contacted Payless and spoke with Henry. He set up an appointment for the next day, showed up when he scheduled the appointment and began the work. After examining the parts, he figured out the problem, left to get the appropriate part then returned in a couple of hours to complete the repair. Fair price, quick repair, courteous repairman. Doesn't that merit at least 4 stars? Here's how he earned the last star. He thawed my freezer and cleaned up the mess. Also, only took payment after the complete job was done and fridge was working properly. I would use him again. read more

Henry came to repair my ice maker which did not work on refrigerator. We waited till the next day and it has yet to make ice. He said he'll order another part and kept giving us the runaround and never came back to fix it. We're out of $200. Do not use him unless you want to donate your money to a dishonest and disreputable person!!! read more

Henry is not a honest business person. He agreed to do 3 repairs. One for a dryer, another for an electric range and the last for a dishwasher. After the repairs to the dryer it makes a noise. After Henry ordered the electric range parts. I never heard back from him. I emailed him, called him on his multiple phone numbers and no reply. Listen to the 1 star reviews - stay away. Now I'm in the process of going through with the Better Business Bureau. Henry shouldn't be in business. This took place in August 2023. If I could he would receive zero stars. read more

Never once have I been compelled to write a review, but, our experience with this business needs to be shared. We called Saturday June 30th for an inoperative LG washer. They promptly responded on the same day. After a review, they said the repair will be done Monday July 2nd. On Monday July 2nd, they advised the part wouldn't come until July 3rd. Today, July 3rd, the repairman "fixed" the washer. Upon starting it with him, water was pouring out of the front of the machine. Now, other parts need to be sourced and the repair won't be completed until July 5th at the earliest. Laundry I need to do before a long vacation now cannot be done. If the vendor was forthright and gave accurate timeframes, my clothing could've been brought to a laundromat. But, we valued their words and now regret doing so. In addition, only 1 repairmen was available each time. This meant removing the dryer on top of the washer with the repairman, placing it back when the washer was "fixed" and then removing it again because it wasn't fixed. I definitely cannot recommended this business to anyone and won't do so. This all could've been avoided with accurate information and a thorough initial assessment. read more

My GE french door refrigerator stopped cooling in the fresh food area while the freezer kept chugging along fine. Rather than perform a DIY job (requiring endless internet searching, shopping for parts, etc.), I simply wanted to get up and running again ASAP so I decided to call this local repair shop. I was paid a next-day visit and was quickly diagnosed with an issue with the evaporator fan. Unfortunately the part was not readily available so I waited 5 days for the part to arrive and for another house call to happen. In what seemed like a pretty lengthy gap between visits, enough internet research on my part did seem to point to a faulty fan. On the second visit, shelves and trays were disassembled. I happened to also have a frozen and clogged drain and it was quickly corrected with some hot water, a coat hanger, and some elbow grease. I found myself helping out quite a lot, grabbing towels, cleaning compartments, disposing of ice. No big deal as I was learning about the disassembly as things were going along. After the repair was completed I had cut another check for the remainder of the balance. That night I waited patiently for the refrigerator to cool with no luck. By the time morning came around, it was still running at a balmy 68 degrees. Filled with disappointment, I had no choice but to cancel the check with my bank and speak to Henry about what had happened. I had little confidence in my refrigerator being repaired if I had continued the partnership. I decided that given the amount of research I had put in, I would either fix it myself or ultimately pay for a very expensive GE tech to make a house call. In hindsight, there were many problems with the way my refrigerator was tended to. For one, it would have been ideal for the main control board to be tested to ensure that the fan was 100% to blame. The control board is easily accessed in the rear panel after removing two screws. However on the initial service visit, a few moments of turning the lights off and on inside the fridge seemed to be enough of a diagnosis. More thorough troubleshooting would have really put me at ease. Second, even after the fan was replaced, there was little to no effort to test the fan properly. In that time, I had not heard or felt the fan come on at all in the fresh food area. It was just kind of... "adios, let me know how things turn out." Most importantly and most critically: A quick search for the evaporator fan on the GE website shows that it has an updated part, along with a software update and service bulletin that goes along with it. This is entirely different from the part that was provided to me. Once I purchased this part online (which arrived in just 2 days as opposed to 5), I had gone through the same disassembly that Henry went through, replaced the fan, updated the software, and things are now running at the exact temperature of 37 degrees. It's great to be able to eat fresh, non-frozen food again! In the end I did learn a bit about refrigerator disassembly and how to clear a drain, so there was some value there. However when it comes to appliances with motherboards, dual evaporators, software updates, and touch screens, there was very little confidence shown in the task at hand. To be frank, there was a general air of bewilderment that I observed which didn't instill much reassurance on my part. If you're not much of a DIYer and don't have the time to invest to do your research on parts, assembly diagrams, and troubleshooting, by all means I recommend you give Payless a call if you have an older appliance in the 8+ year range. However I cannot recommend the same for anything that you might have in your home with the latest bells and whistles. read more

I called on 4/13, to have my fridge repaired. My first initial phone call there was no answer, so I left a message. Henry called me back in twenty minutes. We scheduled an appointment for the same day, I was absolutely thrilled because I have a large family and needed a working fridge. He arrived on schedule and told me I needed a part and the part would take 7-10 days and I would have to pay for the part up front and then he would return when it came in and install it. I was hesitant at first because that was a long time to go without a fridge, but I agreed. I paid him $152.00 for the part, he wanted cash but I paid him with a debit card, I felt confident with him because of his reviews. I waited to 4/21 t o call him about the part- no answer. Called him three times that day, left a message- no answer. I sent him a text- no answer. 4/22 called twice, left a message- no answer. 4/ 23 after still not receiving a message and going almost two weeks without my fridge, I called my bank to dispute the 152.00 charge. My bank reversed the charges right away. I'm so thankful that I didn't give him cash, because I would be out that money. Just be careful with him, if you choose to use him, because you may not be able to get him to return if you give him money in advance. read more

I had been meaning to fix my washing machine for a while. I just never got around to it. I made a few calls and the appliance people I spoke with wanted to schedule me for a few days out. I really didn't have that kind of time. Henry was extremely prompt and showed up the same day for a diagnosis. He is a true professional. I was impressed my his professionalism and knowledge. I initially called for the repair of my washing machine, but he was so knowledgeable I started showing him other appliances that needed fixing. He order the part for my washing machine and it was repaired the next day in under 30 minutes. As far as appliance repairs go this one was seamless. His prices are competitive and reasonable. I will recommend Henry and Payless Appliance Repair to all of my friends and family member. Thank you Henry!! read more

Took my money looked repaired. It's not. Will not return my phone calls. Do not use this service! Now have to go through bbb. Waste if time and with a broken washer still. read more

First let me say I usually do not write reviews, good or bad. This time I HAVE TO! Once AGAIN amazing service. The woman I spoke to on the phone was VERY friendly & helpful. Henry was here within the hour of my first phone call ON A SATURDAY afternoon. (Today). He came in, took the bottom of my dishwasher apart, drained it {and cleaned the floor afterward}! Problem? The drain at the bottom was clogged with debris. Small stuff, but enough to make the dishwasher not work. Now I have to say while it's not an old dishwasher, if Henry would have told me I needed a new pump, I would have believed him. But he didn't say that!!! He unclogged the drain and put everything back together for such a minimal price I still cannot believe it as I type this review. THANK GOD I kept his number. He was here once before to repair my dryer & EVERYTHING I said above were the same circumstances the first time, except I had called him at 6:00pm on a weeknight and he was at my home by 7:30pm that same evening. Not to mention he pointed out that at some point previously our dryer had a small fire inside it that we never even knew about. I STILL have my dryer, good as new thanks to Henry & the team @ Payless! I will NEVER call anyone else for my repairs & anyone reading this should look NO FURTHER! Call Payless!!!! 5 stars are not enough for this company!!! They deserve more!!! read more

Payless Appliance Repair - My updated card given to me by Henry! - Appliances & Repair Near Me - Elmont, New York

An hour and a half after my initial phone call, my dishwasher is fixed! I did some trouble shooting with the help of the Internet, and had basically determined that I needed a pump. Toyed with idea of doing it myself, but am glad I didn't. Less than an hour after my call, a gentleman showed up. He was polite, neat, and quick. Replaced the pump for what seems a reasonable price, left no mess, have a nice day. What more could you ask? read more

My wife and I smelled gas in the house and called a few other places that wanted to come in two to three days. Henry immediately established a sense of urgency and arrived within thirty minutes. He addressed and solved the problem quickly, efficiently, and the price was reasonable. read more

Henry was great! When I called the number, he answered immediately and was very helpful. He gave me a service appointment for the next day and quoted the lowest rate I had found compared to three other technicians I spoke with. He diagnosed a malfunctioning coil on my stove, ordered a new one, and came back two days later to replace it quickly and efficiently. The stove is working great now! Highly recommend him for all your appliance repair needs!!! read more

I cannot speak to the company but I had a run in with one of their drivers I had to share. I was driving to work down a very, very busy Graham Avenue in Brooklyn when this black Nissan Pathfinder starts riding my ass and driving erratically. It's a two way street with constant traffic in both directions. A few blocks of this and the guy suddenly swerves out into oncoming traffic across double solid lines and nearly causes a head on collision to pass me (I was already going the speed limit). It was terrifying. I was so upset I called the police and the number in the back of the vehicle. All I can say is that I wouldn't want someone that reckless, stupid, and dangerous doing any sort of repairs for me. read more

I called because my Samsung dryer was once again not producing heat. Though I fixed the dryer myself before, I didn't want to spend the day taking apart and reassembling a dryer. I called Payless, and we scheduled an appointment for the next day. I was given an appointment window between 8 and 10, and Henry was there a little after 8 am. He got my dryer up and running promptly, and the price was just and fair. Payless Appliance will be on the top of my list when I need an appliance repaired. Excellent service very personable Prompt. read more

Update: They delivered the cash refund to me after about 2 weeks, with constant follow-up. JR does seem polite and professional, and even though I had a bad experience with paying them cash upfront, I would use them again for regular repairs. Also, I did change my order from a used stove to a new stove, which may have resulted in my not getting either a stove or my money back in a timely manner. If you do order a refurbished stove from them with cash, it may be okay. read more

I came across Payless Appliance Repair thanks to the many great reviews on Yelp. I called Henry yesterday evening regarding some of my stove burners not lighting up and not only did he come by on the same day within an hour of my call but resolved my issue in minutes. He worked quickly and charged a fair price and as a bonus, he was able to find some burner trays for my stove. We need more upstanding, prompt and courteous guys like Henry. read more

This is a local small business that should be supported. Saturday before Easter around noon our washing machine quit. Being a Kenmore and we had a contract with Sears for our snow thrower we called them. For $129 someone could come an look as long as we signed a yearlong contract at $50 a month for all appliances. We called another local place who said they would call back in 5 minutes. 40 minutes later we called Payless who said they would be over in 15-30 minute. We didn't talk price so we were unsure. Henry showed up in 20 minutes and was very courteous. He asked about his boots worrying about our floors which was no problem. He diagnosed the problem in 5 seconds - had the unit opened in 5 minutes and was done with the job in about half an hour. Henry helped us get on with the Holiday weekend at a very reasonable price. read more

I called this company because I like to keep local small businesses going. I called last Saturday evening. Henry offered to come immediately. I told him to come on Tuesday after noon, as I was having other work done the same day, I called him at 1:00 p.m.after the first repairman had completed his job and he came immediately. The repair took under 1 hour, the rates were good, and I had the afternoon free to complete some chores. Win win for me. VERY PLEASED read more

I am thrilled to have found a local handyman whom I can trust; I respect people who combine professionalism and courtesy, and Henry did exactly that with his precision and friendliness. He came--right on time--to examine an issue with our fridge. I thought I had been hearing an abnormal noise; my husband suspected that I needed my ears checked more than the fridge. Henry set my mind at ease that our fridge is functioning properly and that the sound I am hearing is totally normal. When we need a handyman in the future, I will absolutely call Payless (and you should too). read more

Had an issue with my washing machine not draining. Called Payless and Henry came within 20 minutes. Very courteous, and friendly. I told him what I thought it might be and he went right for it and fixed it. Turned out it was an easier fix than we expected and he charged us less than he originally quoted. He was quick and knew exactly where to look. Did a great job, would definitely reccomend. read more

My washer stopped working on Sunday, I called the store where I bought the washer and they said my warranty expired.. no one could come for three days! I called two other repair places and they said the same thing! I was frustrated as anyone who has a family knows... no towels! No clean clothes! I was planning to go to the local laundromat when my daughter said, "Let me check Yelp!" She found Payless Appliance Repair.. I called and J. R. came to my house in less than half an hour! He was wonderful! Assessed the situation in no time... I needed a drain pump and my washer was fixed same day I called! J. R. was professional and personable and so competent! I highly recommend Payless Appliance Repair, don't hesitate to call if you have an appliance that needs repair! They won't keep you waiting for days like other places! Great service and very reasonable. Thank you so much J. R. ! read more

I called Payless Appliance Repair on a whim as the place I usually use was unable to fix my washer. I read their reviews and the call was made. JR came and fixed my washer and my broken ice maker! What a great man! He fixed both items quickly and the price was inexpensive as well! I highly recommend JR. This is my new go to man and place! read more

Henry came by to fix our AC unit. He was prompt and friendly right from the start. He was quick and answered all questions I had. When he found out the issue he was honest and said it wouldn't pay to fix it and we were better off buying a new unit, trying to help us out. He repeatedly told me he wished he could more, but he did more than enough! Highly recommend Henry!! read more

I have never left a review before but after my experience with Henry at Payless I wanted others to know just how good this repair service is. My LG dryer was making awful noises. I called on a Monday around 8 and my call was returned within the hour. Henry was at my door before 10. He checked the dryer, cleaned an amazing amount of lint out of it and replaced 2 worn rollers. He had the parts on his truck and within 30 minutes all was repaired. Henry was polite and very easy to talk to. The repair was reasonably priced. I would highly recommend this company. read more

I called early Saturday and he was at my door by 10am to fix my broken washing machine. He quickly figured out the problem and told me that I need to replace a part and he could order it for Monday and will try to get it to same day if possible. 4pm that day he rang my doorbell with the part and was done within 30 minutes! He left everything clean and saved me a lot of headaches (busy mom with no washing machine for days). And his price was very reasonable. I highly recommend Payless and have told all my friends and family about him! read more

Very unreliable! Henry came to fix my dishwasher, paid him upfront for a part & he replaced it, assumed it would work & it did but only for a day or two, then was having same issues. Took a month of phone calls to get him to come back, finally did & he said it was another part that we again paid upfront for. Replaced it but did not work. He left saying he had to go to another appointment but promised he would think over why it wasn't working & come back. Been trying to reach him for weeks now & still no response. We spent over $300 & dishwasher still broken. He should have given us our money back & apologized that this was out of his league but he chose to completely ignore our calls & texts & keep our money. Very bad, DO NOT RECOMMEND!! read more

Have used twice in past year. Once for a refrigerator that stopped cooling and once for a dishwasher that wouldn't turn on. Really good experience both times. Arrived when he said he would, showed me the problem, explained the fix and performed service quickly. Really great and friendly service. read more

Just moved into a new house and the dryer stopped working. Called payless at 3pm, by 6:30pm that night it was fixed and working perfectly!

Would absolutely recommend! I had a major issue with my LG fridge. J.R, the repairman, worked with me on price, was very fair, patient, and effective. It would have been easy for him to take advantage of the situation being I had no working fridge, but he didn't and I appreciated that. He was willing to stretch his work day out further just to allow enough time to get the work done. read more

Called about a fridge/freezer that wasn't getting cold enough. He took a look, said it was a broken fan, replaced the fan with a part he had in his truck, and the fridge is working again. Quick response, good service, fair price. I'll definitely used these guys next time I need an appliance fixed. read more

Henry from Payless Appliance Repair was courteous, punctual, friendly and efficient! He was able to diagnose and fix my Maytag washing machine. I will definitely contact him should I need to repair any other appliances I own. read more

Great service. Came at time promised. Honest and reasonable prices. Will definitely recommend him to family and friends

I called these guys because my stove was not working. I was told that J.R. would arrive at my home by 1:30p and he actually arrived early. He was professional and courteous and was done in approximately 30 mins. I was impressed and I would definitely recommend to friends and family. Most importantly my stove is now working again!! read more

Henry, owner and technician was totally competent, kind, and most of all, his pricing was very reasonable. He answered his phone at 6:30pm and was ringing my bell at 7:30 the next morning, as promised. He gives superlative service. He is my go to appliance repair guy from now on. read more

Henry is the best! When my dryer died in the middle of laundry day, he came in less than an hour to assess the problem. The computer board needed replacing so he got the part and returned to fix it the following afternoon! Such a nice man, trustworthy and reliable--I call him Henry, the Hero! read more

Wonderful service! On time. Polite! Good prices. Definitely recommend!

Three days ago our washing machine stopped during the rinse cycle and wouldn't spin. I called Payless this afternoon and Henry came by this evening. Without even having to open anything up, he knew exactly what was wrong with the machine. He had all the parts with him and within half an hour everything was back to normal. Henry really takes pride in his work and is very confident in what he does. All I can say is amazing customer service and an impeccable turn around time. read more

If you need appliance repair, please DO NOT GO WITH THEM. I called them to service a washing machine because they were close by (Foolishly, I did not go with my usual, very reputable repair company because they are further out east and wouldn't be able to come for a couple of hours). The person I spoke to, the same one who came to my home, was named Henry. I was made aware on the phone that cost of the service call was $55...ok that's fair. After inspecting my washer for 2-3 minutes, he told me that he saw an oil leak and it needed a new transmission...fair enough. This is when things went totally downhill. Henry said I'd only had to pay $50 for the service call and that he'd call me the following day to tell me the price for the repair (including parts) and that he'd deduct the $50 service charge. No call for the next 2 days from Henry, so I call him at 11:30 on the 3rd day and he answers sounding like he just woke up, and very uninterested. He said he'd call me by the end of the day and no call again, and no follow up after several attempts. Basically he made an easy $50. BTW, had someone else look at my machine, and there was no oil leak. I've never had a worse experience with any service company...but came away with a valuable learning experience. Henry, if business was that bad, I would have given you the $50 instead of being deceived for it. Maybe if they provided half way decent service, business would be better. I could have cancelled payment, but didn't. I wish you use it for something good. All the best to you anyway. read more

Absolutely the best appliance repair around! J.R Showed up on time and had my dishwasher up and running in 10 minuets!! Courteous and honest with price. I will recommend to all my friends. Thank you Payless Appliance Repair!! read more

How quick was that? I searched all day to find a repairman for my 6 yr old Samsung washer. After reading the reviews here I decided to give Henry a try. I called at 6:30 and asked if he could get here in 3 days. He asked How about tonight? Really? Yes. Great. He was here in 30 minutes. Figured out the problem in less than 10 minutes, Had the new part with him, All done in under an hour, I think he was just showing off. Great job. Yes he is now my Go To. read more