There are 30 people standing in line and one window open at 10:50 in the morning so far about six…read morepeople have just walked out there is nobody at the front desk i've been a member for 32 years. This place sucks immensely. After all these years being here this place has gotten so bad. I'm gonna start looking for a new bank. Do not start an account here at Bay Federal.

I can't say enough great things about Bay Federal Bank, especially the incredible team at their…read moreSalinas office. From day one, they've been nothing but helpful, going above and beyond to assist with everything we've needed. The staff is not only professional but also friendly and genuinely care about their customers. Whether it's answering questions, providing guidance on financial decisions, or just making banking easier, they've always helped us and been so kind. We love that team so much!!

I want to give a special thank-you to Claudia at Golden 1. I came in right before closing and had a…read moreproblem that could have turned into a major inconvenience. Claudia took the time to listen, understand the situation, and came up with a smart solution by helping increase my Wells Fargo card limit so I could complete my payment before 5:00 p.m. Her knowledge, quick thinking, and willingness to help saved me a lot of time and stress. What impressed me most was that she didn't just process a transaction--she genuinely looked for a way to solve the problem. Customer service like that is rare these days. Thank you, Claudia, for going above and beyond. Golden 1 is fortunate to have someone as professional, knowledgeable, and helpful as you representing them.

They offer the best rates on car loans, personal loans, certificates of deposit. You don't have to…read morevisit the place either. You can apply online or on the phone as well. I received my approval the next day. They explain everything clearly!!

Soledad was amazing today !! Polite , knowledgeable…read moreextremely kind and willing to help Will be making all transactions here as of now

Best customer service! Kind, attentive, and professional. I will never bank anywhere else.read more

HSBC BANK..Does that name ring a bell, well it should !!! you may be getting robbed…read more Do you have more than one credit balance with HSBC BANK, do you know they refuse to allow you to pay "EXTRA " payments in order lower the debt you owe to them ? The scam works like this: You have two credit balances with HSBC BANK. You make your monthly required payment to satisfy BOTH credit balances for that period..plus any more you wish to pay right ? Then they take your payment, divide it up to pay the higher balance principle and interest right ? everything sounds good so far...Here is where it gets crooked: They take a portion of your payment, and pay the interest, on the lower balance, then take a tiny fraction of your payment to pay the principle...so tiny in fact, that the principle actually hardly ever gets reduced. But here's where it really gets crooked !!!! They refuse to allow you to make any "EXTRA " payments to that lower balance alone, even after you have already made ALL the required payments to ALL balances you owe on for that period..That payment manipulation creates the long term interest debt obligation to you...the abused customer.. HSBC has said they do not refuse any payments, but when I say I want to pay off that lower balance right now....They say we cannot accept the payment and allocate it to the lower balance.....DUH...did they just refuse to accept a payment ? you bet....HSBC has twisted the fair credit and banking law to lock you into debt with them...Write your State Representatives, and complain like hell, get in touch with Federal Trade Commission, Talk to the Media,....Fight back...Don't let HSBC rob you again and again...Don't let anyone confuse you with Bank Jargon, regarding credit agreements, There will be people who will try to insult you, lie to you, and otherwise abuse you into thinking you are out of line....The simple fact is HSBC is robbing you, no two ways about it....

5-Star Review - Outstanding Experience at Monterey Credit Union…read more I had an amazing experience working with Jaime Serrano from Monterey Credit Union! He went above and beyond to help us with our auto loan. From start to finish, Jaime took the time to explain every step of the process clearly making us feel confident and informed throughout. He was incredibly cordial, patient, and knowledgeable, answering all of our questions and ensuring we understood all the details before moving forward. It's rare to find someone who truly cares about helping you make the best financial decision, but Jaime did exactly that. We're extremely grateful for his professionalism and support, and we highly recommend anyone looking for an auto loan or financial guidance to reach out to Jaime Serrano.You'll be in great hands!

Tellers are nice enough, but the manager (male) is condescending and rude. Arrived at the newly…read moreremodeled location in Monterey today. Tellers are at "open" desks instead of the old style, where you can put down loads of cash and no one would know better. Now you're just letting everybody in line know your business, I let the teller know it felt too exposed. Asked who the manager was and politely let him know my thoughts. He didn't even acknowledge the concern/feedback, his answer was "this is just the way we do business now". Likely not going to have my business or my kids any longer with that attitude.

One of the worst companies I've ever had to deal with. Do not give them your financial information!…read moreThey are are a predatory scam. I reported them to the BBB.

I have been a customer with OneMain for over 15 years. I wanted recieve more funds...which I have…read morehad this current loan for almost 3 years (on workers comp for a year), never had a late payment...I applied online and was notified I was approved, then received a text this morning stating I was approved. So I called them this morning and got a complete run-a-round today..just to get a call at 5:15 pm stating they could not approve my loan. So all day I was told I was approved then after 5 pm called and told they could not approve me due to I was on workers comp for a year (yet my payments were always on time).