Good lucking getting assistance for anything except a normal transaction. I had to get a refund for…read morea lost money order and was told to wait 1 month to get it reissued. But I had to call every week to see when it would arrive. And of course when I called, nobody knew what was going on, or knew what I needed. Which lead to 10+ minute waiting on the phone. When it finally arrived, I needed to wait for a manager to be in to give me the money order. She works Monday-Friday, but I couldn't be told the hours, just the afternoon. When asked if she would be available after 6 (when I get of work), I was told they don't know. Extremely frustrating, and extremely scary to know that this is what you go though to deal with problems. This is a business who needs customer service training.

Sadly this is a Very racist establishment if your a black male person. I would advise against…read moregoing here. The service is terrible and they won't cash a check unless your Hispanic even if you have a pls card and current account in another branch .This is a PLS where if your black you should expect Very nasty treatment .It took over 15 minutes to take my check and check the fund availability . They even Contacted the issuer then she called her supervisor and the supervisor told me her manager denied me as it's my first time there and cashing from the company that verified the funds . I thought I'd warn as many blacks as possible.

Tried to use thier coin machine but after putting all my coins inside...I find out that the machine…read moreis jammed with trash and broken. One of the employees opens the machine to then tell me to pick out my coins from the machine one by one..which took up a extra 10minutes of my time. After experiences this horrible customer service I asked them to waver the $4.57 machine service fee and I was then told "they couldn't do it" twice. I would honestly never want to waste my time here again.

Horrible I went to send my money threw western union and was told because of the id I had I…read morecouldn't but previous to the day I have send multiple time with the same I'd I use then the lady wants to be rude and ask stupid questions as to why I'm sending the certain amount I can send whatever I want I work for my money definitely going to upper management because this is horrible place of business u have workers that's don't wanna do they job

This afternoon I visited the location. It is a nice location but the employees are rude, impolite…read moreand bad-mannered demeanor. The employees has unapologetic behavior. she so unprofessional and does not how to deal/treat customers. She needs a refresher course how to treat a customer. Customers don't leave bad companies, they leave bad management.

So I went into one of your New York locations actually the Riverdale location in the Bronx and I…read morestood in line and waited like everyone else. I was tired and in my uniform from work which showed I worked in a financial institution as well. I watched and waited as 3 other customers got their money orders with no problems. When it was my turn to get a my transaction done I ran into a problem. I went to the window and asked for a 5 dollar money order. I was asked a question I have never been asked in my life and I used to work in a check cashing place myself. She asked me for documentation for why I needed a 5 dollar money order, not $1000 but a $5 dollar money order. I then proceeded to ask her why when the 3 other customers that happened to speak Spanish as well ask for money orders they did not get the same treatment I was getting. She asked me not to make it a racial thing when it was because I then asked her what was the reason for asking me for documentation and she said that she had no answer for me. I was so embarrassed and felt so uncomfortable after leaving that place. I was just getting a five dollar money order for my elderly mom that needed to pay her landlord for a new mailbox key. I showed her what I needed the money order for and asked her why didn't she do this with all the other customers and she was quiet. She ignored my question and after I asked multiple times she finally told me she did not have a reason for doing what she did. As a black working woman, I feel so humiliated by what happened this evening. She even called someone to get a "second opinion" about whether or not documentation was needed for a money order. I know from working in a financial institution for many many years that is not in the policy to ask for documentation for a $5 dollar money order. She was discriminated and that is unacceptable. I will never be returning to that location again. My mom has been going there for years and I will make sure she no longer does business there.

I went in to use change machine. I put the money in but it did not start to count. Employee was…read moreworking with someone so I waited my turn. I let her know it wasn't working and she stated I tried to tell you. I said miss I'm wearing headphones and you're behind 10" of plexi glass. No way I could hear you. I asked why don't you have a sign? She stated no sign could be put on without the bosses permission. I called the manager later that day only to be told she had to speak to the employee. The next day I called several times- no response. I gave the manager my number- no call- so I guess the plan is to just keep my money.

I had a very positive experience this PLS. I went to purchase a money order, and despite the…read moreconsiderable line, the young man who served me, Luis, handled the situation with great efficiency and professionalism. He treated me kindly and was very respectful at all times. At the same time, he was quick and efficient with my request, while also providing excellent customer service. I love finding competent and committed staff. Without a doubt, this is excellent service that deserves recognition.

Could not cash my payroll check bc I was told I have to come in during my company's business hours…read more I work those business hours.