This afternoon I visited the location. It is a nice location but the employees are rude, impolite…read moreand bad-mannered demeanor. The employees has unapologetic behavior. she so unprofessional and does not how to deal/treat customers. She needs a refresher course how to treat a customer. Customers don't leave bad companies, they leave bad management.

So I went into one of your New York locations actually the Riverdale location in the Bronx and I…read morestood in line and waited like everyone else. I was tired and in my uniform from work which showed I worked in a financial institution as well. I watched and waited as 3 other customers got their money orders with no problems. When it was my turn to get a my transaction done I ran into a problem. I went to the window and asked for a 5 dollar money order. I was asked a question I have never been asked in my life and I used to work in a check cashing place myself. She asked me for documentation for why I needed a 5 dollar money order, not $1000 but a $5 dollar money order. I then proceeded to ask her why when the 3 other customers that happened to speak Spanish as well ask for money orders they did not get the same treatment I was getting. She asked me not to make it a racial thing when it was because I then asked her what was the reason for asking me for documentation and she said that she had no answer for me. I was so embarrassed and felt so uncomfortable after leaving that place. I was just getting a five dollar money order for my elderly mom that needed to pay her landlord for a new mailbox key. I showed her what I needed the money order for and asked her why didn't she do this with all the other customers and she was quiet. She ignored my question and after I asked multiple times she finally told me she did not have a reason for doing what she did. As a black working woman, I feel so humiliated by what happened this evening. She even called someone to get a "second opinion" about whether or not documentation was needed for a money order. I know from working in a financial institution for many many years that is not in the policy to ask for documentation for a $5 dollar money order. She was discriminated and that is unacceptable. I will never be returning to that location again. My mom has been going there for years and I will make sure she no longer does business there.

Tried to use thier coin machine but after putting all my coins inside...I find out that the machine…read moreis jammed with trash and broken. One of the employees opens the machine to then tell me to pick out my coins from the machine one by one..which took up a extra 10minutes of my time. After experiences this horrible customer service I asked them to waver the $4.57 machine service fee and I was then told "they couldn't do it" twice. I would honestly never want to waste my time here again.

Could not cash my payroll check bc I was told I have to come in during my company's business hours…read more I work those business hours.

Use to be my favorite all time cashing checks spot. I don't…read moreknow what happen this place is gross now. Homeless people sleep inside and do other things it's hard to feel secure when your counting your whole they are staring at you. The place is just dirty it's like people just go to work and don't worry about how the outside looks. Garbage all in the floor food ad well. They will only have 1 teller and the line gets crazy packed. What ever happen to the management team they had I wonder who's running this place.

I'm disappointed in this cashier it's never crowded but the female workers are rude they act as…read morethey don't want to work nor do they say thank you , you welcome, please come again none of that and they always talking among each other to make it seem as they doing something else they need more training on how to be professional at the work place it's sad

I purchased a Western Union Money Order which was stolen and cashed at this location in September…read more2016. I have alerted the New York State of Financial Services. Very corrupt!