I am thinking 3.5 stars, but since that isn't an option, I will go 3 so as not to over inflate the review.
After leaving Harrod's, we were starving and it was very cold outside - so we tucked inside Paxton's Head. There were a couple of other spots on the street - a Chicago rib restaurant, which didn't sound terrible exciting (I can get ribs anywhere and it was rather pricey) and Mr. Chow, but ultimately we stopped in Paxton's Head because it seemed more authentic.
Downstairs was a pub area and it was jammed packed - so we ventured upstairs to the Off the Hook restaurant. There was limited seating and just one guy to run the entire floor. He sat us quickly, but we could tell he was swamped. A guy from downstairs and spoke to him, saying I know you need help, but we are swamped too and he would send someone up when he could. We were there a bit over an hour and that help never arrived.
I will say the server moved very fast and I felt a bit sorry for him in taking orders, seating people, picking up the orders and being the cashier as well. While running around the floor, he would stop and go to the kitchen when the cook knocked on the door to indicate the order was up. One person in the party ordered the steak & ale pie, one the chorizo chicken with mashed potatoes and I the 3 bangers with mash. All of us enjoyed the good. One person ordered a diet coke, but when she requested a straw it was indicated that there were none upstairs. I ordered a Guinness, but was told there were no beers on tap upstairs - so I ventured downstairs and ordered a pint.
Downstairs it was crowded and understaffed as well. Waiting there at the bar it took a while to get the pint, but eventually I did, and was able get one and take it upstairs. Following the meal, we asked for a dessert menu and were pleased to see sticky toffee with butterscotch. Wow - that was incredible and worth the wait.
The biggest challenge was the seating was limited and the tables were small. My legs didn't really fit underneath. Another down note was the bathrooms were tiny. It was just slightly wider than my shoulders and not much deeper than a person standing. In fact it was so tiny that while I was standing there I kept setting off the hand dryer. But it was workable and clean.
The server was very friendly and handled the crowd well. There were larger parties that had a reservation, but there were no tables available at the time. He held one behind us, and as we were leaving, he prepared it ours and the table behind for the large party. He was definitely hustling, as were all the employees. The food was excellent, the staff efficient, but the downside was the operations. Being a Saturday and the beginning of the Christmas season, I would expect it to be busy as people leave Harrod's, so I would expect more staff. That would have alleviated some of the challenges and the need to rush all day by the employees. That would also have ensured straws and tapped beer were available upstairs so that customers did not need to go downstairs on their own and bring it back up. read more