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    Pawsitively Sassy Grooming

    5.0 (1 review)

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    4 years ago

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    Mak's pampered pups - Before her grooming. Happy and fluffy!

    Mak's pampered pups

    (1 review)

    I took my puppy Nala to Makayla for her very first puppy grooming yesterday. We decided that she…read morewould be left somewhat fluffy, with her fur about 3/4" long. when I returned to pick her up I was shocked to find she was almost shaved but since that was only cosmetic I didn't say anything about it. I thanked Makayla and tipped her well. On the way home it was obvious something was really wrong with Nala. She wouldn't stop crying or shaking her head. She was rubbing her ears. She was also scratching, licking and rubbing her bottom and her paws. When I got home I couldn't seem to soothe her so I looked in her ears and saw the bloody mess you see in these pictures. At just 12 weeks old, Nala was way too young to have the hair removed from her ears. But regardless, no dog should ever be injured during their grooming and their hair should never be pulled so violently from their ears as to tear the skin and make it bleed. To make matters worse Makayla's set up is far less than sanitary. Poor Nala has a fever tonight and her ears are obviously infected. I've made an appointment with the vet for tomorrow, which was the soonest they could get her in, and in the meantime I spoke with a couple of vets and a vet tech that I know who recommended some pain medication and topical ointment to help ease Nala's discomfort. That was another $50. Then I will have the vet bill tomorrow and I'm sure the course of antibiotics to pay for. Still, the cost isn't nearly as important to me as the fact that my dog was injured being groomed and I didn't get so much as an apology out of Makayla. She told me if I brought Nala over there today she would pour alcohol in her ears! That sounds so incredibly painful I couldn't believe she suggested it and when I told the vet it had been suggested he was incredulous. He said not only would that create extreme pain but it would make the situation much worse. I'm still not sure what's going on with her paws or her bottom, but I will have the vet check her out thoroughly tomorrow. The bottom line is that a competent groomer would NEVER have done something like this! A decent human being would've at least apologized and offered a refund. I felt an obligation to write this post with the hope that I might help prevent someone else's beloved pet from being injured at Makayla's hands.

    Pawsitively Sassy Grooming - groomer - Updated May 2026

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