I do not recommend this place, I see the motto and I agree your dog should not be terrorized, but I was charged $25 for a "membership" with no apparent benefit to being a "member" and then $55 for what I thought was going to be a grooming for my Frenchton. What I got was a shampoo, they were not "able" to trim her nails, even though she is a very passive dog, has been going to groomer since she was 3 months old and she has short short hair so she didn't get a cut? If it was easy to trim nails I would do it myself, I can give her a bath, I don't need to pay $80 for a bath. So unless its easy to trim your dogs nails ( which again if that were the case you would do it yourself) then go to someone with skills to make them more comfortable and get the nails done as asked. This was the main reason I went there, and If they would have said, we may or may not trim the nails based on how the dog feels, I would have gone somewhere else to begin with. When I asked for a partial refund I was told, rudely, that the groomer was having a rough day, and didn't want to get upset and that the nails are added on if possible, so I paid almost $60 for my 22lb dog to get a bath. YAE!! I guess I'm on the hunt for a better groomer. To bad as it's next to an awesome dog day care and was convenient. read more