My family was desperate to find a mobile vet to come out to do an at home euthanasia so that our…read moredog could pass peacefully at home. After several calls to other businesses who exclusively offer at home euthanasia specifically, but were not willing to come out on such short notice we were given Dr. Wong's contact information. She also came recommended by a member of our normal veterinarian. She was kind and willing to come out on a Sunday with little notice, and she allowed us to wait until 7:00 pm so that my brother could be there. She had excellent bed side manners and was very kind. We were able to have our other dogs come in and say goodbye to Angel before she passed. She sedated our large dog, Angel, enough so that she was completely relaxed and at peace. She even allowed us to take a family picture with Angel. Dr. Wong gave us the gift of our beautiful Angel dying with dignity surrounded by family and I can not thank her enough for that.

Willow has been absolutely amazing! It doesn't matter which vet we were with. The clinic was quick…read moreto respond and get you scheduled when needed. They are fair and do a great job of explaining their findings. Most importantly, when it came time to make one of the toughest decisions I've ever had to make, they were caring, compassionate, empathetic, and just simply wonderful. When I wanted to hold my little fur baby on my chest, while laying on the floor, they got done with us. When my heart allows me to have another ball of fur, I will definitely be back to use Willow Animal Clinic.

Our beloved Bandit was bitten by a copperhead snake a few days ago. His mouth swelled and he was…read morevery lethargic so I called Auburn Animal Hospital to see if they could treat him. They told me to bring him in, so I rushed him over. Dr. Stallings gave him fluids, steroids, and pain medicine to help him heal. She also told us what to watch for in case he also needed an anti-venom shot. The next morning most of the swelling was gone, but he still didn't have much energy. Later that afternoon he was doing even better and by early the following afternoon he was back to normal. I am very thankful to Dr. Stallings and the staff, they saved our Bandit (and helped me realize that he was going to be okay). This was all done at a very reasonable price. I highly recommend them!

We have receipts going back nearly ten years and were longtime clients of this practice. During Dr…read more Rackley's time here, we felt the care and pricing were fair, and we would have rated the clinic much higher based on those years. After Dr. Rackley left and the new owners took over, the price increases became very noticeable. I understand that businesses have expenses and that veterinary care is not cheap, but the increases have been steep enough that some visits now cost several hundred dollars more than what we previously paid. At this point, the pricing is rivaling some of the more expensive local clinics we had specifically tried to avoid. We appreciate the role this practice has played in our pets' care over the years, but as a longtime customer, I think it is fair to say the affordability and overall value have changed significantly.

After several visits since fall of last year when my fiancé and I moved to Athens, we have decided…read moreto never take our cat anywhere else. They know River well and have gone above and beyond to accommodate strange schedules and the pandemic. Our first major experience was when River got into something she shouldn't have (curiosity is seriously dangerous haha). We called around and we had nearly given up since it seemed no vets or animal hospitals were open or taking new patients short notice due to Covid. A friend of ours called Mars Hill for us since that is where she takes her dog. They called us right away and insisted we bring River in ASAP. A few hours and some medication later, River was the spunky, purring lap ornament she always was. She loves cuddles! On top of that we got recommendations on healthier alternatives to the food we were giving her, specific and easy to understand care instructions when River hurt her leg about two months later, and we have never felt rushed off the phone when talking to the vet (covid precautions prevent a face to face visit). They always make time for any questions or concerns, are very covid conscious, and have given us the best, most consistent overall experience we've ever had with any vet thus far. They might be slightly (and it is slightly) more expensive than other vets (as other reviews have stated) but it is reasonable, transparent in our experience, and well worth it for this precious family member. Why would I pay less somewhere else when I know I'm getting nothing but the best care available at Mars Hill. Would you take your child to an "OK" hospital so see a mediocre doctor if they were sick? No! You always take them to the best no matter how much it will end up costing you in the long run because the health of your family comes first. And this family is healthier for knowing Dr Wellman and her extremely capable and caring staff. Thanks to every single staff member that helps keep this machine well oiled. You deserve more praise than any one review could ever express! P.S. The attached pic is of River less than an hour after a visit to Mars Hill. She was a legitimate rescue and usually doesn't trust anyone but me and my fiancé. She is also usually stressed out for hours after a visit to any other vet we've taken her to. She'll pace, meow, hide, become distant like she blames us for taking her somewhere new. Does she look stressed in that photo? Another testament to how well they will treat your beloved pet no matter their temperament.

all they are about is the money. they don't care about our pets. i suggest find a different…read morevetinary clinic. They could honor the fact that I'm an long time client and have an account and have always paid it. I owe them nothing as of now. Pray that they think about this and that they will honor payments.

Greatly appreciate Dr. T and staff for the care they give our dogs. We feel very comfortable with…read moretheir treatment plans.

My dog was groomed today. When she came home there were cuts on 2 paws and blood all over my house…read more The response from "Nina" was well I'm not sure what you are expecting me to do and to try peroxide to get the blood from my carpets. This is an extremely unprofessional response when paying money to have a service completed.

Hello good morning my name is Cindy Sager. My sister Fran Capizzi and Randy Savage had to bring…read moretheir German Shepherd. And for a euthanizing. Sasha, who is 12 years old has been very sick and she had bladder problems and she just couldn't stand very good. We noticed it was time to go when she couldn't stand up at all very upsetting to all of us. We went there and we got in the care of the nurses were fantastic. They come out they got her they put her on a gurney. They also took her in, put a catheter in wrapped her up in a blanket. And then we we went in, and the doctor came in and talked to us and she was excellent and I cannot remember her name. She was excellent along with her staff. Sasha went to sleep went to heaven and we home left and I just wanna give this place five stars plus. I can't explain how professional this place was for my sister and her dog and her fiancé Randy.

We took my one of my German shepherd Chuck to animal emergency On May 13 2026 because had been…read morelethargic anorexic vomiting and constipated for 72hrs and his litter mates had suffered from similar symptoms with splenic torsion 2 weeks prior. We asked them to check for/rule out splenic torsion along with any other similar gastric torsion. They performed x-ray of Chuck's abdomen and noted a mildly enlarged liver and spleen as an incidental finding. However, Ashley Owens, DVM, never mentioned the concerning gas patterns or that his organs appear pushed to one side. She told us further testing wasn't considered medically necessary at that point and was only needed if he didn't improve, but that was comfortable just treating immediate symptoms to get his appetite back. She diagnosed him with gastroenteritis but prescribed Entyce to stimulate appetite, famotidine as an antacid, a probiotic. She did not prescribe Reglan which is typical for gastroenteritis. Additionally, she advised that if appetite return in 24-48hrs she would recommend bloodwork. I was charged $1,080.69 for the visit with them. Chuck's appetite increased over the next several days. He had bought of nausea and vomiting, but we were told that could be a side effect of the Entyce that was prescribed. However, three weeks later Chuck suddenly collapsed and I rushed him to a secondary emergency vet UGA and he had to undergo emergency surgery for GDV, but he passed away. I was told by UGA that the X-ray and symptoms from the first episode were likely a precursor to that fatal GDV episode. I would never take any of my other pets to this facility. Dr. Owens was negligent and there are repeated cases of her negligence all of yelp and Facebook. She prescribed medication that deviated against the standard veterinary care and the recommended treatment if he didn't improve in 24-48hrs falls below the standard of care as well. She also failed to give recommendations beyond that timeframe. Dr. Owens and animal emergency care of Braselton are liable for the substandard care we received plus the repercussions that followed along with the fair market value of my dog. I've also filed complaints against this facility and Dr. Owens herself with the state board to investigate their negligence and malpractice.

I can't begin to express my gratitude for the detailed attention and care we have received from Dr…read more Bates and staff. After a couple of days of our beloved senior pup vomiting at home, we reached out to Bates Animal Hospital with our concerns. They jumped right on getting him in that day. A detailed conversation and an X-ray strongly suggested that our pup had consumed something that was blocking his stomach. Dr. Bates calmly, but confidently recommended same day surgery to remove the foreign matter. And just in time because this urgent decision prevented the blockage from progressing to what I'm sure would have been fatal had it not been removed. And the post surgery care from the entire staff has been impeccable, with kindness (even with an episode of explosive post surgery diarrhea that could peel paint off the walls). Now we are home loving on our senior pup and thankful that we have more time with him, because time is precious with our pooch who loves us so unconditionally.

Barbara and Jimmy are absolute angels on earth. They are so kind, gentle, and communicate clearly…read moreand quickly. They cremated my beautiful baby girl Moxley for me this past weekend in a private cremation, picked her up from the vets office, and allowed me to come pick her up first thing Monday morning. It was my first time experiencing pet loss and they guided me and comforted me through the entire process. I would recommend them to absolutely anyone. Attached is the photo of her resting box and a photo of her so you can see how beautiful my girl was. Thank you Jimmy and Barbara.

Unfortunately I've had to use North GA pet 3 times now but there's a reason we called them back…read moreand it's their customer service and caring nature. They provided a service to us on some of our worst days and did so quickly, affordably and kindly. We trust them with our fur babies wholeheartedly.