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    Paws Pet Services

    5.0 (8 reviews)
    Open • Open 24 hours

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    Dog walking

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    3 years ago

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    Joni M.

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    Puppourri Pet Resort - Felix after getting groomed

    Puppourri Pet Resort

    (19 reviews)

    Our cat Roo stayed at Puppourri Pet Resort from September 26-29, 2025, and when we picked her up,…read moreshe had a large untreated wound across her upper back and neck. We had to rush her straight to the emergency vet because she was bleeding, in pain, and terrified. The manager later admitted that Roo was kept isolated and wasn't given her prescribed daily medication while she was there. We were never called or informed that anything had happened to her. No one reached out to tell us that our cat was hurt, covered in blood, and needed medical care. The emergency vet confirmed that her injury was serious and required immediate treatment. She now needs her bandages changed and wound care every two days, and we still don't know how long it will take for her to heal. So far, we've spent over $2,000 trying to save her. We've filed complaints with the PA Department of Agriculture (Bureau of Dog Law Enforcement), the local SPCA/Humane Law Enforcement, and other agencies, and are pursuing legal action so no other family or pet has to go through something like this. Please double-check that any boarding facility you trust with your pets is licensed, inspected, and properly trained to handle medication and emergencies. Our sweet Roo is suffering, and we just want to make sure what happened to her never happens again.

    Pet Owners: Please Read Before Boarding at Puppourri Pet Resort…read more Our cat was boarded at Puppourri Pet Resort from September 26-29, 2025. When we picked her up, she had a large untreated wound extending across her upper back and neck area, serious enough that we had to take her directly to the emergency veterinary hospital. The Manager of Puppourri has acknowledged that during her stay, our cat was kept isolated ("locked up") and did not receive her prescribed daily medication. We were never contacted or informed about her condition while she was in their care. They did not bother to call us to let us know she was covered in blood, in pain, and alone. They did not even try to get her any kind of help whatsoever and instead locked her up. The Emergency veterinarian confirmed that the injury required immediate medical treatment and that she continues to need ongoing wound care. She requires veterinarian care every 2 days so far and we do not know if our kitten will survive or not. We have spent over $2,000 since she was injured at Puppourri Pet Resort. We want to do our part to ensure that no Pet is mistreated and neglected and we have filed complaints with the Pennsylvania Department of Agriculture (Bureau of Dog Law Enforcement), the local SPCA/Humane Law Enforcement, and other agencies, and are taking legal action to help ensure no other pet endures something like this. Please verify that any boarding facility you use is properly licensed, regularly inspected, and trained to handle medication administration and emergencies before leaving your animal in their care. Our sweet little kitten is suffering.

    Paws Pet Services - dogwalkers - Updated October 2026

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