DO NOT TAKE YOUR ANIMALS HERE
We used to live in Selinsgrove and moved out of the area a few years ago. We used to be impressed with the care our cat received here so we still would bring him back, even though it was a 60 mile drive. NO MORE!
We left our cat here for 17 days while on vacation in August of 2012. My wife called 4 times during that duration to check on him. Every time she was told he was doing fine and all was OK. All was not OK!
When arriving to pick him up, we were asked to pay the bill before we retrieved him. I will tell you had I witnessed my cats condition before paying the bill, the bill would have not been paid!!!!!!
After paying the bill, the man behind the counter would NOT go get our cat. He made some excuse and left the building. After waiting about ten minutes, a young girl comes in and takes us to our cat.
Upon entering the room i noticed it was dark, and smelled. She then proceeded to show us what little she even knew! She wasn't sure what cat was ours, what carrier or other things belonged to us/him. So I'm starting to think, is this person involved in caring for the animals because if so, they are all in trouble! Not to mention the almost deplorable conditions in this room!
So my wife gets him out of his cage and I witness a cat that looks very different then a healthy and happy cat we dropped off. My cat had two large open and bleeding scars on each side of his nose. He had deep scratches on top of his head by both of his ears, and you could tell he was visibly upset. When my wife started to question the young girl, she played stupid. Oh wait, she really was stupid. My fault.
I tell my wife to take him up front to see a vet at the Companion Animal Hospital. We are not leaving here until he is looked at. I take his belongings to the car and meet her upfront. She is crying. Whats wrong I ask? She tells me they wont see him without an appointment and it will be $70 (or something to that effect). I'm getting ready to loose my cool now. I tell the young girl that my cat has an appointment RIGHT NOW and she needs to get the vet. I didn't leave him here looking like that and he is not going to leave without being seen!
So ignorant young girl disappears and returns with a vet technician. They take my cat into a room and start to examine him. Vet tech seems to put off an attitude like she is doing us a favor. I ask to speak to somebody else as this is just getting worse by the moment. Finally a Vet appears. Although it was not my cats normal doctor which is Dr Stoll, it is a gentleman who appears to be next in charge. He tells us that Dr Stoll is away and wont be returning until next week.
He takes a look at our cat and takes a swab from his ears. He tells us that it is very possible his ears are all cut up from him scratching due to an yeast infection in his ears. He also tells us that the marks on his nose are probably from him pressing his face up against the cage repeatedly. OK, i can buy all of that. What i cant buy is why were we not informed? Why were we not asked if they could treat his ears? He obviously was stressed out and sick. They did nothing to help him! He was supposed to be given a pill twice a day as well as let out of his cage for some free time. I have very serious doubts as to any of this happening, or at least happening the way it should have.
The doctor prescribed some meds for him and shared in our disbelief over the treatment of our pet. He said he would get to the bottom of it and have somebody call us on Monday. He then wanted to schedule another appointment. I told him we had made our last trip to the Paws Inn and the Companion Animal Hospital.
After a few days had gone by, somebody called my wife to apologize. It was NOT Dr Stoll who is the OWNER. As a matter of fact, we never received anything from Dr. Stoll. We did however receive a bill for services rendered on that day they looked at him. The bill showed that his visit was free (not the $400 bill). I thought that was funny since i already paid a bill of over $400 to have my cat be cared for in such a manner.
This place is NO GOOD. I still am contemplating contacting the better business bureau. Very bad place to leave your beloved animals thinking they will be cared for in a manner that is acceptable. And even worse, the owner Dr Stoll couldn't even pick up the phone and call us (customers of 12 years) to find out what happened or to apologize.
If you care about your animals, do not leave them here. It is very apparent the staff is ignorant and could care less. read more
