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Paws Appeal Pet Salon

2.3 (3 reviews)
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Clipn' Mutts

Clipn' Mutts

(13 reviews)

Left a 5 star review under the previous owner. Will not be going back. Totally money grab and bad…read moreservice with the new place, now called Spa for paws. My total was 250 with the tip for a shave down on a goldendoodle. They charge a an up charge of 3.5 Percent for using a credit card? i dont think there's anything they didn't up-charge me for.

I have been going to Clipn'Mutts since they opened - Nana (and her husband) were amazing! They…read moreknew my dog, he absolutely loved them. Perfect groom every time, and he was excited whenever he walked in their door. And in October, 2021, the new owner took over. And we had the very worst experience of his life. Did he get a good haircut? Yes. And the rest was awful. My dog is older and very small - 15 lbs. He was booked at the same time as two dogs well over 100 lbs. My dog gets anxious when caged, which was one reason we stayed loyal to Clipn'Mutts all these years - Nana truly understood dogs and their needs, and never put a dog in a cage unless they were ok with it. The new owner clearly does not have that level of compassion. When I arrived, I found my dog shaking and whimpering - and limping. The only explanation I was given was that the two huge dogs were "roughing him up" so she put him in a cage. She appears to be all alone, and unable to handle the needs of a busy grooming salon. I hope it gets better, but since my senior pup is STILL limping 3 weeks later, I have little faith. For our dog's health, we will never return. Our dog is now hurt for an extended period of time ($400 in vet bills say it could be permanent), we've never heard anything from the owner, and the entire situation is reprehensible.

Banfield Pet Hospital

Banfield Pet Hospital

(13 reviews)

I have been with Banfield since they started the service nearly 10yrs ago. Over the last few years…read moreI have experienced the service go from great to nothing but a cash grab preying on people's ignorance of their pets health. I travel a lot with my little senior dog who is my emotional support, and the traveling kept us with Banfield longer than I liked- but the service got so bad everywhere I went, I was going out of my way to avoid Banfield and pay extra money/time to see local vets. My contract with Banfield was expiring and I had no intention of renewing it. Then my little senior dog needed emergency service and this was the only location that had an opening that day so I caved and took him in prepared to fight off fear tactics and money grabs. I was incredibly relieved when Dr.Mazula took the time to listen and answer my questions so I could make the best decision for my dog. He was patient, kind and warm hearted the way vets used to be. He took time to earn my TRUST. It made me feel confident in the type of care he would give and his recommendations. Because of Dr. Mazula's proven care and thoughtfulness after several visits. I signed a new contract and commute an hour out of my way to come to this location to see him specifically. Yes- there is another location much closer to me- but I refuse to go to vets I don't know when my dog is a senior and needs special care now. I'm don't fighting this broken system of corporate greed and exploitation of us all. So I am sticking to PEOPLE I like and trust. Not companies. Dr.Mazula earned this 5 star rating. I recommend him wholeheartedly. This is NOT a recommendation for Banfield in general. They need to get their act together and learn to value people over money. Thank you Dr. Mazula. I'm glad we found you when we needed a good vet the most.

Today was my first--and last--time using Banfield, and I never even got the chance to be seen…read more I scheduled an appointment online at 8:30 this morning for 2:30 with Dr. Yndestad. I received a text confirmation and arrived early at 2:00 to complete any necessary paperwork as a first-time client. Upon checking in, the tech informed me that my appointment wasn't on the calendar. When I mentioned I had booked online, she casually responded, "Oh yeah, this happens." When I expressed my frustration, she deflected, saying they were understaffed and that two people had called out, so her day wasn't going well either. When I asked about alternatives, she dismissively told me, "Yeah, it does that, there's nothing we can do. You should take him to the emergency vet... or I guess he could wait here to see if he could be seen." There's a reason we took him to a regular vet and not an emergency vet--we didn't believe the situation was urgent enough for emergency care but didn't want to wait until later in the week for our usual vet. We were even considering switching to Banfield for all three of our animals, as it's significantly closer than our current vet. However, after this experience, we will gladly continue to drive the extra 30 minutes just to avoid ever trusting Banfield with our pets. And it wasn't just us. By happenstance, another woman behind me believed her appointment was at 2:00 but was told it was actually at 2:30. She seemed confused and unaware of the time change--another scheduling confusion? Wow. This experience was completely unacceptable. If the tech had shown any sympathy or offered an apology beyond dismissive comments, it might have been different. Instead, she made the situation entirely about their inconvenience, not ours--the paying customers with sick pets. It's outrageous that your online scheduler continues to cause issues, and your solution appears to be complaining to customers rather than addressing the root problem. If Banfield is so understaffed, hire more people. If you can't hire more people, maybe you're not offering competitive wages. Your operational failures should never become the burden of your customers. I am beyond disappointed, and I will never be using your company again.

Paws Appeal Pet Salon - petservices - Updated May 2026

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