Every bad experience with them is the customer service. My pet had an appointment that was scheduled at minimum 3 months in advance, and they needed his appointment rescheduled because they were short staffed. The only accommodation that was offered was to have it rescheduled and wait another 2-3 months for pet grooming. Recently, my pet grooming was cancelled b/c my pet needed his vaccination up to date and that needed to be done "before his next grooming appointment" His appointment was cancelled via email "7 days" before his grooming. They were contacted about the cancelled appointment and the person I spoke with stated "his vaccinations still are not up to date, so the appointment was cancelled and the vet confirmed that your pet appointment was cancelled." My intended reason for the call was to ask why I had not been "called" to inform me that it was going to be cancelled. But before I could finish my statement, I was interrupted by the worker and was rudely reminded of "all the times" date by date" I had been contacted by the business that the vaccines were not up to date while also speaking to me as though I was a child and not as though we were both adults and I am pretty sure I am old enough to be her mother. I attempted to interrupt her on 2 occasions requesting that to please allow me to speak and that I was already aware of the times I was contacted and if I could finish my statement. She went on and on being aggressive with her tone and disrespectful deminer and her account of when I had been contacted. When my tone got louder and told her I already knew I had been contacted and the number of times, she accused me of being disrespectful when it was disrespectful to cut me off before I could finish the reason for calling in the first place. I only wanted to know why a call could not be made to inquire if my pet had a pending appointment for the vaccines "before" the scheduled appointment before canceling it. Apparently, they were able to "call" the vet office (that my pet no longer went to) and confirmed he didn't have the vaccines done because his appointment had been cancelled. I told her we had moved to another city and that's why the appointment was cancelled and he had an appointment somewhere else. So, I "did not communicate with them when and where my pet was getting his vaccines" so, his appointment was cancelled. I still had "7 days before his grooming appointment" to have the vaccinations done and well as update them where the visit occurred. At the end of the day the vaccines would still have been done before his scheduled appointment. I have work in the medical field as a Respiratory Therapy for 20 years and with all types of diversity. This was the worst display of respect and quality customer service I have ever experienced. I have no desire to continue to support this business establishment and at this point would not recommend to anyone because of the lack of respect for a customer. read more

First time dog owner and first daycare boarding experience here! We have had a great experience at Paws with our pup. He is always happy to go to daycare. We just left him for boarding and even with a packed kennel we knew our pup was taken care of! Appreciate the staff at Paws! read more

Absolute worst experience at Paws and Paw Paws! I paid $60 for a full groom on my 25 lb dachshund mix, and what I got was a soaking wet dog shedding all over me and my car. To top it off, her nail polish was still wet and ended up staining my car seats and clothes. This was Cashew's first professional groom after being done at home for 1.5 years, and I'm furious I trusted this place. When I called to complain, they had the audacity to say I was paying for an "experience," not the actual groom! How does that even make sense? Who takes their dog to a groomer for the "experience" and not for an actual service? They didn't even blow-dry her, just towel-dried and sent her home, claiming she was "nervous." Funny how they conveniently forgot to mention that when I picked her up. They only said something AFTER I called to discuss my concerns! Then they admitted they don't check if the dog's nails are dry before sending them home. Unbelievable. So, not only did I pay for a half-finished job, but I also had wet nail polish all over my belongings. They offered a pathetic $5 refund, which is a joke considering the disaster they caused. If you care about your dog and don't want to be scammed, stay far away from this place! read more

Boarded my dog for one Friday nite. I assumed that I would be able to pick him up by 6:00 pm on Saturday. However, pick up on Saturday is until 1:00. I accept that the mistake was 100% my error, and not Paws. Returning from an overnite out of town trip I recieve a call at 12:55 wanting to know when I would pick up my dog. At that time I was 2 hours away and obviously would not be able to pick up on time. I was rudely told that my dog would be sent to an emergency vet clinic and it would cost me a lot money. She said that she had no overnite room for my dog but would not tell me where he would be. The only thing we got was her rudely repeating the boarding policies. There was no effort on her part to come up with a solution, again it was my mistake assuming the wrong pickup time. The call ended with me not knowing where or when I could pickup my dog. I recieved an email later that she would board the dog and pickup at 9:00 on Sunday. I picked up the dog at 9:00 on Sunday an was charge a night's boarding and $25 dollar fee for their trouble. I have used Paws in the past and feel that the $25 penalty is ridiculous. Again, it is my fault for not kowing the correct pickup time, but the rudeness was completely uncalled for. There was no attempt made to solve the problem. I will not be using Paws Paws Paws in the future. They have lost my patronage primarily due to the way I was treated. To top off my displeasure, when i checked out, I was told that the attendant i spoke to on Saturday was the owner, Traci Pecot. read more

Dog was cut unevenly, groomers not that great. Prices went up on all services. ..................

My westie, Duffy, loves Paws and Paw Paws. He dances when he sees his leash, because he knows he's going there to play. Duffy is always allowed to sit with a human on a bench (his favorite thing.) He has been groomed there several times and they have done a great job. I am very pleased with Paw and Paw Paws. read more

My whole post will not fit so I decided to cut it short. If you would like the full story, you can email me at andigaston95@yahoo.com We dropped our 3 dogs off at boarding for 8 days. At some point during their stay, our 14 1/2 year Old dog broke his leg. We never received a phone call !!! they never called our vet !!!! and they denied our emergency contact to take him into her care !!!!!!!!!! due to this incident, we had to put our boy to rest bc the choices were to amputate his leg or place a plate and screw. With professional advice from our vet, we made the decision to put him to rest. Btw boarding and vet bills over $2000, the owner Traci Pecot has been the least compassionate person I have ever met for an avid dog lover. We never received an apology, only fingers pointed at us. Please, do yourself a favor and find a place that follows protocol and has enough sense to seek medical treatment on a dog that stopped walking altogether during their stay. read more

Would've recommended them earlier... not after our second visit... this time we went without the camera kennel... blankets were peed on when we got them back... everytime we logged in to see the indoor or outdoor play yard our pups were not outside... they did communicate on the 3rd day they were not able to give them their meds... I get it... stranger reaching into their mouth... but we watched the first visit months ago the young lady didn't know how to get her to eat the pill... grab the snout open up and push it down... dogs don't have gag reflexes.. you'll be ok. We will be moving our business elsewhere from now on read more

I cannot say enough good things about this local business. They treat my pup like family. The boarding and grooming services are top notch. I wouldn't trust anyone else to care for my dog. read more

The staff is very friendly with only one exception and they do a great job with my two dogs. My dogs seem happy, clean, and well groomed when they come home. My only complaint is it it is very difficult to get an appointment. They stay booked at least two months in advance read more

I would not bring any animal here. The groomers are terrible. My dog was butchered. Twice. Shame on me for thinking the first time was a fluke. A neighborhood post explained a dog got an infection. And another said their dog escaped from daycare. Owner was unapologetic and only blames the owner. Every time. No way it's ALWAYS someone else's fault. They will also lie to cover themselves even when there's proof. So many other, BETTER options in Lafayette. Wish I could give a negative amount of stars. read more

Until 9/29/2020, I couldn't say enough good things about Paws and Paw Paws, because Traci P takes pride in her business and loves the dogs as if they were her own. However, on 9/29/2020 I was devastated and hurt to see my 10-pound toy poodle jump on the lap of a counselor, and because the counselor was so preoccupied with her phone, the first time, she grabbed my baby with one hand and threw him off of her. My dog landed on all four feet, and jumped in her lap again, only to be again thrown to the floor immediately. After the third time, he was thrown off her lap, he did not dare try to get back up there. It was obvious she does not like dogs. I watched as another big dog was aggravating my little one and she sat there and ignored them. My baby had only been there less than two hours when I saw this on the camera, I immediately left work and canceled my appointments, and went get him. I felt horrible for bringing him to a place to be abused. I pray this girl "Naomi" gets to spend some time at home with her phone and is not made to sit with these dogs, who were clearly bothering her and interfering with her phone time. When I got to Paw and Pawpaws, I was told she was a new employee, and I was upset and crying and grateful she did not come out the back, because things may have gotten ugly. I would have wanted her thrown on the ground like she threw my baby on the ground. Instead, I went home and prayed for her, because clearly, BB was trying to give her the love she so desperately needs. read more

Paws and Paw Paws - phone more important than dogs - Pet Groomers Near Me - Lafayette, Louisiana

I've brought my Collie, Sunny, here since he was a puppy and he is so excited when we turn into the parking lot, I can barely keep him in the car. Traci, the owner, is incredibly kind as is the entire staff. We added a new addition to our family, a golden retriever named Loki who is the complete opposite of outgoing Sunny. He's very shy and timid but from day one the staff has been patient with him until he gets more comfortable around people and other dogs. Both of them have an absolute blast at daycare and I love having the cameras to peek in and check on them every once in awhile while I'm at work. I have boarded them multiple times and have never had a problem. My husband and I don't have children and as you can imagine, our boys are our babies. I'm annoying picky about who I leave my boys with and aside from my mom, this is the only place I trust. Before this doggy daycare was built, I had to bring my previous senior baby(who has now passed on) to a different, well known doggy daycare waaaay across town. The staff was nice and they had cameras as well which I appreciated but my dog wasn't a huge fan of daycare. That's of course, not the places fault but I watched as another dog absolutely pestered my dog for literal hours. He paced and ran from one end to the yard to the other trying to get this tiny dog to stop annoying him. Now I understand it going unseen for a bit. There's a lot of dogs, but after 30 minutes or so, they should have noticed. Anytime I would check on him, he was still trying to get away. I had to end up calling them and asking them to please separate them so my poor old boy could actually rest. They apologized but it was also the last time I sent him there. Also, a side note in comparison, P&PPS allow intact males which I deeply appreciate. Some places will not take an unneutered male after 6 months. Sunny is neutered but Loki isn't and I'm wanting to wait until he's just a little bit older. They just take extra precautions with intact males so that there's absolutely no fighting. It's just something I felt the need to add because I appreciate their openness to that and finding ways to make it work. Needless to say, I'm so thankful for Paws and Paw Paws. Myself and my boys love this place and it's such a comfort knowing while my husband and I are on vacation, so are the pups because they're having as much fun as we are. read more

Wouldn't bring your pup here. I've used both daycare and grooming before and won't be returning.