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    Paws and Hearts

    5.0 (1 review)
    Open 6:00 am - 8:00 pm

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    9 months ago

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    No stars should be given! DON'T take your baby here!!!!…read more Went in for a routine spay and four days later she passed away! After the surgery everything was routine. It seemed fine but she never got better. We contacted the vet but it was too late... A necropsy (animal autopsy) was done the same day. The results showed: * heavily bleeding inside her abdomen -- 1.5 liters of blood was found. * This bleeding came from inside her body after surgery. * Two key parts of the surgery (the uterine stump) were not properly tied off or sealed, even though the other parts were. * That mistake led to ongoing bleeding over several days. * The cause of death was listed as "exsanguination," which means she bled to death. While a "legal" negligence can't be determined, yes, based on the medical findings, this could likely be considered veterinary negligence. ***PLEASE READ THAT AGAIN!!!!!!*** Here's why: * In a spay surgery, the uterine stump must be securely tied off (ligated) to stop any bleeding. * In this case, the uterine stump was not tied off, even though a knotted suture was found near it (which suggests someone may have thought they did it, but didn't do it correctly). * This is considered a critical surgical error. Not properly securing this area is not standard practice and can cause This information was pulled from the necropsy (animal autopsy)!!!!!

    Belquest Conclusion

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    Healthy Hound Playground and Grooming Salon & Spa - After-- Services SEPT 2025

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    This was our first experience with Healthy Hounds and so far I'm not impressed and unsure I will go…read moreback. 1. I called ahead and schedule whatever is done my first visit. When I arrived there was no record and they didn't know I was coming. Ended up giving me a tour and when I asked if I could do the evaluation for my dog, they said they needed vaccine forms. Ok, fine, but would have been nice if they had told me that ahead of time. Not a big deal, but I took note of poor communication. 2. We work out the vaccine forms. Not sure what happened as Healthy Hound told me my dog wasn't up to date. Ok, so I call the vet and ask to get him updated. Vet says he IS up to date. Fine. Weird and a waste of my time, but fine. 3. Get the evaluation scheduled now the vaccines are sorted. They tell me I have to sign a form beforehand. Ok, done. When I arrive they tell me I have to do it again. Ok, no big deal but am noticing they just seem overall unorganized. My dog is dropped for the eval and I let them know he's a herding dog who loves to run and he does bark. They say no problem we have lots of dogs like that. Great. 4. They call kid way thru the eval and say my dog passed but "because he is a puppy can they give him breaks?" I ask what a break looks like and they are sort of vague and not making sense but something about protecting him from fights because he runs a lot and the other dogs get worked up. So I ask if he got into a fight? They say no, they caught it before it escalated. So I ask for clarification: what is the break they want to give him? They say they want to put him in a secluded room from 12-2. And upon my insistence, they finally admit this break is to give the other dogs a break from my dog. I know my dog is a lot of energy, so I get that, but the point of sending him is to have him USE the energy. I can crate him at home for free. So I'm already thinking this isn't a good fit. 5. I go pick up him up two hours earlier than I have to because I'm. It feeling this. I was required to put a credit card on file and assumed that would be how I would pay. Long story short, that's not the case and they wouldn't give me my dog. Now, I understand I have to pay. That's good biz but the poor communication just feels like a dealbreaker. They seem so unorganized. Caveat: from what I understand there was a system change and I suspect I have just fallen thru the cracks, it happens. But calling to tell me my high energy dog who I'm sending for him to be able to run and play needs to be secluded for two hours of a five hour session and how they tried to spin it like "he's a puppy he needs a break" feels like something we aren't going to recover from given this is my first impression. Super bummed. Really wanted this to work.

    UPDATE 10/31/2025: General Manager Gus reached out to us to clarify the policy and to get a better…read moreunderstanding of our senior dog's treatment plan in order to come up with a path forward for our senior dog to continue to receive services at Healthy Hounds. We are happy to say that the issue was resolved to our satisfaction. While it took some time, we are thankful that it was ultimately addressed in the manner that we had come to expect from our past positive experiences at Healthy Hounds. Despite this particular situation, Healthy Hounds is one of, if not the best, daycare/boarding facility in the area and it would have been very difficult to find another suitable alternative. --- REVIEW 10/28/2025: We've been loyal clients of Healthy Hounds for years, bringing our dogs for daycare, grooming, and boarding -- trusting them as a key part of our pets' well-being. They have long been accommodating of our dogs' special needs, including caring for our blind dog with neurological deficiencies and our senior dog's TPLO surgery restrictions. So imagine our surprise when our recent experience took a shocking turn. Our senior dog -- a regular, well-loved guest at the Rockville location -- was suddenly banned from all services because he is undergoing chemotherapy for mast cell cancer, a treatment he receives once every three weeks and may continue for life. This policy was never communicated, written, or enforced during the many months he has been receiving chemo. He has been boarded six times and attended daycare weekly since treatment began, with full transparency on our part. Not once were we told this was an issue. We're not upset that Healthy Hounds wants to protect dogs -- we're upset that they handled this situation poorly.

    Paws and Hearts - petboarding - Updated August 2026

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