Went in on a spur of the moment during date night with the hubby to ask questions about bearded…read moredragons. Jackson was amazingly helpful, answering every question and then some. Ended up running home, grabbing the kiddos, came back and bought our first Beardie and starter kit. Jackson was the best and most patient worker. I am thankful he was working so he could help us!​

went there because my usually groomer was booked. Will not go back again…read more Usually takes 1 to 1 1/2 hours to get her groomed so when I was told to come back in 3 hours I was upset. "well we have other dogs ahead of her". Then don't book grooming appointments so close together if it means my dog is going to be sitting in a kennel for 2 hours waiting for her turn. It's stressful for my dog especially when she's in a store she's not used to and not a groomer she is used to. Very upset with how they run things.

I wish I could be as carefree and wild But I got cat class…read moreand I got cat style. (Stray Cat Strut) Huge thank you to Last Hope for taking in the sweetest stray cat that wandered into my care, strutting right by with her tail in the air in December. She was too much of a princess to get her dinner from a garbage can, or get a shoe thrown at her from a mean old man! Red Wing doesn't have animal control, and all local shelters were full. The foster-based Camp Companion rescue also never responded back after I filled out their online form...so the situation was getting desperate! Last Hope became my literal last hope, responding immediately that they would be able to place her in foster care after being vetted at a clinic in Burnsville. I was so impressed with their communication and caring--I can't recommend them highly enough! They really do have cat class and cat style!

We were fortunate to adopt our second dog through Last Hope and it was an amazing experience. The…read morefoster took the time to walk us through the dog's history and if he would be a match for our family, drove an hour one way to Plymouth to see how he did in our home, patiently waited for us to decide if he was a match for us, and gave us a free training session with an amazing trainer. They are an incredible organization full of caring people that want to make the best match for the animals in their care. Thank you.

Staff was great as usual at any location I've been to. What I needed was easy to find!read more

The store has a nice calm to it. The staff is always nice and helpful. The last time I was in I…read moreadded a kitten to my family. The lady who helped me out was informative. I believe her name is Kat. I'll keep going to this store for sure.

Our little family of three adopted an amazing dog from this shelter. From our first contact, we…read morewere treated with kindness and respect by all the staff members and many of our questions were answered. Having had a dog with seizures in the past, we were familiar with this medical condition. Bear is a gem; loving, smart, and an excellent fit for our family. He enjoys sharing our home with our cat, Louie, greeting neighbors, and playing in the snow. While Bear is blessed with a forever home, we are blessed with such a loving and happy dog. Keep up the great work! Manu, Maile, and David Parker

I have been a supporter for many years; Cash, food, toys and just sitting there to play with the…read morekitties! No more! A cat was playing with me and scratched me by accident. No biggie! I didn't even notice until I saw blood on the floor. Now I'm not allowed to visit and play with the kitties without supervision! No more! I turned the card in and no longer volunteering!

DO NOT WORK WITH THIS COMPANY! I signed up for the Canine Good Citizen 6-week class and paid $180…read more Trainer was Reiichi hanson. Here is a list of my experience: 1. Email for the class and all preparations needed was sent out 2.5 hours before the class started. (I didn't see this email and had no time to purchase/gather items needed to make the class run smooth for me and my dog. I didn't even know the actual start time. I guessed. Some lady on the phone prior said 4:45pm and I assumed that was to come in to register and pay, BUT it was the actual start time of the class. I felt totally unprepared and rushed. 2. Trainer rushed through about 6 activities in class, talked super fast, very hard to hear and provided NO handouts with homework that we could work on for the week. I reached out to him by email the very next day of class and in 1.5 days he emails back to tell me that he switches the teachings of each class based on the needs of the specific class so he doesn't give handouts, but IF he reviews activities at the end of the class, I can take notes or a video of that, (keep in mind I'm holding and untrained dog during this time????). IF I NEED TO LEARN 10 SPECIFIC THINGS FOR THE CANINE GOOD CITIZEN TEST THROUGH THE AKC, HOW DO THOSE THINGS CHANGE? The least you could do is provide a handout of the things you need to know and practice that will help you pass this test. 3. Trainer started class without me. I was told I can pay on the day of, so I came early to pay and then I asked what time class started because I didn't get any emails. Reiichi said 4:45 and I had 2 minutes to run back outside to get my dog. He started without us after he literally just told me, it was fine and I could grab my dog quickly since I didn't know when it started. 4. It took multiple contacts to register for this class. Should have been my first red flag right there. No one really calls you back. After the 3rd contact, I finally found out when this class was taking place this fall. Been waiting since spring to join something. 5. NO RESPONSE FROM OWNER....I left a voicemail the day after the first class about my concerns of operation within the class and lack of organization, requesting that Sara Reusche the owner give me a call back. HEARD NOTHING. I left a message on the website form 6 days later(before the 2nd class). Got a response from a different employee saying they gave my message to Sara and she will reach out to me. Also that they will do what it takes to give me my full refund and make this right. STILL HAVEN'T HEARD BACK AND 3RD CLASS STARTS IN 2 DAYS. 6. requested full refund after I allowed for 2 weeks to hear from someone to fix issues I've had. Still have not heard back from owner and will now have to call my credit card company to explain to them what happened and they will refund me my money and look into it for me. 7. Trainer was unprepared for activities, ran out of supplies, changed activity due to one supply not being on site because someone else apparently took the item from their prior class. And my dog was distracted because I guess they have mice running around. I couldn't figure out what my dog was staring at until I saw a mouse too. 8. Training wasn't accurate. I've spoken with multiple trainers in our area and they said using treats all the time instead of praise words causes dogs to get treat focused and become rude. This explains now why my dog started nipping at my fingers because she was SO focused on the treat and not really the learned behavior. 9. Unfortunately my nerves were so high I got diarrhea 40 minutes into the class. Reiichi showed me where the bathroom was, offered to hold my dog while I was in there. I hurried as fast as I could. I came back out and he said she did great with handling. Then the next activity, he asked owners to leave the room and come back while he holds their dog. This allows the dog to learn how to stay calm when owner leaves and returns. Reiichi got to me on this activity as the last one and Loudly states, "WELL YOU ALREADY HAD A REALLY LONG BREAK, SO I'M GOING TO SKIP YOU." How embarrassing. I couldn't help it if I was about to crap my pants because of the lack of organization. And you didn't have to loudly announce the situation to the ENTIRE CLASS. * I've pulled my dog from classes since after this first class, Am STILL waiting for a full refund, I will wait for a response still, though I no longer require and apology because I've noticed the owners and staff just make an excuse for their behavior and then go on to explain how sorry they are. THIS IS UNACCEPTABLE, UNPROFESSIONAL, AND DISRESPECTFUL TO CLIENTS. For your benefit, I really hope you can learn proper business operations, healthy staff to client communication, and train dogs correctly.

Would not recommend this organization. Poor communication - even when I cancelled my first session…read morethey automatically re-scheduled me for next which I couldn't make. Heard their training isn't that good anyway

The Ruff Break has been like a second family to our dog. We have scheduled 2-4 walks per week for…read moreher over the past 6 years. We also used them for pet sitting when we were out of town. She does not do well with other dogs so this works perfectly for us. They always go above and beyond to take care of us.

I had used this company occasionally for several years and didn't seem to have any issues though…read moreI'm usually not home when I'm using their services. I had recently gotten a puppy and booked a few ruff breaks for my older dog so I could train and work with my puppy for the 40 minutes, give or take, that the breaks take. In under 10 minutes after taking the older dog outside one day, I heard the walker and dog return already (shorting me more than a half hour walk). I busted the walker and said it's not acceptable, the dog needs his exercise, and she took him back out. I was furious, why does this company advertise for high energy dogs then take him out for under 10 minutes??!! how many times has this happened before? The owner of the company, Bert, was not concerned about it, he said the walker took the dog back outside and has been spoken to so it's not a big deal. Well I'm pleased with the new single owner company I found since that happened. I much prefer knowing who is coming into my home and being able to trust that my dogs are well cared for, not given the minimum (got to go potty) and being severely shorted (no exercise!)