1. Paws and Claws & Company

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Warsaw, IN

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Paws and Claws & Company

4.4 (7 reviews)
Open • 10:00 am - 6:00 pm
Updated 2 weeks ago

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Aquarium World - Hammer coral

Aquarium World

(14 reviews)

I had a pretty disappointing experience at Aquarium World recently. I returned a few cheaper fish I…read morehad purchased earlier and opted for store credit so I could upgrade to some different species that cost more. That part seemed straightforward at first, but the process quickly became frustrating. When I used the store credit to buy the new fish, the employees working that day--who appeared to be new--started explaining that if the new fish died, I wouldn't be able to return them. What made this especially frustrating is that this policy was only explained to me after I had already paid for the fish. If that had been clearly stated beforehand, I would have appreciated the chance to reconsider the purchase. The new fish were completely different species from the ones I originally returned, and I actually spent additional money beyond the store credit to buy them, so it felt odd to only hear about this restriction once the transaction was already finished. What made things worse was how long the checkout process took. The employees seemed to struggle with basic math when trying to calculate how much store credit to apply and how much change I was owed after the new purchase. It took several minutes and multiple attempts before they finally figured out the numbers, which made the whole interaction feel unprofessional and awkward. Overall, the experience left me with little confidence in the staff's training and customer service. I understand that new employees need time to learn, but the combination of confusing return explanations, being told important policy details only after paying, and difficulty with simple calculations made the visit frustrating. I hope management invests more in training so future customers don't have to deal with the same issues.

Excellent selection of larger varieties of fresh and saltwater fish and plants. It's a dedicated…read moreaquarist store...pretty hard to beat!!

The Reef Aquarium Shop - Freshwater Room

The Reef Aquarium Shop

(84 reviews)

SoBro

Visiting the area walked in and was blown away at the setup and the availability of plants and…read morefish. Too bad they aren't closer to where I live. Would be there regularly would definitely visit again when in the area!

I am possibly looking to get back into the aquarium hobby after 30+ years since I last was into it…read more So I looked up shops in Yelp and The Reef jumped out, especially since I was going to be stopping by Sullivan's Hardware today to pick up something. The place was really busy, but I was able to speak to a very nice young lady named Evelyn (I believe... I'm extremely bad with names, but think that was it. If not Apologies). She really took the time to help me catch up on some of the changes in the hobby and focus in on somethings I think I may like. I have more research to do but will definitely be back when it comes to make some critical decisions and buy some of the key components such as aquarium itself, substrate, filtration, etc. Really appreciate the time she took with me. I'm not an expert to be able to "grade" The Reef like some may be able to, but I can speak to how they treated me today. The Reef seemed to have a depth of products to help someone just starting out at a small scale, to the very experienced hobbyist looking to go to the next level or the advanced aquarium keeper who needs to pick up some specific item. (I took the pics to help me remember some of the items I was looking into but figured they would be good for this review as well)

Paws and Claws & Company - petstore - Updated October 2026

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