1. Paw La La

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Los Angeles, CA

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Paw La La

4.3 (194 reviews)
Open • 7:30 am - 6:00 pm

Services - Paw La La

Dog daycare

Dog walking

Bath and groom only

Paw La La Photos

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Recommended Reviews - Paw La La

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Robert C.

I had a terrible experience with this store. They sold me this Veterinary Formula Flea and Tick Shampoo for $30, which is three times the actual price! When I realized I had been overcharged, I immediately called to request a refund, but they told me it was a final sale and refused to return my money. This is clearly a scam--they take advantage of customers by overpricing and denying refunds. Do yourself a favor and buy this product online or from a reputable store instead. I wouldn't trust this place at all! Additionally, I reported this incident to the FTC and requested a refund from my credit card company two hours after the purchase. When I told the manager that I hadn't been informed about the final sale and didn't sign anything, they made some nonsensical comment about a no refund sign outside. Be cautious, everyone, and stay alert to scams like this! In response to the owner's rebuttal: I simply called the store and inquired about the product. I was told that there was a high-quality flea shampoo, even recommended by veterinarians, which was supposedly better than what you'd find at CVS. Based on that recommendation, I went to the store and purchased the item immediately. However, I later discovered that I had paid over three times the proper price--$30 instead of $9.92. The product was already on the other side of the register when I made the purchase, so I had no opportunity to verify the correct price at that moment. Regardless of whether it's a small business or not, if they intend to charge inflated prices in this way, they should inform customers in advance or have them sign a confirmation acknowledging the pricing. Isn't that the proper way to conduct business?

Irma R.

I called to make an appt for my fur baby he always got the "luxe spa experience" the appt was set ... the receptionist calls me back a couple mins later and tells me that their prices went up and is no longer $92 now it'll be $142 I was at work so I told her I'll call back to go over prices. When I called back she said it was $149 I asked her about the Diamond Bath & Brush & she said that service is not for my dog and when I asked why she could not explain it to me. I am confused as I'm on the phone with her & I go on their website and tell her that on their website it still states $92. I understand if that's the starting price but when I asked her to break down the new price of $149 she wasn't able to explain to me why ... how do you go from $92 to $142 to $149 almost $150 for a 12-Lb Maltipoo?

King and I enjoy coming here for grooming services! No hassle Great Staff Reasonable Prices! Will return!
Claudia P.

King and I enjoy coming here for grooming services. The staff is always great, the grooming is wonderful and the prices are reasonable! Will return!

Washing stinky dawg
Allen C.

Went a second time and gave my doggie a bath, easy breezy, in and out. I'm really luckin out on that one parking spot. The person that clips the nails was in, yay. Yeah I think this may become my regular spot for when I don't want to do it at home. I like the easy in and out set up and so far I've had zero issues. Thumbs up!

I over slept they said i had to be there by 1:30 it was 1:38 smh ‍

I brought my dogs to this dump for years had a reservation for 2 dogs 38 minutes late & they couldn't be polite & at least take one of my dogs instead were rude and send we can't take them & you have to pay a late fee on your credit card never will i ever give them any business out of principle . unfortunately the customers always right Merry Xmas to whom it may concern what a joke

Oli after his appointment with LUIS.

**For reference my pup gets stressed around new people. ** I take my 6 month old puppy here for grooming and private training classes since he was 4 months. For grooming LUIS is the absolute best. He has been his one and only groomer since he was 4 months old. He cares so much about him it's always a great experience when we see him. SOLEI is the best trainer and she is BILINGUAL. She has so much patience and knowledge. We have also been bringing our pup since he was 4 months old with her. I definitely recommend.

I have a VERY finicky Pomchi who is very distrusting and can sometimes be a little mean. I've been going to Maria for over a year and she is literally a miracle worker - she always does an amazing job with him. We recently moved the Portland and have failed with two different groomers. I'm literally flying back to LA to take him to Maria because she is the only one who has been able to earn his trust! Thank you so much Maria you're amazing!

Maltipoo
Laya M.

Took my puppy here for the first time and they did a great job! I love his haircut, he looks so cute, the only complaint I would have is that they made it a little bit shorter than I wanted. His nails were ground down well and he seemed happy when I came to pick him up. He's an anxious dog but the groomer said he did an excellent job, I will definitely be coming back!

Dani P.

Today was our first time being here at Paw La La and man, am I glad we came here! This was an amazing experience, from the front desk all the way to the groomers actual work, it was all so great! Luis, the groomer, did an amazing job with Brunos cut and was really attentive. Luis gave Bruno a beautiful typical Schnauzer cut and left no rough transitions on his coat AT ALL. My baby came out looking happy and relaxed plus he smelled so good and was so soft to the touch We will definitely be coming back here from now on. They are a little on the pricier side but honestly, the work they do and the type of customer service they provide is well worth every extra dollar. I'll gladly continue giving them my money, they have definitely gained a new customer

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Reviews are generally positive. People highlight the friendly and attentive staff, skilled groomers and trainers, and a supportive environment. Specialty pet services are also appreciated.

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27 days ago

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Thank you! We hope to see you again soon.

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We love Rocky!!! Such a special senior pup.

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Ask the Community - Paw La La

What's the servir You have for cats?

What do I need to take for the first time? I am.calling but no answer.

Hi Clay, we apologize for missing your call. Our phones have been going off all day today. You can email us with your number at info@pawlalaclub.com or try giving us a call again at 213-738-7297. We hope to hear from you soon!

Do I have to make a appointment for doggy day care or I can just walk in?

Hi Carlos, we are able to take take walk-ins depending on availability. We highly recommend calling us first at 213.738.7297 to confirm that we have an appointment available for your pup. Thanks!

Are Walk In's Available?

Yes they are available best is call ahead ,Nora is super cool and will accommodate you

What are the prices?

Depends what kind of dog you have their prices are on their website!!! I highly recommend this spot my dogs hair is super soft and still smelling good

View All 8 Questions

Review Highlights - Paw La La

“It's clean inside and a welcoming and friendly staff!”

Mentioned in 6 reviews

Read more highlights

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I had a very disappointing experience with 21Pooch and unfortunately will not be returning…read more I scheduled an appointment for my dog to receive a bath and dropped her off without any issues. About 15 minutes later, I received a call saying they were unable to handle her and that I needed to come pick her up. While I understand that not every groomer will be able to work with every dog, what I found completely unreasonable was being told that I would still be charged the FULL price of the service, despite the fact that the service was not performed. I pushed back because I could not find any clearly disclosed policy during the booking process stating that customers would be charged the full service price if the staff determined they could not handle their dog. It also did not make sense to me to charge the full amount for a bath that was never completed, particularly when they still had appointment availability that day. After I expressed my concerns, they did reduce the charge. I appreciate that they were willing to make an adjustment, but I still disagree with being charged at all for a service that was not performed. What bothered me most was how the situation was handled. If there is a handling, cancellation, or unsuccessful-service fee in situations like this, it should be clearly and explicitly disclosed on the website and during the booking process so customers can make an informed decision before leaving their pets. They told me they hoped I would return, but unfortunately this experience left a very negative impression. I expected better customer service and a more reasonable approach to resolving the situation. I will be taking my dog elsewhere in the future.

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