Because I got 2 fish from there and brought them home and they didn't tell me till after I got the…read morefish that the marks on it are pneumonia burns and I put them in fresh water and they were dead by the end of the night and before when I was looking at the gold fish so many of them were dead or about to die!!

On par with every other pet store around, I find these places slightly pricey, they do offer…read moresupport groups, training, shot clinics and much more. I have not participated in any of these classes, but I do think that it is useful for pet owners to have to option for these services. The store is always clean and the staff is always friendly and ready to help.

Our dog loves daycare at FIDO he always has a happy face when he goes there. The staff are so nice.read more

Another stellar experience with this facility's doggy bed & breakfast! Heath & his staff ate…read moreamazing with dogs, and the new location is phenomenal! Our pup is always excited to come home, but I know that when we are gone she is safe, getting exercise, getting attention, and being well taken care of. It's an added bonus that she gets a bath before we pick her up after a 10 day stay (included)!!! It is just a pleasure doing g business with a small biz that loves what they do!

Took my dog, Bruno to Doggie Day Spa after a horrible experience at Petco in grandview. The entire…read morestaff was incredibly welcoming. My dog had two spinal surgeries so I wanted to make sure he wasn't placed in any kennel during his visit, the staff listened and were super up front and informative. They use a sort of play pen instead of cages/crates. They texted me a photo of a broken nail my dog had prior to the visit that I forgot to mention. Afterwards you get an entire report on how your pup did including a photo. Will absolutely be back and can't recommend them enough. Thank you Lexi and the entire staff!!

I love doggy day spa, and my dog too loves them as well. they do a wonderful nails and filing…read morethem. It's a two person but he looks forward to it. I night before and he actually knows anticipates. I also use the self wash & love it. These folks are so very friendly and cordial. I recommend them to anyone. I love giving my business to a small business that strives to please their clients. I hope I can always afford you.

Love Super Grooms! I have taken both of my dogs there for nail trims and grooming. They do a great…read morejob. It is clear they care about the pets and their work.

I haven't took my furbaby there yet ,but plan to i spoke to someone that told me to bring him out…read morefirst so he can smell and sniff the surroundings, so when he does come for his appointment he will not be as scared since hes been there before .I can tell you from what I have read and seen on there website I know my Leo and me will love it there .im super excited to get him all trim up and looking his best ..I will post another testimony when hes has his first grooming from them .they are good caring people and you cant go wrong with them ..

Site says fully trained professionals yet no one there knows how to groom dogs, employees get paid…read moreunder the table which is illegal, they don't even get paid minimum wage either which is sad.... this buisness is in a house. sketchy. only takes cash / checks so she can pocket it all and pay her employees the bare minimum of it. prices vary from who you're talking to. called in a few times to get quotes and got told different numbers every time. very unethical business, took my dogs elsewhere after seeing other reviews that they cut dogs quite often.

Half assed bath+haircut. Covered in hair when I picked up my cat. Paid $60, wanted another $20 to…read moreredo

Great staff and my dogs, who aren't fans of haircuts, being collies, enjoy being here and aren't…read moreanxious coming home. If you have the opportunity to meet Deuce, the Great Dane, he is an absolute delight!

I'm so upset about the entire experience. So is my daughter. I paid for a full grooming service…read more($75), and got a bath and brush out for my cat. The lady was stressed and my daughter was afraid for my cat. I paid in advance and gave a $15 tip even. Service was not performed as described and I want some of my money refunded. I will never go back there.

We had a sudden death in our family. My son and dtr-in-law were here from Boston for Independence…read moreDay, but then tragedy struck. Having to immediately take over planning and arrangements, was overwhelming. The kids have a Corgi and he developed itchy skin. So while they handled planning, I took over other duties...getting Charlie to a groomer QUICK! I contacted every mobile groomer listed. Text and voicemails, explaining the rush and unique circumstances. Only ONE reached out...Polly with Stache Mobile Grooming. She was kind, sweet, understanding, and squeezed us in immediately. When Polly arrived, she was professional and very personable, great with our Charlie. My dtr-in-law was so happy and pleased with the great job Polly did! I will recommend her to everyone with a pet!

From the owner: Specializing in senior dogs Bad behavior dogsread more

Luna had a bath at this location and trim around the face. She came out so cute! The staff is…read morealways welcoming and do a great job!

Brought our dogs here while my mother in law was in the hospital. Needed to head east and they had…read moreavailability, ended up trecking out here from the far west side of town. The interior facility looked nice, i would have gladly paid the additional cost for a big private area for them, but only general pupulstion was available. I was hesitant from the get go leaving my dogs here, the conditions looked like a puppy mill, but i was told that they have a vet onsite and that the conditions would be fine, lots of other dogs, etc, etc, etc.. well, with little other choice they were left. The staff is actually amazing. Everyone was helpful and nice, probably the best dog-sitters from a compassionate point of view. Unfortunately, much like multiple other reviews listed here, our dogs came home hurt, two had kennel cough, another had some form of bacterial infection and was on some form of medication for almost 3 months. I think the staff is wonderful to your pets, but the place must be filthy. I really wanted to like this place, as the staff was far better than the pet palace, but my dogs come back safe from pet palace and financially the pet palace is actually cheaper. Would have liked to have reviewed this with more stars, as they did help me out of a bind, but all said and done, i could have just taken them all with me. 1 extra star for the good kids working there.

I can never express how much I care for them all here, best ever!!! Officer staff the greatest,…read morelove the Drs also.

SCAM - DO NOT BRING YOUR PET HERE…read more If you care at all about your pet DO NOT bring them here. What we all want for our pets is good, quality care with a trustworthy vet. But this isn't that type of place. I have a Bernese Mountain Dog - large breed- and my regular vet doesn't provide spay and stomach tacking services for such a large breed. So I started digging and found Lancaster Animal Clinic. IT WAS ALL DOWNHILL FROM HERE. My FIRST consult was with a female vet that gave my dog an exam, but told me she couldn't perform the surgery. If I wanted my dog's spay and stomach tacked, I'd have to have another consult with ON THE SPOT, which is a separate provider that uses their location. At the end of this visit, I was charged for a consult fee and for ear infection treatment. This was completely paid for, in full, no disputes. But a little frustrating when this could have been avoided by the staff when scheduling my appointment because seeing another vet would mean another consult fee... but still I wanted my dog to see the correct vet. So I made a SECOND consult appointment, in July, and came back to see the ON THE SPOT vet, Dr. Reynolds. During this visit, Dr. Reynolds examined my dog, talked to me about the spay and stomach tacking procedure, and I was very clearly uneasy about this and said I wanted to think about it and the associated cost which he quoted as $2,500. The vet also noticed during this visit, a skin irritation on my dog, and offered a special shampoo and pills. I DECLINED and said I would take my dog to our regular vet, but Dr. Reynolds said he would take care of it at no additional charge. I thought this was extremely considerate given I had been at the clinic multiple times and charged for multiple things without ever receiving the services I was there in consult for.... Can you guess what happened next?... I receive a bill, IN NOVEMBER, almost 5 months after the consult, saying that I owe the consult fee and the medication. When describing the situation to the staff, I'm treated as if I'm lying and neither the clinic staff, ON THE SPOT staff, or Dr. Reynolds can acknowledge a miscommunication on their part. I'm asked questions by their billing staff quoted from email "If you were going to get them through your regular vet., why did you take them? If you had any concerns about the fee for the medication why not ask before you left." I had absolutely no reason to confirm something that I thought was perfectly clear to me at that time. This clinic along with ON THE SPOT only want your money. They don't care if you've been a good client, they don't care about your pet...and they don't care about you... I was taken advantage of during my interactions with the clinic's staff and with Dr.Reynolds. I was completely misled which is highly dishonest and unprofessional. PLEASE DO NOT BRING YOUR DOGS HERE! Update 12/9/2022: In response to the comment left by the clinic on Google to clarify a few MORE "miscommunications." Harley was well within the healthy weight for a Bernese Mountain Dog and NO where in her records shows obesity. In her examinations it was suggested to switch her from puppy to adult food to PREVENT obesity. During the exam with Dr. Reynolds - he in fact DID NOT recommend postponing the surgery. He said the skin irritation was not serious enough to cause him concern if we moved forward. AND I didn't just leave...I walked out with a vet tech and even asked what I needed to do before I left. Just PLEASE if anyone is considering coming here - DON'T! I'm really trying to keep pet owners from going through this with their furry loved ones.