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    Paul's Shoe Repair Service

    2.7 (96 reviews)
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    Services - Paul's Shoe Repair Service

    Shoe cleaning

    Shoe repair

    Shoe resoling

    1 More Service

    Shoe shining

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    Eli C.

    My wife dropped her shoes off here and was told the heels on her boots could be repaired and was told they needed two weeks to do it. 2 weeks later we went back to pick them up and they weren't ready so we called and they said they would be done the next day. I called to make sure they were ready as I was getting the feeling they hadn't even started on them and was told they would be ready in 30 minutes. We went in and they hadn't even started on them. This was 2 weeks and 2 days later. We heard the man fixing them in the back. My wife was on an important phone call so I didn't think to inspect the shoes when I asked her for her card to pay. He put new heels on the boots but it is not smooth on all sides and definitely not flush as it should be. We are both upset. Me with myself for not checking before paying and both of us for going to Paul's. They may have been good back in 1992 when they apparently were established but I would not recommend them to anyone. It looks very unprofessional and will include pictures. Not to mention the fact that they held onto the boots and didn't even try to fix them until we arrived 16 days later. He also cracked the wood and scuffed the shoe as seen in the pictures which was not there when we dropped the boots off.

    Note the lost strap, not attached correctly.

    Holy crap. Don't know where to begin. Brought my shoes in for one zipper to be replaced. Normal stuff for a shoe repair guy, no? I dropped off my shoes March 3rd. He said that they'd be ready by Friday. I go in on Saturday; he says they're not ready and doesn't give an estimate. Long story short, every time I went in after that, they told me the shoes would be ready "tomorrow". As my mom lives closer to the shop with a more permissive schedule, I tasked her with checking on my shoes to see if they would ever be ready. The technique is to tell you it'll be done "tomorrow". To quote Les Miserables, "tomorrow never came". I imagine something in my spitfire mom's skepticism got them to choke up the reason. They had lost the strap on my boot. Not to worry, they weren't going to charge me. For the piece they lost... Well my mom successfully got my shoes back. Please, check the photos for the quality workmanship. I can't help but wonder if they offered a group of middle schoolers tequila shots and asked them to sew. Good lord. And this beautiful piece of art only took Paul's 7 weeks. Harry's on University and Sacramento will have them fixed by Wednesday for less than it cost Paul's to ruin them. ETA: Paul's handed these shoes to my mom with a straight face and no offer to refund the $60 (!) I had prepaid for the service.

    Paul can repair anything that covers your feet. Old school for sure. My shoes haven't been serviced since pre COVID era.

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    11 months ago

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    2 years ago

    Took pair of suedes to have sole redone twice. Wore shoes once and sole came apart each time

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    3 years ago

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    3 years ago

    Great repairs, friendly folks, local owned, detail oriented.

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    2 years ago

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    3 years ago

    Excellent workmanship. Good service! I've been going here for years, always consistent always friendly.

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    Review Highlights - Paul's Shoe Repair Service

    They said 4 day turnaround and they were as good as their word; workmanship is first rate.

    Mentioned in 2 reviews

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    Paul's Shoe Repair Service - shoerepair - Updated May 2026

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