My experience at this business was deeply upsetting and left me feeling shaken…read more On Monday, July 6, at approximately 5:00 p.m., I visited this establishment seeking shoe repair services. During my interaction, the woman assisting me spoke to me in a rude, dismissive, and confrontational manner. Throughout our conversation, I felt that she made assumptions about my financial ability to pay for the repair, which I found both insulting and degrading. As a Latino customer, I left with the genuine impression that I was treated differently because of my ethnicity. While I cannot know her intentions, the manner in which I was addressed and the overall interaction caused me to feel discriminated against. After deciding not to proceed with the service, I left the store. The employee had already provided me with a receipt, yet she chased me outside to retrieve it. Her actions were so aggressive that I feared she might physically confront me. No customer should have to experience that level of intimidation simply for choosing not to do business with an establishment. Every customer deserves to be treated with dignity, courtesy, and respect, regardless of their background. Based on my experience, I cannot recommend this business. I hope the owners take meaningful steps to improve their customer service practices and ensure that all customers are treated fairly and professionally.

I went to Kim's Shoe Repair in Greenpoint because I bought a pair of cowboy boots off Depop that…read moreended up being a little too narrow for my feet. I needed both the midsole and the front stretched and was expecting to pay somewhere around $20 to $30. The total came out to $7, which honestly surprised me. Extremely affordable. Less than a latte. The owners, who I believe are a couple, were very kind and welcoming. The woman in particular was extremely sweet and friendly. It is the kind of neighborhood spot that makes you want to come back and support them.

The tip on one of my black rave boots broke off, tried shoegoo and that was a nightmare. For 20…read morebucks I didn't expect it to be seamless, but he did a pretty solid job. Nice guy working in a small shop with quick turnaround *it was 24hrs for me. Cash only, atm next door. I feel bad I couldn't leave him a tip *so take a lil extra cash and tip him for me if you see this*

25 dollars to fix a zipper. Kind of steep. The owner was nice however, and they only take cash.read more

I brought in my wife's pair of cheap boots and my pair of expensive boots to be resoled. It was…read more$200, which seemed fair, but they used the same soles on both pairs. Now my expensive boots look cheap. I'm not sure if something was lost in translation; my boots are vegan, but the man I spoke to insisted they were leather, even though the tag clearly said "VEGETARIAN SHOES." I wouldn't recommend bringing a nice pair of boots here. I'd happily pay a bit more for better quality, which wasn't offered.

Took a pair of leather prada boots and had them stretched and widened due to being pregnant last…read moreyear they became to perfect of a fit. Picked them up four days later and they were the perfect fit. Would definitely come again found this shop off of Yelp and decided to try them out based off of the reviews and I'm satisfied.

I've taken a bunch of things to these guys and they always do a great job - shoes, leather jackets,…read moreand handbags. They have polished, conditioned, and repainted items for me. Everything comes back looking good as new! They made a 30 year old Chanel bag literally look brand new!

Miss the guys who used to run this place with a smile ! the new guys prices are insane and…read moreunaffordable for less than work

Jose did an amazing job with my favorite pair of boots, while walking a couple months ago the heel…read moreof my boo fell off and all I was walking on was wood inside. He repaired them back to their glory when I could dance on them. It's not a flashy store, but they will get your shoes back to where you want them to be. 5 stars from me. Thank you to the store!

I had a pair of leather loafers with a hole clean through one sole, Jose redid the soles of both…read moreshoes & shined them for 90$! They feel a tiny bit lopsided but look perfect.

Incredible shoe repair, best I've ever had. Ready in one hour for an entire sole replacement and…read moreboot cleaning $45 in total. GO HERE!

I truly don't know how he stays in business. But I also clearly haven't learned my lesson if I gave…read morehim multiple tries. He has horrible craftsmanship, stores shoes he is repairing very sloppily and not in a manner that is good for the shoes, he constantly creates more scratches, random glue stains, nicks, and abrasions on the shoes and then denies all of it. Save your shoes. The lower price is not worth it!!!!

Guy knows his leather. He's an old school old fashioned shoe repair shop with actually dinner nice…read morehigh quality leather shoes, belts and bags. Seems a lot of people take their Jordan's there to fix. Also he's the only guy I use for shining or coloring my shoes or boots.

To find a really good shoe service is hard. They did a great job on my shoe repair. Please consider…read morethem.

I've brought 10 pairs of shoes here so far in the past year for various jobs. He's always done…read moreexcellent work and never charges a dollar more than his prices on the small piece of paper he has posted up in his shop. All of my shoes and boots have vibram soles put on by him and it's always expertly done. When the leather soles of my favorite boots wore literally straight through the bottom (my feet were basically touching the ground in them), he repaired and put on a vibram sole and they're just as solid as they were when I got them. He even polished them for me at no extra charge. Just an honest dude doing good work. I'll be going to him for the foreseeable future.

He restored my Maison Margelia replicas as the sole pretty much was falling off. Very happy with…read morethe work. I came in on a Monday and was able to pick them up Wednesday that week. Definitely worth the visit and will come back to repair my other shoes or boots.