I've taken a bunch of things to these guys and they always do a great job - shoes, leather jackets,…read moreand handbags. They have polished, conditioned, and repainted items for me. Everything comes back looking good as new! They made a 30 year old Chanel bag literally look brand new!

Very disappointing repair of my Birkenstock Arizona Soft Footbed sandals…read more I brought my Birkenstock Arizona Soft Footbed sandals to North 11th Shoe Repair for a repair. Before the work was done, I specifically explained to the cobbler what needed to be repaired and what I expected. Unfortunately, the repair was not done properly, and after only about two weeks of normal use, the sandals started coming apart again. When I initially picked up the sandals, I noticed that the rubber had not been properly sanded and was uneven/off-level. I pointed this out to the person at the shop, but I was told that it was fine. I had to show an image of what the finished repair should actually look like before they acknowledged the problem and corrected that part of the repair. Unfortunately, the problems did not stop there. After only about two weeks of use, the glue is now coming off on both sandals, and the repair is once again failing. For an $85 repair, I expected much better workmanship and durability. I had seen several negative reviews about this shop before bringing my sandals there, but I decided to give them the benefit of the doubt and judge the shop based on my own experience. Unfortunately, my experience ended up confirming many of the concerns I had read. In my experience, the workmanship was not what I expected from a professional cobbler, particularly when working on Birkenstock/German-made footwear. I specifically explained what needed to be done, yet the repair was still not completed correctly. I am sharing this review because I would not want someone else to spend $85 on a repair only to have the same problems return shortly afterward. If you have expensive or specialty footwear, especially Birkenstock sandals, I strongly recommend finding a cobbler who has demonstrated specific experience repairing this type of footwear. Unfortunately, based on my experience, I cannot recommend North 11th Shoe Repair for Birkenstock repairs.

Fast, same-day service for a great price. Will bring other shoes there in the future!read more

Wonderful experience with Alex! He repaired 3 pairs of shoes, ranging from polishing, adding taps…read moreto the front and back, replacing soles, and repairing a zipper. I called ahead to ensure the shop was open. Everything was clean and organized, Alex warmly greeted me when I arrived, confirmed the needed repairs, and shared the price and how long everything would take. Even though my order included 2 pairs of high boots, he was done in just an hour! I worked while I waited. As a first-time customer, normally I would have brought just 1 pair of shoes to test whether I liked the service, but luckily everything worked out. I plan to return and recommend Broadway Shoes to others. It's probably a good time to grab several shoes and take them in for seasonal repair before we switch to warm-weather options or store cold-weather options. Tips: call ahead and make an appointment; drop off shoes before noon if you want same-day service, and confirm the price and how long it will take. Alex's work definitely deserves a tip -- he apprenticed with his father and has been proudly doing this work for decades!

Good work and fair prices. Just need to ensure they are open before heading over…read more White shoe cleaning resulted in them looking almost now

Alex was amazing!! he fixed my shoes in 15 minutes and was super nice! definitely would recommend:)read more

I brought in my wife's pair of cheap boots and my pair of expensive boots to be resoled. It was…read more$200, which seemed fair, but they used the same soles on both pairs. Now my expensive boots look cheap. I'm not sure if something was lost in translation; my boots are vegan, but the man I spoke to insisted they were leather, even though the tag clearly said "VEGETARIAN SHOES." I wouldn't recommend bringing a nice pair of boots here. I'd happily pay a bit more for better quality, which wasn't offered.

Took a pair of leather prada boots and had them stretched and widened due to being pregnant last…read moreyear they became to perfect of a fit. Picked them up four days later and they were the perfect fit. Would definitely come again found this shop off of Yelp and decided to try them out based off of the reviews and I'm satisfied.

My experience at this business was deeply upsetting and left me feeling shaken…read more On Monday, July 6, at approximately 5:00 p.m., I visited this establishment seeking shoe repair services. During my interaction, the woman assisting me spoke to me in a rude, dismissive, and confrontational manner. Throughout our conversation, I felt that she made assumptions about my financial ability to pay for the repair, which I found both insulting and degrading. As a Latino customer, I left with the genuine impression that I was treated differently because of my ethnicity. While I cannot know her intentions, the manner in which I was addressed and the overall interaction caused me to feel discriminated against. After deciding not to proceed with the service, I left the store. The employee had already provided me with a receipt, yet she chased me outside to retrieve it. Her actions were so aggressive that I feared she might physically confront me. No customer should have to experience that level of intimidation simply for choosing not to do business with an establishment. Every customer deserves to be treated with dignity, courtesy, and respect, regardless of their background. Based on my experience, I cannot recommend this business. I hope the owners take meaningful steps to improve their customer service practices and ensure that all customers are treated fairly and professionally.

I went to Kim's Shoe Repair in Greenpoint because I bought a pair of cowboy boots off Depop that…read moreended up being a little too narrow for my feet. I needed both the midsole and the front stretched and was expecting to pay somewhere around $20 to $30. The total came out to $7, which honestly surprised me. Extremely affordable. Less than a latte. The owners, who I believe are a couple, were very kind and welcoming. The woman in particular was extremely sweet and friendly. It is the kind of neighborhood spot that makes you want to come back and support them.

The tip on one of my black rave boots broke off, tried shoegoo and that was a nightmare. For 20…read morebucks I didn't expect it to be seamless, but he did a pretty solid job. Nice guy working in a small shop with quick turnaround *it was 24hrs for me. Cash only, atm next door. I feel bad I couldn't leave him a tip *so take a lil extra cash and tip him for me if you see this*

25 dollars to fix a zipper. Kind of steep. The owner was nice however, and they only take cash.read more

Amazing job! Cleaned and polished my loafers and have them looking like new for a reasonable price!!read more

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

Ridiculously overpriced for replacing soles. Not helpful. Did not go to this person .read more

Jose did an amazing job with my favorite pair of boots, while walking a couple months ago the heel…read moreof my boo fell off and all I was walking on was wood inside. He repaired them back to their glory when I could dance on them. It's not a flashy store, but they will get your shoes back to where you want them to be. 5 stars from me. Thank you to the store!

I had a pair of leather loafers with a hole clean through one sole, Jose redid the soles of both…read moreshoes & shined them for 90$! They feel a tiny bit lopsided but look perfect.