1. Paul's Plumbing

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Lakeland, FL

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Paul's Plumbing

5.0 (3 reviews)
Closed • 8:00 am - 5:00 pm

Services - Paul's Plumbing

Plumbing inspection

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4 years ago

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The GOAT Plumbing Company - Water heater moved to allow for more room in the garage for our freezer and laundry.

The GOAT Plumbing Company

(29 reviews)

Troy Joyce from The Goat Plumbing Company came out and did an excellent job on my bathroom faucet…read more He deserves a 10 star review. Excellent service! The plumber arrived on time, was professional, courteous, and quickly fixed my bathroom faucet. He explained the problem clearly and made sure everything was working properly before leaving. I'm very pleased with the quality of the work and would definitely recommend him to anyone needing reliable plumbing services.

Extremely Disappointing Experience - Management Failed to Honor Its Commitment…read more I rarely leave negative reviews, but our experience with GOAT Plumbing has been incredibly frustrating, and I feel other homeowners should be aware of what happened. We hired GOAT Plumbing to replace a water line at our rental property in Riverview, FL. Unfortunately, the experience was problematic from the beginning. During the work, our tenants' internet line was cut, leaving them without service for approximately a day. The excavation trench was left open for several days, and we were initially told the delay was because we had not paid--even though we had promptly made both requested payments. There were also communication issues, confusion regarding paperwork, and a missed appointment. The biggest issue occurred after GOAT returned to backfill the excavation. Our water usage had dropped dramatically after the original repair, but on the exact day they filled the trench, our water usage skyrocketed again. The following day, our tenants discovered another leak. Photographs showed that the excavation was immediately adjacent to the pipe/backflow assembly that was now damaged. After discussing the situation with management, a manager personally inspected the damage and acknowledged that GOAT had more than likely caused the new leak. The repair was estimated at approximately $1,100. Management initially asked us to pay $600 toward the repair, which we declined. He eventually agreed that GOAT would cover the entire cost and stated that he would arrange for an irrigation company to complete the work. That was over a month ago. Since then, we have received no updates, no scheduled repair, and no response to our repeated phone calls and emails. What is most disappointing is not simply that something went wrong during the original job. Mistakes happen, and we understand that. What matters is how a company responds when something goes wrong. In our case, management acknowledged likely responsibility, promised to make it right, and then stopped communicating. We have been patient and reasonable throughout this process, but we are now left with unresolved damage and no indication that GOAT intends to follow through on its commitment. Based on our experience, I cannot recommend GOAT Plumbing. I would strongly encourage other homeowners to consider how a company handles problems after the initial work is completed, not just the work itself.

Paul's Plumbing - plumbing - Updated October 2026

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