I've always had good expriences there. And I shop there quite a bit as they are pretty close to me.read more

This used to be run by moderately incompetent people but now it belongs to people even worse. Stock…read moreis unpredictable and service is worse. People who work in the yard are generally helpful but the people INSIDE the store are rude on bad days and completely unresponsive on good ones. I used to go here regularly but now only do in emergencies.

What an amazing helpful store, very knowledgeable and reasonably priced. Will be heading back there…read moreagain soon!

I would like to take a moment to thank Whistler hardware! My father passed away on the mountain…read morerecently and I went into Whistler hardware to get candles and other things to put on his place of passing. The very nice person Shaun helped me more than I can imagine. We come to Whistler every year over Christmas and will definitely be back. We are a huge fan of your generous Christmas spirit during this difficult time for us.

Great service and pretty good selection. Someone is always there to help. The upstairs home…read morefurnishings section is pretty good as well and we have purchased many things from there. I wouldn't hesitate to recommend the store to anybody, especially as it is a Canadian operation.

I've been doing a reno on my condo since firing my completely inept contractor (don't get me…read morestarted). HH has been my go to for all things from plumbing supplies, diamond bits, paint stuff and all the things you normally need. As I said each time I left "see you in 15 minutes" Anyway they have an array of the common items. The staff has been awesome help pointing me in the right direction. Very friendly. I've only ventured upstairs once to the decoration center. Anyway five stars for service.

Lived on Orcas for the last 7 years and have built a house, garage and greenhouse there. Island…read moreHardware has been great. They are well stocked and staff are incredibly friendly and helpful. I am there a couple times a week. Riley has been a life-saver.

This store is a life saver!…read more We are contractors and had a job on Orcas Island. We had never been to Orcas before and were unfamiliar with the area. Before we set out for the island, I looked up local hardware stores (just in case). I found Island Hardware & Supply, called them to make sure they would have what we MIGHT need, hopped in the truck and got on the ferry. OF COURSE it turned out that we DID need some items, so we set off for the Hardware store. We got lost and ended up at the little hardware store in East Sound - we thought we were at the right store, but they didn't have any of the supplies we needed. We were pretty confused until I found out from a local resident that the little hardware store in East Sound is on North Beach Road, and the big hardware store (Island Hardware) is on West Beach Road. So we hopped back in the truck again, and set out to find Island Hardware. (yes, we got losat again...but eventually figured it out) We were so relieved when we located the store and were able to purchase the supplies we needed, because we were thinking that we would have to get on the ferry and drive to the home depot in Mt Vernon (that would have taken forever). Island Hardware had all the stuff we wanted, lumber, tools, big bolts, lag screws, plumbing supplies etc. They even have a couple of little gas pumps which was handy for us. We had the occassion to go back up to Orcas for round two of the job which was exterior painting. The paint we purchased needed to be re-tinted at the last minute. We remembered that Island Hardware had a paint department and took the buckets of paint to them with our fingers crossed. Even though we didn't buy the paint from them, they happily re-tinted it for us...I thought that was pretty generous and excellent customer service!

The staff at this store are very knowledgeable, and have a lifetime of experience. Byron, in the…read moreflooring department helped me immensely with choosing lovely vinyl planking, and also provided extremely helpful recommendations about kitchen countertops, I would highly recommend any of the departments in this store - the staff are very kind and friendly, and their assistance is second to none!

We purchased vinyl plank flooring from this store. Their salesman talks a good line about how he…read morehas great installers and recommended someone to do not just our flooring but also to replace our double shower stall in the bathroom. We stupidly thought he would recommend someone who knew what they were doing. We had 3 weeks of very short working days (sometimes only 3 hours) so the job was going on and on. At the 3 week point, not one room in the house was finished. There were bits and pieces of trim left undone, bits of wood with nails lying around....and then they didn't show up at all one day. We didn't get even the courtesy of a phone call to let us know they would not be showing up. The 2nd time that happened in the same week, we'd had enough and told him it was over. He said he was too busy to show up that day because he works for a strata - that's more important. The way they treated our time showed a lack of respect. He sent his son the next day to finish the hall.....see picture - 2 3/4" inches out in a short hallway.....kind of like the carnival fun house feeling when you go down the hall because it's so crookedly laid. To date we have spent almost $1200 on finishing and redoing. And more to come - the big one with the floor having to be taken up in the hall and reinstalled. And all trim having to be redone. The carpet installer sent from the store sat here when she came to do the estimate and talked about how the last people she had worked for had not given her a big enough tip and she was not happy. We're getting carpeting from a flooring store in Parksville. Someone else is doing our bathroom. The salesman at the store does not seem too bothered at all by this. I guess it's business as usual. After speaking to the salesman about this, my husband came home to tell me that the plants were all on sale in the garden centre. But this business will not be getting another penny of my money. And people in the neighborhood who have asked how the reno is going......well, you can imagine yourself whether they will give them a try. This flooring department might be good if you are a do-it-yourselfer and do not rely on a solid (or even halfway good) recommendation.

Good customer service over the phone was very helpful in person. Prices aren't too jacked up…read moreespecially for being on a island.

I will not shop here again. Even if I need an item, I would rather do without. I bought a hatchet…read morethat was poorly designed. I brought it back the next day to exchange for a more expensive hatchet and they have a no exchange policy. The guy behind the counter not even helping me picked up the axe and decided to juggle it to demonstrate how nice it was. I am no stranger to axes, chain saws. In fact I was a tree climber when I was younger. What a junk show of a store including the manager - Scott Lancaster. I travel a lot and like to support the smaller hardware stores in smaller locations.

Today I went looking for a cleaner to remove some rust stains…read more I asked the "manager" for advice.He was very ride and condescending . He said "What material are you taking the rust off ?" I replied -bathroom tiles. His response was "there is no such product that I am aware of". Really? Last time that I'll ever visit that shop...

Wow.. Katie helped me out and knew instantly what I needed.. I had been in there twice already…read morethinking I knew what I was doing..but no! Then .. Katie to the rescue.. And she is really nice!. Great selection surprised me too.. And the value for what I got!