I booked an appointment at Sax Hair Salon specifically because he claims to specialize in grey…read moreblending. What I experienced at the hands of Steve and his staff was an absolute nightmare that resulted in severe chemical burns, leaving my hair completely fried and feeling like wire. Looking back, I deeply regret ignoring the initial red flags. He spent most of the appointment on his phone while he worked. Because I always try to see the good in people and give them the benefit of the doubt, I stayed in the chair. It completely backfired, and I am deeply disappointed.
The lack of professionalism and basic competence from the entire team was shocking. After the first round of bleaching, his assistant rinsed my hair and brought me back to the station. Steve proceeded to aggressively brush my hair. As entire clumps of my hair were actively falling out, he looked at me and falsely claimed, "it's totally normal." He then stated he was going to bleach a remaining dark band of color, but instead, I watched him and his assistants blindly redo the entire strand. I trusted his judgment simply because he is supposed to be the "professional."
The mistakes only escalated during the toner application, which was handled by his two assistants. They acted like silent, unengaging robots, completely ignoring me throughout the process. They entirely missed the bottom section of my neck, leaving terrible, uneven splotches throughout my hair. Furthermore, I explicitly instructed them not to put toner on my natural greys. They completely ignored my request, leaving an extremely noticeable, botched patch on the side of my head. When I pointed it out, they casually brushed it off and told me it would "eventually fade."
The absolute breaking point was the blowout. Steve and two of his assistants began blow-drying my hair. As the assistants yanked aggressively on my severely compromised strands, smoke literally began rising from my head. Seeing the smoke, the botched toner, the splotches, and the sheer extent of the chemical destruction, I told them to STOP and burst into tears right there in the chair. This is not a professional crew. If Steve could not handle the technical challenge of working on my hair, it would have been perfectly acceptable for him to just say no.
The entire experience felt so incredibly deliberate that it almost made me feel as if I had done something to personally offend him or his company. That is the only logical explanation I can think of for why a team of professionals would treat my hair with such complete disregard.
He fully acknowledged the severity of the damage by refunding my deposit, waiving the service fee, and even offering to pay for hair extensions. While I recognize he knew he was in the wrong, a refund and extensions do not change the fact that my hair is destroyed. He asked for an opportunity to "fix it," but the trust is entirely gone; there will absolutely not be a second chance.
This entire experience was easily one of the worst days of my life. I am an emotional wreck every single time I look in the mirror. My friends and family have looked at his Instagram page and are completely disgusted by what he did to me. Because of their incompetence, I have already been forced to chop my hair off and spend $450 out of pocket on specialized repair products just to salvage what is left. I would not recommend Sax or his salon to my worst enemy. Avoid this establishment at all costs.
