Took my son here for his first dentist appointment and we had a good experience! Kind of surprised…read moreto see some bad reviews. Setting up the appointment was easy and received plenty of reminders leading up to it. Checking in was easy as well, bit of paperwork, but that's normal. The waiting lobby itself is nice, with a few toys and books for the kids and a movie set up as well. Love the theme here - definitely giving nature and PNW vibes! The assistant that helped with my son's teeth cleaning was great with him and really nice. The dentist himself was a little more reserved but still provided good care and advice. Of course my son loved the final touch of being able to pick out a toy at the end for doing a good job. I'm coming back in a couple of weeks with my older kids for their first appointments here and I'm sure it'll go just as well!

This place should be inspected by the department of health for their practices because it's insane…read morewhat is going on here. Attached is the information packet I was given yesterday for my daughter for what to expect when my daughter gets a cavity filled. 1.) they are giving versed to children - which helps children not remember an experience afterward or numb a negative emotion to it - and then taking that child away from the parent, putting them in a room with the male dentist and 2 other assistants under the claim of "needing to focus on giving proper care to the child and to monitor them." And that's what they will repeatedly say. Which sounds good to parents who know nothing of versed. Like that no monitoring needs to be done where a parent cannot be there. There is no need for vitals outside of before and after. There is zero reason that it's fine for a parent to go back for nitrous BUT NOT OK WITH VERSED OUTSIDE OF VERSED HELPS WIPE A CHILDS MEMORY. So what is happening back there??? Hmmm??? Oh they get restrained to a board - why?? Because your child might grab things so they say but with versed AND Benadryl they are not grabbing anything. But how many parents would not be ok with what is happening back there?? Probably most. 2.) it was never said VERSED AND BENADRYL where given. This is an insane amount of medication and again, we talked about the versed, Benadryl was NEVER mentioned so at what point was that going to be given? After you give them the versed in the lobby and take them back and make them take it?? 3.) THEY RESTRAIN THEM TO A BOARD AND DO NOT TELL THE PARENT AND ITS MIXED IN WITH THE ENTIRE TREATMENT POLICY SO VERY EASY TO MISS! So now your child is restrained, in a room with only one Dr and 2 way lesser people (so how likely are they to speak up if something inappropriate or not ethical is happening), they are given an insane amount of drugs where they can't escape and if they try they are strapped down!! And NO PARENTS ALLOWED - but again when a child is not drugged and not trapped to a board a parent can be there. WHAT?? 4.) It is then added "it is actually a great safety indicator that they are doing just fine" by crying!! Let me tell you something, if my child is crying with VERSED AND BENADRYL in her system AND YOU CONTINUE AND SAY ITS ACTUALLY A GOOD INDICATOR THEY ARE FINE YOU SHOULD BE IN JAIL FOR ABUSE. 5.) I won't mention the $200 fine if you cancel within 2 wks claiming medication cost. This is utterly shocking that is happening to children.

Y'all do not go here. My brother went in not that long ago because he had an infected muller on his…read moreLEFT SIDE. They took scans of this tooth and even prescribed him medicine to take the infection away until the scheduled surgery. When it was about two days away from surgery they called my mom asking to delay it a couple of hours anyway. When they came back from surgery we realized they took his RIGHT MULLER OUT INSTEAD OF THE LEFT ONE!! Genuinely do not come here. Horrible service too!

I thought I liked Kids Choice Dental, Federal Way but after this weekend I am looking for a new…read moredentist for the kids. The dentist and the orthodontist that share space can't seem to agree on when is the right time for braces. And the one fee covers it all even though the child only needs basic braces is outrageous after talking with other moms that have had several children with braces. The text messages, emails and now a phone call on a SUNDAY to remind me of a dental appointment on Tuesday is OVER THE TOP ENOUGH! Oh not to mention the OWNER should not practice dental work on children my granddaughter is now a bit sceptical of the dentist. THANK YOU!

I brought my child in to get a teeth assessment and was told by Dr. P. he had 10 cavities. After…read moreconstant mistakes and red flags from the front desk I decided to get a second and third opinion elsewhere and was told my child had zero cavities! This place was clearly trying to scam me to make money and do unnecessary work on my child. Do not take your kids here!

Dr. P and staff are amazing! Been taking my daughter there for a while and every 6 months my…read moredaughter is excited to go! That is a great accomplishment for any dentist!

I will never go to another dentist! About 10 years ago on…read more4th of July weekend I started getting a really bad toothache. I was trying tylenol/ibuprofen, numbing gels.. all of it! Nothing was helping. I called Light Dental and they were of course closed but I left a VM and the dr on call called me back and said he could meet me in an hour. I got there and he said "your face is starting to swell, you have an infected tooth" he couldn't fully take care of it then because he didnt have an assistant there but he cleaned out the infection and sent me home with a prescription and I scheduled an appointment to come back later to get the actual problem taken care of. Ever since then, I recommend Light Dental Studios to everyone! I have had teeth pulled (including my wisdom teeth), root canals, cleanings, and even have taken my daughter there since she got her first teeth. They are always so kind and I have a huge fear of the dentist and they always make sure I'm comfortable and constantly check on me throughout it all. The best dentists around and I highly highly recommend!

Too large and impersonal. No details provided on cost of…read moreextensive work required or timing required.

I found Dr. Hersey after having multiple issues with another children's dental clinic. My son was…read morevery apprehensive about visiting the dentist because of his previous experiences at the othet dentist. Dr. Hersey was absolutely the best choice we could have ever made. He was thorough, explained his concept and approaches to dental care, he was reassuring, funny, personable and actually cared. I cant say enough about how happy I am to have found him. My only regret is not finding him sooner so my son wouldn't have had to endure the pain from the other dentist. I highly reccomend dr. Hersey

After coming to Dr. Hersey's office for a second opinion visit, I can honestly say that this is…read morehands down the best dental office I have ever stepped foot in. My two year old child has special medical needs, and I felt that the level of attention, concern, and respect for us was by far the best I could have asked for. The staff was professional and welcoming from the front desk, to the dentist himself (and everyone in between!) As a mother of a child with severe allergies, it is comforting to be able to have a real conversation where I didn't feel rushed, pressured, or like I was being forced into something that I wasn't comfortable with for my child. Scheduling over the phone was easy, and upon explaining the reason for our visit, we were given a time slot at the end of the day to ensure we could spend time with the dentist without interruption. We did a thorough conversation of the issues we were seeking a second opinion on, an oral exam, one x-ray (which we didn't get at our first dentist!) and a goodie bag for dental hygiene products and a childrens toy. The x-ray was shown to me, and I was also given the opportunity to look inside my child's mouth with assistance. I was never made to feel bad regarding the dental issues my child has, and was included in all aspects of the visit. I felt that the follow up plan was developed with my input and with significant care for my child and family. In addition, this dentist office is out of my insurance network, so I paid for service in full and was pleasantly surprised to discover that the costs are also reasonable and affordable. The office itself is clean, well lit, and conducive to a "playful" atmosphere for children. Having a private exam room for families that require more dialog made me feel at ease discussing my child's medical needs and history. I did not feel rushed at any point, and felt that the time spent with me was above and beyond, truly excellent service! If I could go to this pediatric dentist myself, I would in a heartbeat!

The dentist is amazing the nurses are so kind and patient with the children, they were especially…read morekind to my daughter whom was a bit nervous but was comforted by the kind staff and dentist. Will be coming back to this dentist for all her needs. Would recommend for sure.

Best. Dentist. Ever. My 8 year old is terrified of the…read moredentist. Kicking, screaming, TERRIFIED. We went to 2 others and it was rough, we didn't know what to do because of her fear. We then visited Step-by-Step pediatric dentist, and my daughter fell in love with the staff and Dr. Step. They were so friendly and comforting, explained everything to my daughter in fun terms that she understood and laughed about, and were incredibly skilled in their work. When we left after hee first appointment, my daughter actually said, "I can't wait to go back!" We just had her second visit where some work on her teeth was done, and we were impressed again. My daughter had zero anxiety, the work was done quickly and done well, and the staff made her happy to be there. This was the most incredible dentist I've ever taken my kids too, and 5 stars isn't a high enough score. The whole staff from check-in to check-out is incredible!

Clean facility, great customer service, great dentist, overall I highly recommend this placeread more

This is one of the best dentists out there. I would definitely recomend to a lot of people. Best…read morefamily dentist if in washington go to smile surfers

I love dr Brannan so much, and at first I didn't trust dr Emily because she was new but she was…read morejust as great! My kids get very overstimulated and they worked with them SO well! I love the entire staff!!! My kids love coming to the play room and get a toy at the end!!

I would give zero stars if I could. When we were first seen years ago we were told my 3 year old…read morehad to wear a mask. I explained he has sensory issues and asthma and can not wear a mask to which the front office lady got an attitude and told us he wouldn't be allowed in the play area without one. However, I didn't let this deter us from coming since their dentist is very nice and knowledgeable about my son's blood disorder. The dentist was great with both my kids. We saw them February 2023, and then again in November 2023. There was an issue with our insurance- we were told by front office staff that everything was good at the time of the appointment. However months later I got a collections bill. I immediately reached out to them and let them know I had never received a statement from them and was confused why we were sent to collections when they should've charged my insurance. Front Office staff was again less than pleasurable to speak to and very argumentative. I paid the collections off in full. Fast forward, I call to schedule a yearly appointment for my kids ( a few months late) and are told patients who have been sent to collections are not allowed to receive care there. I asked to speak to a manager and the front office staff said the only person to talk to is her. I asked who makes the policy and she said the Dr, I asked if we could ask the Dr for an exception since my son has a blood disorder that the Dr is familiar with and was told no that there aren't exceptions to the policy.

Amazing professionalism from the entire staff(these ladies are amazing!!!!!!!) They make you feel…read morevery comfortable and welcomed. Best dental experience ever! I don't have insurance and was very satisfied how fair priced they are. Dr. Ngo is super down to earth, informative, super nice, & very considerate to the patients comfort. So pleased I finally found my dentist!

I honestly hope I never have to find another dentist. I've been a patient of Dr. Ngo's ever since…read morehe began his practice on South Hill, and can't come up with a single complaint. He is friendly, professional, and really knows his stuff. His staff has been cleaning my teeth for years and while this isn't something I think you could ever really actually "enjoy," I think they make it as pleasant as possible, and they always do a great job. I'm 59 and my teeth are as healthy as can be now.

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.