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Paul Mitchell The School Logan

3.4 (14 reviews)
Open 10:30 am - 4:00 pm

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Whitney K.

Probably the worst experience I've ever had in a hair place period!!!!! I have gone to the school many times and I've seen different students and they've always did a great job. I'm not sure if you're familiar with how beauty schools go but they usually have a teacher to consult with before and after your service. I had a girl named JENNY who is a teacher at the school. I had called the other day to make sure I still had an appointment to get my extensions done as I've gone there multiple times to get them done and they do such a good job. She argued back and forth with me over The phone because one time I went there with another student just to get a wash I left unhappy which is very odd because I'm always very satisfied if not mine blown on how good the students do my hair and take care of me. That day I had left the salon I still have product in my hair and I was charged double on my debit card. Nevertheless I didn't complain much I was just bringing it to their attention the next time I came in. When I had called to confirm an appointment she argued back-and-forth with me telling me I shouldn't come to Paul Mitchell Logan anymore because I complain all the time and nothing they do is ever satisfactory for me. She then went on and told me that I should go and see someone else or go to a persons home to do it which happens to be one of the students that attend the school. Come to find out that's illegal so she gave me legal advice. She is yelling over the phone with me and then she hung up on me. I was very upset because every time I come there everyone is so nice except her. I had called and spoke to DEVRY And shared with her my concerns and she called me back shortly after on speakerphone with Jenny. They never apologize to me about the way that Jenny had spoke to me or addressed anything besides the fact that I knew I didn't have an appointment and another personal information. The customer service here sucks they don't put their clients first and the sad part is is their excuses are that theyre students wnd what do you expect from them? Well you're the teacher and I expect you to set the students up to be successful. It's sad that I have passed this along to corporate Paul Mitchell because this behavior is not OK and Jenny is not OK. TERRIBLE!!!!

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8 months ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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7 years ago

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7 years ago

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8 years ago

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7 years ago

Got some tips for my insane curls, looking forward to trying them out. Also got a quick trim to the fraying ends!

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7 years ago

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9 years ago

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9 years ago

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9 years ago

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Paul Mitchell The School Logan - cosmetology_schools - Updated May 2026

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