Wow has anyone tried to make an appointment with KOC. I started off with their AI trying to make…read morean appt and ended up arguing with her! After hassling with this for about 20 minutes AI routed me to a a person - which meant putting me on hold for a long time and then telling me to leave my number and they will call me back!!! WHAT!! But I finally got a call back from a real person and attempted to make an appointment with a PA. I got an appointment for July (this is March). So guess I have to suffer for a few months or try to go somewhere else. The Drs there are great ...I've had knee surgery and had the best care from their Drs but there's improvement needed in the system of making appointments and long wait times for seeing someone. I don't dislike AI but this could have been better. Also we should be able to see a health care provider sooner than 5 months.

I spent 2 hours yesterday talking to a machine that refused to put me in contact with a human…read more Another hour today with same outcome I am in a lot of pain and really need a speciallast to look at what's causing it it's been ongoing for over a month and has gotten to the point I am ready to remove my own leg. I find it extremely frustrating that a facility as large as Knoxville orthpedic is that they cannot afford to pay atleast one person to answer a damn telephone. It should not be this difficult To schedule a Dr appointment and the fact that they make someone that's already In misery suffer thru even more unnecessary misery very unprofessional. only reason they got one star is because that's the lowest option. I hope they all get shut down.

I had my first visit today to TOC and I was overly impressed with everything about it. I…read moreunderstand no medical facility is perfect and unfortunately things don't always go as planned but that wasn't the case for me. The charming lady that helped me check in couldn't have been nicer or more helpful. The nice young lady that greeted me and took me back to the examination room, the x-ray tech was great, they all were very personable and knowledgeable. The facility is impressive and clean. I couldn't have asked for a Dr. any more knowledgeable or personable than Dr. Branham. I want to thank everyone at TOC for an awesome visit and helping me.

The Dr is amazing. However the casting group I seen they were very rude and they all seem very…read moreunfriendly and acted very unprofessional when I needed my cast replaced due to it being higher at the toe by 2 inches. Not very happy with my experience and do not recommend them at all. Go somewhere else if you want a good experience as a patient.

I've had appointments for chronic issues and also been a work-in with a broken bone. The wait has…read morebeen brief, the Dr's and staff thorough and helpful. I would recommend them.

They tell me to show up at 9:30, got here at 9:20 to check in and be ready. 10:30 and nothing. When…read morefilling out their paperwork they ask tons of information they already know. It took me 30 minutes to fill out their paperwork of questions THEY have already asked. A few of them were "why are you coming in today" you literally just did surgery on my leg you know why I'm coming in. Horrible website to have to add medication too, ALL of which they prescribed. Horrible way to add pictures to their website for your insurance card and drivers license. Super laggy website, long wait times, not a place I'll be back to. I broke my leg on a Tuesday night, eventually Thursday afternoon they get me in to check me out. Tell me to come back Monday for surgery, call Monday they say yeah nevermind come by Thursday so we can look at it. Here it is Thursday and what a joke this place is

Maggie, John, Allison, Carson, Matt & Daisy were all great! Ali at the front desk was always…read morehelpful. The Hardin Valley location is professional and friendly. The facility is clean. My therapy went great and I sincerely appreciate everything they did for me.

If I could leave 1/2 a star, I would. They are nice enough, but employed VERY questionable…read moremethods of treatment and absolutely zero oversight when doing exercises. Other PTs have expressed shock and said 'they'd never do that!' They don't have ice and will send you bills long after you're gone. I wouldn't recommend this place to anyone.

I love Dr Carlson and his staff. I have heard nothing but great things about his care. I'm in the…read moremidst of PRP and Prolotherapy injections. Fingers crossed!

This place is amazing. I did stem cell, PRP and Prolotherapy for my knee here. Dr Carlson and his…read morestaff care about their patients and goes above and beyond to help. The treatments have definitely helped with my day to day living and I highly recommend this office. I consulted with several other places before selecting TRSM and I am so happy with my decision.

I am very impressed with this clinic. I was having a knee problem which was not getting…read morebetter. I called the clinic to see if I could get an appt scheduled soon. To my amazement I got an appt for that same day and had the pleasure of having Dr Casey's assistant, Cassandra Laskowski exam my knee. She did a very thorough assessment and was able to Dx the problem. I received a steriod injection and a NASAID gel to apply to my knee. Cassandra did not rush and answered all my questions. I highly recommend this clinic to all! dc

I had a surgery in October of 2022 at Tennessee Orthopedic Clinic (TOC). Five months post surgery…read moremy figure started to become disfigured, and today I can't even put my right hand into my pocket because the finger is bent/ disfigured. They have refused to see me, answer my emails, answer questions on my patient portal, or return calls. TOC's reason for not wanting to help? I owe them money. My insurance company paid $16,449.53, I paid $1,219.13 (10/20/22) before the surgery took place, and have made multiple smaller payments on the account since. I even went in and spoke to someone, offered to pay cash to have my finger looked at, and they declined to see me. Feel free to look at my other reviews. I HATE leaving a bad review for anyone. I have a right hand that's barely functional without an enormous amount of pain, and negative reports on my credit, all for a surgery that was suppose to fix my broken finger, not make it worse. The images of the bent finger are from 3.25.2024, and I cannot straighten it. Patient Portal picture is multiple emails sent with NO response. Pictures with stitches were post op.

Saw PA about hip pain. Took X-ray. Never touched me and said I needed hip replaced. Scheduled…read moreand I sought second opinion. Went to another ortho and not the hip. Back injury radiating down the leg. Hip perfect. Doing PT and back injection. No surgery. Glad I got second opinion. Whoever reads might as well.

The gaslighting was real. Surgeon was misogynistic and not reluctant to lie. It was a miserable…read moreexperience. Due to the short statute of limitations allowed to physicians in Tennessee, I could not sue for the permanent problems he caused. I regret giving this group my trust.

I went to Urgent care for the extreme pain in my thumb and pointer finger! First I was told there…read morewas no one to see me and come back in an hr. I came back and I should've gone elsewhere! I saw a woman and I don't know if she was a Dr. but I was given an X-ray and told I have very bad arthritis!! All I was given is a splint to wear and an appointment with a hand specialist for a month later!!! I would not recommend this place!! I am in extreme pain!!

Staff was friendly and helpful. The Dr explained everything thoroughly and answered all my…read morequestions. The only drawback was a long wait time. The receptionist said it was an unusually busy day and recommended other slower days with less wait times to make appointments.

I really want to love this practice. I've had multiple joint issues treated here, including a…read moresuccessful ankle surgery in 2019, and at that time the care and follow-up access were excellent. Unfortunately, my more recent experiences have been extremely disappointing. Last year, while being treated for two broken pinkies, the X-ray manipulation was very painful and, in my opinion, premature. I now have permanently bent pinkies and deeply regret not declining those X-rays. Four weeks ago, I had foot surgery here. The surgery center's billing department was frustrating to work with and provided inconsistent information about what could and couldn't be billed together. On the day of surgery, patients were asked to arrive very early only to wait over an hour. After providing a urine sample, I was left standing in the hallway while staff walked past without assistance until I sought help myself. Most concerning is the lack of post-operative support. This past week I've experienced severe pain around the surgical screws and have been unable to reach a live person despite multiple messages. After paying over $10,000 for this procedure, the fact that I may need to go to the ER because I can't get a callback is unacceptable. Based on my recent experiences, I cannot recommend this practice.

I received care at TOC PT for 7 weeks and couldn't be happier with my results. My treatment was…read moretailored to my own personal needs and as we went along and I asked questions they were always answered completely and professionally. Alex in particular is extremely knowledgeable and caring of his patients. My care included dry needling which helped my issue tremendously! I very highly recommend TOC physical therapy

After going to therapy at TOC Bearden for almost a month, my problem is worse than ever. I told…read morethem that what they were doing wasn't working but they kept on having me do the same thing.